| ttknf |
09-25-2012 01:31 AM |
Quote:
Originally Posted by Flat Black VW
(Post 457534)
I dont personally have Progressive insurance but I have had cars come in for insurance work from them and I will never buy from them because of it. Basically they always hassle me on the price I quote them and then they come in and try to get me to cut every corner possible.
One example, I had a customer with a full system installed, radio, speakers, 2 amps, sub, the whole deal, and all of that PLUS the rest of his interior (yes seats, steering wheel, carpet, everything) was all stolen and we were to replace all of the audio portion AFTER the interior was replaced somewhere else. Well some of the wires for the speakers to the amp were still there but had clearly been pulled on a lot and cut short, not to mention what may have happened to the wires during the removal and replacing of the rest of the interior (shorts, pinched wires, cut all together) so I told progressive I would be replacing these. They came in and argued that I should use the wires already there and to just add extensions to them to get the desired length. Well my installations have a lifetime warranty so I am not about to do anything like what they wanted, so I told him the only way I would use the old wires was if I removed them entirely and checked them before rerunning them, which would cost more than just running new wires.
After about an hour of arguing this and a few other corners he wanted me to cut I got him to agree to pay the full quote and let me do the work the way it should be done, as well as the way the customer had initially paid to have it done.
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That's an idiot estimator trying to make himself look good rather than a company policy thing. Yes, estimators are supposed to negotiate, but in situations like that with custom parts, he should've just said "okay, what's it gonna cost?" verified that the estimate was legit and handed over a check. With custom stuff it's all up to what the customer can prove that they paid for it or what market value is for replacement. The guy(s) you dealt must be an overzealous prick.
I work for Progressive and I can say after dealing on the consumer side with Geico, Progressive and a few other companies before I worked for them, that we're one of the best in terms of customer service. (The trial in the news didn't help PR since there were again a few idiots in the MD legal dept that didn't think before acting, coupled with the general public's lack of understanding of contributory negligence laws.) However, we constantly score better than other insurance companies in terms of customer service and I see the results of the people in my office to back that up with their customer surveys.
The problem is that every office is a bit different, so you have some that are on the low end of the spectrum and give you mediocre results, but don't take the company as a whole for those unfortunate people.
The Snapshot is a cool experiment, and yes you can get one without being a customer. And no, we legally can't share any personal information with anybody (we can't even give out names to other insurance companies after an accident without direct consent from the person to whom the info belongs). The insurance industry is HIGHLY regulated; one slip and you're in deep shit (just look at Allstate when their people in CA got caught abusing the DMV's resources and the whole company got completely banned from accessing it).
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