I can go either way with that. It is fun when you order something from China and it shows up 3 days later

The last time i ordered something from China for myself I forgot about it before it arrived.


Surprise! Those are nice too :D

Hell I have had stuff show up the next day and I was surprised. PSA, you should not drink and Amazon!

bc this thread has obviously become a place to leave random thoughts and other things that dont matter

I'll weigh in. I hate the name "Delicious Tuning." It's just... terrible.

I don't know anything about their products or service. I just hate their name.

Especially when you find out you can order from Amazon UK.

Well Moderately Tasty Tuning was probably already taken.

:lol:

I have often thought the same thing.


:iono:


humfrz

Nutritious Tuning?

Scrumptious Tuning.

I get excited that I can order stuff from Japan via Amazon... Haven't tried USA Amazon.. gone direct to the American vendors.

'Highly Tuned Expectations'.. that's how to manage customer expectations..

http://www.ft86club.com/forums/showthread.php?t=131303

@Krewcial5050
@DeliciousTuning

You already proved in a past post that you're "new to cars" and you've also only been involved in this community for around 3 months so I'll try to be nice as possible. You also need to understand how the world works because you sound kind of clueless and young with this as well. I've also pinged delicious to this thread so they can possibly explain the QC process and how marks got past them. I have an OFT, but even I know delicious is well known and hasn't had any huge screw ups in the past, maybe back when the forums started but they seemed to get their shit together.



1) It's one thing if a company legitimately stole your money and didn't respond for weeks. However in under a month they have fixed their mistakes, and you have a product again. Niche products like this aren't like amazon or other companies that have the infrastructure to just next day air when they have an issue or keep up with heavy demand like the 2 day shipping deal. They probably had already shipped it out before they had a chance to upgrade it.Also with the original order they made have been super swamped with orders and unable to process your order in time hence a wait.


2) You continually say the parts are used without actually knowing how the manufacturing process works, for radius corners and holes drilled via CNC machines you tend to get burrs or rough edges as the tooling starts to wear. Those blemishes are definitely a belt sander or some abrasive used by someone in the cnc shop or building removing the burrs. It doesn't look pretty but you can't blame them for it getting through, as one in several 100 shipped is kind of acceptable. Also you have 0 basis to keep saying the parts are used with as minimal proof as you keep saying.


3) The box issue is present with TONS of auto parts companies, my box from nameless was the only one that had a company logo on it. The uel, OFT, Diode dynamics stuff just had a sticker slapped to it. Also for shipping time you gotta count the process/handling time and make sure you don't include any weekends as those aren't business days. Once again they aren't amazon so they aren't churning stuff out 24/7 and fulfilling stuff.




I'm not defending them, nor have I ever used there products. But you really aren't helping your case here and have yet to get the full story from delicious.

You dumb asf to write all of this just to prove me what?

First of all. I work on logistic for a medical company. So dont try to lecture me on how shipping works. I myself know the importace of any packages being on time. It is frustrating to most of the customers when the package is delayed. As far as order works... you dont need to be amazon giants to process your order on time, specially when you've been communicating with your customer thru email and told your customer it will be ship the following day which didnt happened. After all this bullshit that happened. I was able to talked to Nazar(Zach's replacement) he send the replacement via 2nd day and manage to give me the wrong hose even though it told him on the phone that i ordered Mk1+, he even asked for the order number. He said hes going to ship the "MK1+" today i asked him. Is it going to ship out via NDA SaT Del. He sounds like he dont know what to say and have no clue on how shipping works. So i walk him through. I told him that as long as he created the label via UPS/FeDEx Next Day Air sat del and drop it off before 6p.m it will be delivered on time.

Let me know if you have somethin to say?

I'm truly stunned someone this stupid and evil actually exists. I'm just waiting for you to say something stupid and evil enough to get yourself banned.

Wasn't there another thread fairly recently wondering why folks don't seem to be as active here as in the past?

Ladies and gentlement, I present.... exhibit one... THIS thread.

Yeah, I'm not gonna read all that

Keep waiting on the sideline. I shared my bad experience with them that's all.

You should, it's quite the entertaining Saturday morning read.

Why put them on blast when they are trying to make it right? Whenever people are involved, the possibility of screw ups is present.

[ame="http://www.youtube.com/watch?v=UrgpZ0fUixs"]https://www.youtube.com/watch?v=UrgpZ0fUixs[/ame]

From what I can tell:

Zach handled this order.
Zach resigned.
Order was delayed in shipping after Zach left.

The hose is damaged but everything else looks new. Shortage of manpower probably resulted in the mixup afterwards on replacement parts. (Before you accuse me of needing glasses, perhaps better photos will show where the part is used. I can't see a single thing...)

As for the whole "let me walk you through how to ship UPS", you may think you're right (and you probably are) but the attitude you present makes it difficult to work with you in any meaningful capacity. Good luck with your new "used" kit.

This story reminds me of the time, when I had just started my after retirement career in real estate. I had this walk in client (a pretty young girl) that was turning into be a pain in the ass. She was an ex real estate agent and figured she knew it all.

After several days of showing her houses, I decided she was just wasting my time. I made an appointment with her to meet at our office and explained to her that "I thought she would be better off being represented by a different agent". She screamed at me "you can't fire me!". I told her, I just did!

Yep, that's the "10%" of customers, I didn't need in my life anymore.

:D


humfrz

No Zach handled the order and hes the one took care of the first package. then Nazar took over and still manage to mess the order up.

I tried their competitor, Tastes like shit tuning. The customer service left a bad taste in my mouth.

Your grammar is trash and you have no reason to throw insults at other forum members. You're explanation is the same as before and my answer still suffices. For someone so logistically inclined and supposedly understands hardships you're pretty clueless. If you continue on this path you may be banned. Be careful.

Lots of first world problems from not just the OP.

Mountains and mole hills muchly.

Sorry my grammar is trash. English is my 2nd language. Have a good day Sir!

You're a big POS OP. Where is the ban hammer? This guy is pathetic.

Sent from my SM-N960U using Tapatalk

What do you say, how about we just move on, folks - :)

:thanks:


humfrz

Is that the same ban hammer that is used for personal insults?

:bonk:

You work in logistics and this is how you handle a little bit of adversity? My experience in logistics is that it is more or less herding cats.

Maybe I should just let this die, but the only fact here that really matters here is that the hose OP received was damaged. All the other parts look normal and fine. OP did mention that Delicious sent him a new hose to replace the broken one, but said that it was a an MK1 hose and not MK1+ one. Is there a measurable difference between the two hoses? Like, is one longer than the other or a different thickness or something? I don't know the intimate details of this kit or its versions. Basically, what I want to know is whether or not the replacement part they sent you works for the intended application. Because if it does, what more do you want?

Little bit adversity? It's different when you have contacted the supplier and didn't follow through and then keeps messing up and sending you wrong part. If you don't value the ETA on orders then maybe consider working on a different department. Like what I said before you don't need to work on "AMAZON" to give good customer service.

OP, why dont you just send the product back for a refund and then buy a different flex fuel kit? That way customer and provider can cut their losses and move on.

I mean how upset are you going to be when you pop the hood and see the delicious tuning logo, or any part of that particular kit. It will slowly eat you up inside until you sell the car, get rid of the kit or cause bodily harm to yourself.

Alternatively something in the tune will eff up and you'll blame it all on your flex fuel kit and try to keep dragging their name through the mud.

Just my .02, but you seem like the type of internet personality to dwell on things.

The point of my original post was that you claim to work in logistics. My experience in logistics was equivalent to being a one legged man in an ass kicking contest. This should be small potatoes. Shit happens, sometimes it happens to you. So either:

A. You have other people do the work for you and don't know what goes into logistics.
B. Don't work in logistics.
C. Work in logistics and are on the verge of a breakdown everyday

Sent from my Moto E (4) Plus using Tapatalk

@Krewcial5050 - there ya go.

Like the song says "know when to hold em, know when to fold em, know when you walk away, know when to run".

I recommend that you just fold em and walk away. Fretting over stuff like this is bad for your health (believe me).


humfrz

I think what he wanted was to educate the masses on how UPS NDA shipping works, and how UPS counts business days.

[emoji23][emoji23][emoji23][emoji23][emoji23]

Sent from my SM-N960U using Tapatalk

I have not been on here in a while but have tried to make an effort to spend a bit more time on checking in. It does seem a lot of our customers have spoken up for us and I do appreciate that from the community.

Also I am not going to read through this entire thread as I literally do not have the time. So I apologize for missing anything here. We did send you a new kit and not sure why there is still a complaint... :iono:

People that are respectful and helpful I will go out of my way for, because they are the customers I appreciate and want to work with. I recently had a veteran come in, it was great speaking with him about his vehicle and what he would like to accomplish with it. He was incredibly genuine & respectful, so I felt obliged to take the time out of my day because he gave his time for our country. There is no greater deed to this county! :thanks:

So if you would like to send your kit in for a full refund, please do so and I will have this thread deleted as part of the agreement of sending the kit back. You can keep the shirt. :)

Respectfully,
William Knose
Master Tuner
Owner @ Delicious Tuning