Took my car into dealership for diagnoses
 

hey guys just wanna ask for any advice, it’s my second time taking my car in for work, first time they replaced my clutch assembly (covered under warranty) and it was about 2000miles ago. took my car in again this week thursday because my trans was grinding 2nd,3rd,4th, and 6th. they didn’t test drive the day i dropped it off but they gave me loaners car to drive home telling me they will contact me back if it’s gonna be covered by warranty or not. it’s been 2 days since i dropped it off with no status update back. i don’t wanna call them ever time to check because idk but should i be calling to see if they got any updates or just keep waiting?

it's totaled. buy a civic si.

seriously, just call them.

Wait is a four letter word , best to see the service manager.
The phone is for talking bs.

If you are paying for the rental I would have called them after one day.
All you have to do is either drive over there or call. Sometimes they get busy, or they are just lazy employees behind the counter.

You're being way too meek.

You're paying THEM for work most of the time, even if it's under warranty they are still in possession of a vehicle you paid for. Call them and get an update and see why they haven't contacted you.

right i’m gonna call them first thing in the morning of monday, they close tomorrow so monday is the earliest...

Good plan.


humfrz

:slap: you're steppen on @Mr.ac 's line.

Shame on you.

:D


humfrz

For sure call Monday. It’s one thing if they’ve identified the issue and it’s another if they haven’t even diagnosed it yet after a few days. I know they probably have a bunch of cars to get to, but just because you’re in a loaner doesn’t mean you’re not wanting to get your car back. Call and ask for a quick update on everything, then ask when you can expect to receive another update. That way you’re more or less expecting it if that makes sense. Good luck

It's ok. I don't mind as long as the message get across. The less 86 owners the better.

I haven't heard too many good stories that start with "I took my car into the dealership"

Call em.

Not to be an asshole (does come naturally) but I've never had a bad experience at a Toyota dealer. It may seem challenging but at the end of the day it all works out

It's OK to call and ask what's up, it's another thing to be that annoying customer who annoys the counter staff for 3 hours for a 1 hour job on the car.

Personally I like to be there in person more than on the phone because a smile and a friendly demeanor tends to grease the working when dealing with service people and that doesn't translate as well over the phone. But as long as you're not overbearing or demanding and are receptive of their circumstances (like the inventory system being a mess and parts taking forever to arrive), they'll probably be glad to deal with a customer that isn't an a-hole for once.

My check engine adventure started pretty damn bad, But I like to think that for people to fix their mistakes they have to have a chance to fix them. It took some serious talking to finally know what was up (these big shops don't seem like they want people to be privy to their inner working), but a year and a half and one month of driving a loaner later, she's fixed and doesn't seem any worse for it.

What part of the clutch assembly is covered under warranty?