I tried to find where I could apeal the declined case, but since it was closed, I didn't get any notification​ of this, I wasn't able to apeal as far as I could see. Idk at this point, been dealing with this for 2 weeks now, I just wanted to reclaim some of my money and be done dealing with these scumbags.

I used to work for an aftermarket automotive accessories company as a design engineer, a small one with only 5 employees including the owner, and we always, provided a label for return and gave the customer a full refund if our product didn't fit and it was for sure our fault, installed or not. I guess that kind of customer service is no longer a real thing Nowadays...

Sent from my XT1585 using Tapatalk

You bought a facelift year car and didn't think to research part compatibility with other years?

Also, being an ME, I would think you would understand their position when a customer sees the part isn't correct, installs it anyway then complains. When you seen the flanges were different, why didn't you spend the 15 extra minutes to pull the Top Speed exhaust back off the hangers, and put your stock exhaust back on? Or when you pulled your stock exhaust off, make sure the gaskets match connections?

That customer service is found in companies where you pay for it. Look to companies like FEAL, Kartboy, JDL, these are companies that are putting a ton of effort into the product experience, as well as the customer service experience.

Companies like this simply don't have that, and it's reflected in the price IMO. Was that small company you worked for selling $400 exhausts?

FWIW I think this company is in the wrong. I choose not to purchase from companies like this. I use Invidia as my standard for inexpensive exhausts because they always fit well. I'm happy with my MXP SP on my 86.

Haha, I the research I needed too, there was no indication it wouldn't fit from what I read, which was quite a bit. I am not at all justifying me running the exhaust, the issue is I had permission to do so and as an ME I understand R&D. Their exhaust fit's the 2017 other than the flange and the issues I had mentioned about the tips, which is a problem on all models. Test fitting is a big part of that, I did way more than complain, I was actually quite understanding at the beginning of this whole thing, sent him a drawing and complimented the overall build of the exhaust, but after they tried to fuck me is when I got a bit cranky... Idk if you have ever wrenched on the exhausts on these cars, but the stock gasket is a crush donut style, not a sandwich gasket so holding it up to the new exhaust only confirmed it would work. Anyway either way this thread is not about me or how I handled this, so take it as it is.

I can deffinitley see you point there, because there is an inherent cost with good C/s. It is still paramount especially when your products have known issues like these exhausts (not the flange issue, the poor fitment and tip alignment). My company built offroad bumpers and rock sliders so we were actually running on lower margins than these guys would be... Exhausts are pretty easy, and they are probably made in china anyway, we made everything here in the USA with American steel. Because we were so small we couldn't have any "bad press", so customer service was a very big deal for us.

You are 100% correct, and if i was in their position I wouldn't have accepted it either, but I sent the exhaust back with their promise they would make it right and I had told them that it was on the car. I WOULDN'T HAVE BOTHERED SENDING IT BACK had they TOLD ME that they would not accept it! I could have easily gotten $300 locally and not wasted the $60 shipping the piece back to them. But they didn't tell me that so on the information provided I made what seemed like the best choice.

I guarantee its a chinese exhaust, and you're correct in saying that they probably won't change it, but the US retailer can request changes to the design even when dealing with these chinese producers, that's not a big deal they do it with Roof Top Tents all the time (my only experience with chinese distributors).

The C clamps did nothing to modify the product... You are all missing the point here, they lied about what they were going to do.

Actually, had you done your research for MY 13-16 axle backs fitting on MY '17 cars, you'd have found that they don't fit, and has been mentioned in at least 3 threads on here.

You wouldn't happen to be between the ages of 21 and 30, would you? Typically, they act like they can't be at fault, even though given the circumstances you've listed, it's 100% your fault.

Edit: Also, a piece of advice for your signature, I'd recommend either becoming a vendor on here (so that the forum isn't giving you free advertising for your company) or removing it, before the mods take corrective action.

Nailed it.

Not that everyone between those ages has these issues, but when it pops up that is the first thing people assume.

The participation award generation.

A 21-30 rich engineer. Don't you read? :popcorn:

POINTS!

Yes I am 25. You can say what you like personal attacks are a great representation of your character so I'll keep this short wise old man. [sarcastic yaw] "Back in your day" retailers described their products in a truthful and accurate matter and it was not up to the customer to search endlessly in the dark chasms of the internet for an answer to something that is clearly stated on a seller's webpage. I also accepted that I installed the exhaust and that it was not the correct thing to do. I did my due diligence and found an exhaust I thought would fit given the information I had. I bought it realized it didn't fit and installed it. MY FAULT! That is not the issue at hand though, and if you really want to make it about a generation thing go ahead, but lets keep one thing straight here. WE are not responsible for many of the problems that is seen in my generation. Who coddled us, bet you didn't put yourself through school, and if you did it cost half as much as it does now. I put myself through an engineering degree working 3 jobs. Make generalizations if you want, I don't care, I know who I am and how hard I work for what I have.


Good talk.

Also if you can find a link to an actual company in my sig I'll take it down. I just imported my T4R.org sig.

Link or not in the past what your doing has been frowned on by the powers to be.

Fair enough, I have no problem taking it down. I should have read up on the signature rules before copying it over.

I am done posting in this thread also, you all know my experience with it and you can decide for yourselves whether to go with this company or not. PM me if you want to debate anything further. Thank you for your time and I hope the rest of my time here is better spent.

-Alex