Didn't know SOA Customer Care employed sales guys....

Everyone is a sales guy. Who hasn't tried to sell their spouse on something we know they do not need or want?

That's not really an argument against a December delivery. That can be true and a December delivery date can also be true.

I ordered a car with PP from the same dealership as jtaeric and when I spoke to him the other day, he said he hasn't received the vehicle list they will get for December, which he is expecting to receive soon.

Once he gets that list we'll know whether or not the car is going to arrive in December. He said that every time he's ordered a BRZ it's arrived in the next shipment. December would be the next shipment from jtaeric and I's order date.

Well you never said WHO told you. Doesn't matter anyway since Customer Care is indeed a section of the marketing division and therefore a sales person. Just about everybody you will ever talk to at a dealer or SOA is actually a sales person. Even that tech that changed your oil is working to upsell something. I am not slamming them for this since that is their job.

These are not exactly a normal order and the standard Subaru 2 moth turn around may not apply.
We shall see in a month. Or two. Or maybe three.
I am not trying to bring you guys down or be a pessimist but they were very clear that it was a late 2016 or early 2017 build and said so many times.

you sure like to argue lol. what do you think the CSR quota is for order retention?


http://img2.rnkr-static.com/user_nod...e-photo-u1.jpg

Not arguing. Voicing my opinion based upon the available data. I have no clue on what the CSR quota is for order retention as I have no data or information on which to base an opinion. You can ignore the clear statements Subaru made and go by whatever individual that tells you what you want to hear if you wish. I will stick to what I interpret the statements to be. One of us will be proven wrong in a month. If it is me I will humbly apologize.

rhetorical question, CSRs probably dont have a quota...

it's not a person at all. Operations plugged in an ETA in the computer based on whatever factors Operations uses. The CSR reads the letters that appear on the screen. it cant get any more objective than that.

If subaru's estimate is uncharacteristically wrong, then it is wrong. whether Subaru's estimate turns out to be accurate or not is anyone's guess.

saying we were lied to is really missing the point here and doesn't add any value to the disussion imo

December is late 2016.

Build! It takes weeks for them to get here after they are built.

An opposing viewpoint is of no value to the discussion? I am not saying you were "lied" to I am just saying that they don't know so are throwing random dates at you. Never hear the term "the cheque is in the mail"? I will be very happy for you guys if they show up earlier. I just don't think they will and don't want to see all the complaints if they don't. I think you may be reading what I am saying in a tone or with an attitude that I am not intending.

I have to say that I believe you maybes right about the delivery date. According to the information we have for now, it is a reasonable prediction that the pp cars will not be here before Jan 2017. I really appreciate your information since it is the most reliable source I have to determine when I should sell my current car.


Sent from my iPhone using Tapatalk

We'll see what the dealer has to say once he receives the list of cars he'll be getting for December. Once he has that list there won't be any more speculation about December.

Even if your car was built today it will take at least 20 days to move through the pipeline to get to you. Once you have a VIN (as said, issued approx. a month before build) then you will know that you are within about 50 days of receiving the car.

That will be a list of what he is supposed to have delivered not necessarily what will be delivered. It would be a great start but until somebody has keys in hand nothing is firm.

got word first PPs are expected mid-Dec. take it or leave it.

FWIW, I ordered my non-PP car in late August, they told me at the time that Subaru's estimate was the last week of December.

I called them October 28th for an update, Subaru had not yet issued a VIN.

November 15th, they called me to tell me that the car had arrived at the dealership (after I had left a message canceling my order, mind you).

Sooooo.... this is a cautionary tale - Subaru's systems are "sure" and "yes", and their estimates are "lol". And what the dealership says is..... even more "haha".

I have a close buddy that has a PP car on order locally with an ETA of "March" - so we'll see...

who is "them" that you called oct 28? sounds like the dealer doesnt know what they're doing.

The dealer, who pulled up Subaru's system to look up the latest status.

Bet you it isn't a PP that they got. "Oh you wanted what? Well we have this one here now and will give you a great deal"

Just curious do you have a VIN yet?

no :( ...it's past time i know.

I would be shocked if you see a PP car in mid December, as it would already be on the boat and built by now for a mid December delivery which would mean build sheet and VIN would be available.
PP cars will be February in the US, maybe late January on the west coast.

I hope I am wrong and you are driving one in Mid December, that means my wait will be that much shorter.

I hear theyre actually coming into Virginia port, and it sounds (inferring somewhat) like theyre already en route. not having a VIN may be a function of figuring out who gets what at the last minute from delayed and perhaps inadequate order fulfillment. see Focus RS fiasco.

Have you been able to place an official order for your yellow yet? I only have a deposit down on mine, but check in with my dealer every week or two to see if I can.

Yes put deposit down months ago and official order about 2 weeks ago. But I am in NY which is not the same as the rest of the country. Subaru of America is most of the US, whereas New York and parts of NJ, MA etc are part of Subaru distributors corp which has an entirely different order and tracking system.

Dang, looks like I get to go shake down my dealer. So far he's been pretty forthcoming with ordering ability, but as you say with the different systems, he may not yet be able to place the order.

explain for us plebes please

Just a little joke on the fact that everybody was so sure of what the sales guys told them and still not a VIN in sight.

o. it wasn't a salesguy. but sure ha ha :bellyroll:

We have been down this road. They are all sales guys. Everybody should have their cars sometime after Christmas. Even if the ship is on it's way there is no group of people frantically running around trying to allocate VIN numbers to orders at the last minute.

Do you work for SoA?

Nope. Just been down this road many times before and have done my research beyond "XXX said".

Nobody here has a vin yet.
Subaru has always released the vin for an ordered car 4 to 6 weeks before delivery.
Even if on a ship this minute you are looking at 3 weeks to port.
Once at port they need to be prepped and loaded on rail or truck. They could wait in the pipeline until a load for that destination is complete.
Once at the dealer they will need to be PDRed and made ready.
Then, and only then, you get to pick it up.

This is not something you ordered independently that they are sending to your door by UPS it is part of a shipment of thousands of cars and the logistics of getting it to you mean it takes a while. If even one person said "I have a VIN" I would change my tune in a heartbeat but we still have zero confirmation they are even built yet nuch less on the way here.

As I have said I am not trying to be negative or pessimistic but the corporate level said from the start January delivery for PP.

Time will tell and I say again that if they arrive before that I will grovel for forgiveness. I will n ow bow out and remain silent on the subject until there is official word (Beyond "I talked to somebody") and then will heartily congratulate everybody that gets one. I apologize if I have offended anybody but at least one person has appreciated my comments as a reality check be I right or wrong.

Unless of course, god decides to drop them off into the sea. :bellyroll:
http://epicmagazine.com/deep-sea-cowboys/image-21.png

That's why I asked if he had a VIN. My son's order shows Jan. 2017 delivery so we should see a VIN soon depending on whether it is early Jan. or the end of the month. :) Isn't Jacksonville the port for the SE cars? It has been for all the other Japanese cars I've bought in the past.

That would be nice since I live in Jacksonville and am awaiting mine. :thumbup:

But I thought they all came from Cali and then truck or train from there?

Subaru has port facilities at Richmond Ca, Vancouver Wa and Baltimore. They do not show as having a port facility at Jacksonville.

Thanks I didn't know that. I assumed they used Jacksonville like Mazda does. According to my dealer the SE is served by the port in Brunswick Ga.

This seems to confirm it.

http://forums.nasioc.com/forums/show....php?t=2508997

Perfect! Thanks. That one was not on the lists I found before.