took my car into a trusted(or so i thought?) dealer today for an oil change and the radio update.

they managed to mess up both somehow.. but since this thread pertains to the update:

the tech claimed there were no updates available for my radio(which is a lie according to that TSB)

I was in a bit of a hurry but i emailed the TSB file to my service advisor and he asked me to come back in to fix the mistake and offered fuel as compensation for the drive there and back. likely wont go back for a while as it's a bit of a drive and i dont want to sit in LA traffic twice...

i also have a friend who works there and is going to try to get my the file so i can update it myself.

@mycrors7 Out of curiosity (since I live in the LA area also), would you mind saying which dealer it is? Or give a hint? DM is also fine, if you prefer.

Subaru Orange Coast

although i will make clear that they dealer DID offer to fix their mistakes and the service advisor did everything in his power to make things right. I genuinely appreciate the customer service there. it is top notch.

I didn't ask for any escalation regarding what happened, but the service advisor took it upon himself to get in touch with the manager team at the dealer and ensure something like this wont happen again.

He has been in constant contact with me and i have zero complaints about how the situation was handled.

i will still be using them for future services.

Any sort of update on if you can get those files?

unfortunely not. im still trying to get it, but Subaru has it set up in a way where they are sending dealer service departments encrypted and locked USB sticks that have the update on it.

It's too large of a file to update over the air via wifi, which is why no one is getting it updated through the radio's wifi option.

Dang. Guess I need to put a call in to my dealer.

that sucks balls, defeats the whole idea of OTA

I took my car to the dealer to upgrade the firmware to 122-080. We will see if it helps with the disconnect and reconnecting of Apple CarPlay. It also fixes an issue with the WiFi update method, so maybe the next one I can get at home.

Was it free or did they charge you?

It was free and covered under the warranty.


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Anything to report?

My official report is “meh”. I guess it seems better. It still disconnects from Apple CarPlay about the same - around once a week for me. Maybe it connects back faster. Well, I am hopeful for future updates that will be able to be downloaded over WiFi according to the service bulletin.


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Thanks. That's pretty cool, I didn't ask dealership to check yesterday when I was there. I would next time.

Which dealership? I’m in So cal.