I would tend to agree,but before I started this thread,I looked up the two profiles of the guys from Openflash that have posted on here. One hasn't logged in since 2017 and the other since last year. Maybe there's other guys besides those two,but with how slow the response was,I doubt it.

Australia seems to have 86 tuning mastered:

https://www.mrtperformance.com.au/po...ts/subaru/brz/

Well to continue the saga, I got back the OFT and within an hour sent an email to them with screenshots and a debug log. Lets see how long I'll have to wait!

The reply to Th3rdSun they made was pretty vague and didn't helped at all.

Have you, or were you going to, send them any money for this product you are requesting support for? If not, they really didn't lose any business by being late. You aren't their customer. It really just sounds like you are posting to vent.

What does that have to do with them responding an email in over two weeks? They didn't know if he was the first or the fifth owner. Hey, if the OFT is now a glorified data logger, that would be OK. The warranty has passed. But at least answer. A year ago they were responding in a matter of 2 or 3 days (like most busssines). Considering how cheap is the hardware, $500 goes towards service and OTS tunes.

LOL! This one got me good.

Do you understand about how product reviews and word of mouth works? Did you bother to read my original post where I said that I made it for other people to know what they might be getting into as far as support and a potential problem with the tablet that may or may not be resolved in a timely manner,if ever?!

Yeah, you made your point in the first post. Just commenting that they lose no business on secondhand sales. You are complaining about a company not providing timely customer service when you haven't paid them shit. They did at least take the time to respond to your support request. If you bought it from them, it would be different. At this point, best effort when they get to it is all you can really expect.

I'm also probably just grumpy this week. :iono:

I understand what you're saying,but I was referring to them losing future business from new customers. Furthermore,even if I did buy it second hand,they should stand behind their product. If they choose to offer a service contract or a fee for fixing their products from second hand customers,then that's fine,but is it acceptable to wait over two weeks for a bs reply that doesn't fix my issue?

Do they even care if I was the original purchaser? I can't recall if the link to their service request even asked for the product serial #. I work with a lot of printers,a couple of routers and plotter cutters,and a laser. If I have to call or send an email,the first thing they ask if for the machines serial #. That's how a professional company does shit. Openflash Performance just doesn't seem to have their shit together,and I'm not the only person that thinks that.

Throwing my hat in on this.

purchased the e-tuning from them on 9/14/22 and have been ghosted.

Any ideas on how to get my money back?

Shiv was interviewed by Mark Vaughn of autoweek earlier this year, I have reached out to Mark to see if he could put me in touch.

I also have an attorney looking at this, but no actions taken yet.

Update:

Shiv was in a pretty severe motorcycle accident. I have seen the pictures and video to verify this. I spoke with him a bit just now and he will be back working on this stuff starting next week.

Me reading this after purchasing a used unmarried OFT V2

:|

Wishing him a speedy recovery.

Any news on this?