Order cancelled - At a loss what to do!
 

Hi guys,

As some of you will know I ordered on the 7th June, a tornado grey manual GTS and was lucky as I was informed that my estimated delivery date was the 23rd Nov 2012.

I just got home and opened the mail all excited as I could see I had received a letter from the dealership at which I had placed my order. Unfortunately it was more of a letdown than James Magnussen swim in the relay the other night. . . .

My order has been cancelled. Yes cancelled and a cheque for my $2k deposit was enclosed. I immediately rang the dealership to discuss things further as this was the first I was hearing about it. Basically, as I have put on my contract: delivery by March 2013, they had stated that they no longer believed they would be able to provide delivery by this date and cancelled the order with no prior consultation so I have now lost my place in any kind of queue.

I am not interested in discussing if this is right or wrong as it is what it is and I can’t change it. But please I’m all up for suggestions on where to go from here!! I’m pretty set on a GTS and it must be manual but entering the queue now is suicide. . . Do I try for a BRZ with a few options? Is the wait just as long on these? Ring all dealerships in the country and try for something available now? Open to any ideas.. ... .

Cheers guys. . . .Absolutely shattered :cry:

this really really sucks! i feel for you!!!

which dealer is this? i can't believe it.

i guess if it's me i would call as many dealers as i can.

I can only imagine how devastated you must be :(

What a shit state of affairs that is.

My recommendation would be to start ringing other dealers. Start with the smaller country dealers that are likely to be selling more 4wd and Utes than sedans, as they are more likely to have an 86 unsold or unallocated. It took me 4 phone calls to locate an unallocated GTS about two weeks ago.

If you are not too choosy you could always start speaking with dealers about buying an ex-demo, my local dealer said they had to keep demos for 90 days so that time would be up in the next 6 weeks or so.

Best of luck and hope you find something.

SEt up an alert on Carsales and ring around. People do cancel orders, you just need to jump on it when the opportunity arises.

PS: That dealer treatment is crap.

What the... that just makes no sense.

That's absolutely crap!
Like stated above, call all the dealerships you can to find an unallocated one, or buy a demo.
Best of luck with finding one!

I think you should settle for a GT manual, or just give up on this car for the time being. As much as I love it, it's not worth planning the next year or 2 of your life around.

PS. Really sorry about what happened, I guess that's karma being a bitch. You could have wriggled out of the contract with full refund without writing delivery date into it. :(

that is shitty

I don't understand how they can do that ? It's absolutely crap!
Have you tried calling Toyota ?

Dealership was Hinterland Toyota Robina. The feelings of disbelief are definitely giving way to anger. I was shown the number or orders for the dealership when I made mine and I was only one of five orders. According to the number of orders and the stock he claimed they were getting, whilst talking on the phone this afternoon, mine should of definitely been right for November delivery.

I live in Brisbane and this was a more ‘country’ dealership then my local which is why I went there as Hilux orders outweighed 86 orders massively, and like I said I was order number 5. The shittest part is I wasn’t called to discuss. All I got was a hand written letter in the mail . . . at least it had a cheque attached I guess :iono:

Dude that's horrible .... No call to see if you want to remove that delivery date is pretty poor form.

I am starting to think come September/October, when alot of people who made orders around the time of price announcement are under the impression that their cars are going to be built, are going to find out there's has been pushed back and the aggravation levels are going to start going right up.

I am at a bit of a loss to work out how Toyota (Both TCMA and Toyota Japan) can think they are handling this well. Considering all the talk when this car was being developed was about bringing people back to the brand and developing brand loyalty, they have done nothing to do either. There was talk some time back that Australia is the 4th largest market demands for 86’s, could you imagine being in a country that it like the 15th largest demand ?? I have heard a few people say they won’t buy another Toyota ever …. I am not ready to go that far, but it is only going to take a few more set backs with the 86 for me to get on the “my last Toyota ever” boat.

Again mate, condolences …. Hope you have some luck in finding one you want before we all drive hover car’s !!

thats bullshit mate. I would be ringing up toyota and lodging a complaint. then call up other dealerships and see what they have

That really is appalling how the dealer has handled this... i would have at least expected them to give you a call to discuss further at least! Where's the etiquette...

As others have said, start calling every dealership out in the country to see if they have one available, if not that even interstate

Not playing devils advocate as I honestly dont know, but could it be your "get out" clause that has had an impact? Are Toyota able to use the same escape that you can?

Like I said, I dont know but maybe the delivery date in a contract works both ways.

That said, that really sucks that they didnt consult you. Poor form.

I'm pretty sure this is illegal, as they had your money and a signed contract.

Actually, the more I think about this, the more I believe something is not right. It almost seems as if someone offered above rrp for the car, so they're taking yours and passing giving it to someone else.

They have no legal obligation at all to sell anyone a car. Its just refusal to do business, really strange too. I've never heard of anyone doing business that way before.

You might be right about selling it to someone else, but its just speculation. Its poor form either way to find out in the mail with a cheque.

They do have an obligation to sell him a car if he's paid them a deposit and both parties have signed a contract. That's the whole point of the contract.

Contracts state that if the dealer does not supply a vehicle then the customer had no rights to remuneration or compensation.

The dealer has an easy out with the delivery date clause. They know by now whether his car will be built in time and have exercised the clause put in by the customer.

Hey Bauer, yeah it may have been because of the 'get out clause' but really it just feels like I have been forced to make way for someone else. .. . on the contract the estimated delivery date is just A.S.A.P however under special conditions is states: Delivery date requested to be no later than 31/03/2013.

But why not contact me? Let me extend this date? Let me stay in the queue? Honestly I'm getting angrier by the minute :mad0260:

Give the ACCC a call.

I cannot believe they can do that! I feel so sorry for you :(

The MTA Motor Traders Authority are a better call as the contract was signed using their new vehicle contract guidelines. They will be able to better advise him given as it's their day to day. Dealers operate with licenses issued by the MTA.

and so you should be. really really poor customer service.

Check your PMs spr1nter.

Spr1nter, I really believe that you are pissing in to the wind in regards to any complaints to the ACCC or MTA. By all means call them but I think that you will find that it's not going to help, but for your sake I would love you to prove me wrong.

Without reposting everything I have said previously in the "Wheel Deletion" thread P15.
The garage has not breached it's contract with you, they have used the delivery date clause that you stipulated to say "we can't honour this contract, therefore we are cancelling it" in the same way you could have approached them and used the "no spare wheel' problem to have cancelled the contract.

It was a shit way of dealing with you and obviously not something that is going to make you rush back there to buy another car off them but I think this is one to chalk up to bad karma and seek an 86 elsewhere.

Once again good luck mate and I hope something works out for you.

Cheers mOnty :) really appreciate it :)

Hi Sutty,

To be honest I don't think I will be pursuing things with any of the above mentioned, pending the reply for clarification from the dealer. For me the main issue is a) the fact I'm no longer in a queue of any kind b) the way in which I was informed (a hand written letter with a cheque doesn't cut it and c) the extremely 'flimsy' phone response when pushing for further details. However I will give them the chance to provide me with a more formal response that hopefully makes some sense!

Then it's back to BRZ or 86?? At least Subaru seem semi organised!

Thats just ridiculous not even giving you a chance to negotiate another date etc. thats actually cowardice, its really courtesy to contact you to resolve something at least.

I dont suppose you had a backup plan?

if mine happens like this and if dealers start adopting this approach to let queue jumpers in and make a premium above retail then good luck to them.

i know alot of people will remember the 86 debacle for years to come and those dealers who capitalized on the current scarcity of these cars cant wonder why buyers have a distrust of their dealings with them.

have a feeling some dealers/dealerships will be remembered for the wrong reasons. lets hope i am wrong. for me plan B is a 370Z, after that i wont look back at another toyota.

spr1nter, first of all, I can't believe how calm and put together your opening post was, well done mate. I would've exploded with a profanity laced tirade of a post, shows your class. Your dealer is a douche, period. Not even informing you or giving you an option regarding your order, which being the customer is yours by rights, this is an injustice. We might as well all move to Gotham city.

Really sucks sprinter, Toyota have not handled this launch well at all.

Not sure what your reasons for GTS are, or your personal situation. Maybe an answer is to get a GT now, enjoy it and have fun (they drive the same), and at the same time sign for the exact GTS you want for delivery in 18 months. Put it subject to acceptable trade value for the GT. I'm sure a dealer would be happy to have you down for 2 cars.
Reason I suggest it was that was what I had done, before I got lucky on my GTS.

Very unethical practice by the dealer. Sounds like they have a 'mate' who wants your car and have used the date as an exit clause. Worth a call to MTA to find out your exact rights in any event to put your mind at ease.

I'm guessing you didn't have tracking details? If you did then it would be very easy to trace what actually happened to your allocation and if you were given the boot for someone else.

This is why I was pushing my dealer to get me tracking details ASAP - otherwise your just relying on his word that you have a place in the queue.

No unfortunately no tracking details were issued. Just about to start the ring around for unallocated manual GTS's .. ... . don't like my chances but :thanks: guys for all the info so far!


Also if I go down the BRZ path are the paint colours exactly the same? (other then WR Blue of course). BRZ path is kinda tempting now that I have been burnt so badly with toyota. . . . but still the wait is going to kill me after I thought I was soooo close!

Cheers

colours are exactly the same except for WR Blue (BRZ) and Orange (86)

Done .. . .. . 16 dealerships called chasing a GTS manual with ... NO LUCK!! haha was not meant to be. Really appreciate all the help and offers (pm) guys, at least the 86 community is caring :clap:


Have ordered a BRZ :lol: at least it's a centralised process, should mean nothing gets sold from under me!!

Cheers

Wow ,my dealer had multiple outs( delivery late and finance mistake) and still retained my order. He did leave a long pause when he asked me as it was pushed out. i guess he was waiting for " nah fark it just cancel my order" but he was reasonable and just asked for a bit more patience. Said to me my loyalty would be rewarded.

All i can say is the new year will be a buyers market for 86s.