Dealership Installed Wrong Spoiler
 

I bought my car a couple weeks ago with the spoiler option. I wanted, and was told I would receive the 5AD spoiler, but when the car showed up it wasn't there. My salesman told me that they had to order it separately and would be installed when it arrived. I said no problem, just let me know when to drop the car off.

The spoiler arrived, and I went to have it installed. I triple checked with my salesman and was assured that the correct spoiler was going to be installed. I was almost about to leave with a loaner vehicle when I was told they had the spoiler, but not the template to install it. I was late to work, but was told my gas tank would be topped off to full when I returned to have it installed.

The template arrived, and I dropped my car off again under the assumption that the correct spoiler was being installed. I returned later that day to find out the OEM Scion spoiler had been installed. The OEM spoiler required them to drill holes through my trunk lid. Their tech did not clean up the metal shavings, and my gas tank was also not filled up as promised. I was not impressed.

I have spoke to the service manager, sales manager, and my salesman. Every one of them told me my only option is to swap trunk lids with another car they have on their lot. I have told every single one of them I am not swapping parts with another vehicle (not to mention I removed the Scion badges for the Toyota ones). I find it ridiculous that they expect me to be happy with swapping trunks on a vehicle less than a few weeks old due to their negligence.

I'm not sure what my options are here. What would you guys do?

http://i73.photobucket.com/albums/i2...pse0c963f1.jpg
Set fire to their service department.

Scott

Realistically, probably only option is to have them refund the amount of the spoiler.

Ideally, you'll have them replace it completely (bring up the fact that the VIN# on each body piece will no longer match) and they need to compensate you for time, and provide you with replacement badges.

Sometimes you just have to watch shit burn.

Yeah they just took a nice chunk out of resale value on a brand new car. I won't even buy a 10 year old Honda without VIN matching body parts I would not touch a brand new car with random parts on it regardless of the reason.

First off, that sucks! Sorry to hear it.

The trunk on the BRZs has the VIN on it. Not sure if the FRS has the same deal, but if you're dead set against swapping trunks you can use that as an arguing point.

But really, what's the problem with swapping trunks? Not sure where you'll lose value by doing this. Besides that it's a faster fix for you. You'll be without your car for days if they patch and reprint, and likely the patch job won't be perfect. Just do the swap, unless you have an unhealthy relationship with it and it has a name.

Keep the OEM spoiler until the right spoiler comes in then I would take the trunk lid from one of the new cars. Have them switch the badges and install the correct spoiler. That seems like a logical and relatively painless solution to me.

Does the 5axis one cover the holes they drilled? Why not have them fill them and put on the right spoiler?

They should get you a new trunk lid with the Five Axis Spoiler and Toyota badges!

A similar experience almost happened to me. I ordered the Five Axis spoiler from the dealership but they gave me the OEM Scion spoiler instead. I almost had them installed it but it was too expensive so I opted to install it myself. When I saw the screws and bolts...I knew something wasn't right since the Five Axis one uses 3M Tape. Anyway they credited some money back to me and ended up getting me the right spoiler. The parts manager said something about how since the car is still new...the only spoiler that shows in their system is the OEM Scion one. Beware ordering from the dealership!

I would've checked to see what spoiler they had before they tried to install it. I think you're at least partially at fault for your assumption that they would order the right part. Especially if you didn't provide them with a part# to order.

The situation sucks, maybe you can get them to purchase a new trunk, but if they swap the vin badges with the trunks on their lot, I don't see the problem.

This is a situation of you live and you learn. Its not that big of a deal as long as they try to make it right.

I was told the 5AD was the one I purchased and the one that was going to be installed. I'm not sure how I'm at fault when I was lied to by my salesman.

I won't be near my car until next week. Does anyone know if the FR-S trunk has a VIN on it? I was informed by my dealership that it doesn't.

I don't think they lied blatantly. I think they thought they ordered the correct part, but it wasn't. Honestly, do you think they would intentionally order the incorrect part and have to deal with the hassle of replacing a trunk and purchasing the correct spoiler after the mistake? That seems like a huge pita for a complete loss of money

The vin should be on the underside of the trunk lid near the glass. You can probably see it without even opening the trunk lid assuming you have your car.

Good luck to you :)

if they'll do the swapping for you i don't see what the problem is...

Clearly setting fire to the service department WILL get you arrested... And, as a matter of fact, IF you did attempt to set anything ablaze, I'd hope someone would detain you for more than attempt, but for terrorism, and attempted murder. Not to mention wrongful death suits, property damage, etc.

Besides, NO ONE IS SETTING ANY THING ON FIRE, internet tough guys... I swear...

Back on topic,
That sucks bro... car certainly loses value not having all matching vin numbers, and they are not going to build a new trunk with proper vin's. I'd stay with the OEM lid and have them refund the 5AD and make them pay for the OEM. But if you are hell bent on the 5AD, a body shop to patch the holes, repaint, and install 5AD is your only option.