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-   -   Dezod Catback Failure / Customer Service Issues (https://www.ft86club.com/forums/showthread.php?t=108033)

JazzleSAURUS 08-21-2016 11:24 AM

Hey guys,

I found a thread where people were discussing this catback on facebook, and stirred the pot a bit to find out what people were getting for experiences and what was going on.

I spoke with Chris @DezodDevelopment and cleared the air, explaining I've already spent my money elsewhere, but I wasn't pleased with what I saw on this thread with regards to his response.

After some discussion and explaining, I think Chris was more willing to work with people than he let on, to be straight forward I think he was really unclear, and sort of limiting in the communications that he sent on this forum and to a few people but I discussed a resolution with him that I think would work best for most people, (both end users and Dezod...)

Chris is perfectly happy to send out the gusset that differentiated the V1 and V2 exhaust primarily, and resolves this issue, so you can bring it to a welding shop to be added to your axleback, which he will also pay for.

This effectively updates your unit to the V2 with regards to strength, and means you don't have to ship your axleback back to him for a time consuming repair.

Any welding or exhaust shop that TIG's should be able to bang this out very quickly.

For what it's worth, if I had a Dezod catback, this is a resolution I would most likely prefer since it limits downtime, and actual work I'd have to do, and is only of small cost to the owner, (a trip to the welding shop which is covered by Dezod.)

I have some screenshots of our conversation if people are interested in how it went down, but it was purely in an effort to find a resolution for those who had this catback.

I hope that's helpful for this thread and those that have this issue with their Dezod CBE!
@GT86Dan @Aaronimoe @ShadowReaper @ein86 @jasonc @FT-86 SpeedFactory @tofurun @VeilSide

^Did my best to tag everyone who I believe has been effected by this. If you are tagged and you aren't effected, sorry! :)

ShadowReaper 08-21-2016 11:30 AM

Quote:

Originally Posted by JazzleSAURUS (Post 2734448)
I hope that's helpful for this thread and those that have this issue with their Dezod CBE!
@GT86Dan @Aaronimoe @ShadowReaper @ein86 @jasonc @FT-86 SpeedFactory @tofurun @VeilSide

^Did my best to tag everyone who I believe has been effected by this. If you are tagged and you aren't effected, sorry! :)

I've had no problems with the exhaust. However, somebody admired the sound yesterday ;)

tofurun 08-21-2016 02:41 PM

Quote:

Originally Posted by JazzleSAURUS (Post 2734448)
Hey guys,

I found a thread where people were discussing this catback on facebook, and stirred the pot a bit to find out what people were getting for experiences and what was going on.

I spoke with Chris @DezodDevelopment and cleared the air, explaining I've already spent my money elsewhere, but I wasn't pleased with what I saw on this thread with regards to his response.

After some discussion and explaining, I think Chris was more willing to work with people than he let on, to be straight forward I think he was really unclear, and sort of limiting in the communications that he sent on this forum and to a few people but I discussed a resolution with him that I think would work best for most people, (both end users and Dezod...)

Chris is perfectly happy to send out the gusset that differentiated the V1 and V2 exhaust primarily, and resolves this issue, so you can bring it to a welding shop to be added to your axleback, which he will also pay for.

This effectively updates your unit to the V2 with regards to strength, and means you don't have to ship your axleback back to him for a time consuming repair.

Any welding or exhaust shop that TIG's should be able to bang this out very quickly.

For what it's worth, if I had a Dezod catback, this is a resolution I would most likely prefer since it limits downtime, and actual work I'd have to do, and is only of small cost to the owner, (a trip to the welding shop which is covered by Dezod.)

Sounds like the war waters are calming down. I know they just sponsored a really big event I am going to in November which is primarily 86 community. I will be curious to see how it plays out knowing a lot of the Atlanta guys which is where Dozed is based will be there also.

JazzleSAURUS 08-22-2016 10:34 AM

Quote:

Originally Posted by tofurun (Post 2734500)
Sounds like the war waters are calming down. I know they just sponsored a really big event I am going to in November which is primarily 86 community. I will be curious to see how it plays out knowing a lot of the Atlanta guys which is where Dozed is based will be there also.

I think it'll be interesting too. In my discussions with @DezodDevelopment Chris really seemed interested in making it right, but it took some discussion to find out where the communication breakdown was, and I think it was largely poor expression of desires by both parties.

At any rate, we now have a pretty genuinely great solution that's effective and easy for both parties with minimal downtime. :w00t:

VeilSide 09-09-2016 10:37 AM

Quote:

Originally Posted by JazzleSAURUS (Post 2724025)
@VeilSide can you post a picture of the repair done by your shop?

Thanks!

I was going to make a picture for you, but now noticed that there is already a new crack forming that now gets bigger every day. So I suppose it does not make sense to promote this way of repair ...

As you said, Dezod is willing to help now, so I will get in contact with them again and hope I will also receive an updated piece. Thank you for that.

JazzleSAURUS 09-09-2016 11:53 AM

Quote:

Originally Posted by VeilSide (Post 2749241)
I was going to make a picture for you, but now noticed that there is already a new crack forming that now gets bigger every day. So I suppose it does not make sense to promote this way of repair ...

As you said, Dezod is willing to help now, so I will get in contact with them again and hope I will also receive an updated piece. Thank you for that.

You got it man, make sure to get the gusset from @DezodDevelopment, and have a local shop weld it in proper.

Stealth15 09-12-2016 02:17 PM

Thought I should post my experience because it was significantly different than how this thread reads.... I can't speak for how other people were treated so this is my personal experience. Take it FWIW

As most of you know, a few of the V1 Dezod catbacks have had issues cracking at the Y that feeds into the two mufflers. (Or le gooch as I like to call it)

After discovering mine cracked,I shot Chris a message on FB. He quickly responded with his cell and we worked out a day to talk. He was very friendly and honest about the situation and we probably talked for a solid hour, even just about cars :P

I think a lot of the issues people had stem out of miscommunication online, because if you actually call and talk to him he's a very nice guy and really wants to stand behind his work. He has a very blunt personality, which I appreciate myself, but if you are talking to him online it would be very easy to misinterpret blunt as rude or uninterested. Then people escalate and then it gets out of hand. Needless to say, if you have an issue, message him and ask for a time to talk over the phone. He's really a great guy.

For the record, Chris stopped producing the V1 catback as soon as he found out it was cracking. So people that were wanting a new exhaust, he didn't have any to give as he stopped production and went straight into redesigning the v2. Plus it's a simple fix for the V1. Just weld up the crack, weld on the gusset, and done. Yeah it sucks it cracked but stuff breaks.

Chris offered me two options, he would cover shipping to his shop and back to me and would fix it for free and add the gusset that strengthens that area. Or he would mail me a gusset and cover costs to get it welded locally. Both super reasonable. Can't ask for more.

Being a daily I didn't want to roll straight pipe and play the song of my people everyday so I opted to get it fixed locally. (I will say without the axleback portion and the rest of the exhaust stock, it's still not crazy loud, it really just got a bit louder and backfired :P)

After a few goofy things with shipping the gusset happened, Chris personally overnighted a gusset to me and I got it fixed the next day. Keep in mind I'm in AZ and he's in Georgia.

Obviously, it was frustrating having it crack and having to take time to get it fixed, but things happen, stuff breaks, etc. Almost every product has a few teething issues at some point. The exhaust is perfect otherwise so minor issue. Chris was great to deal with and I made a good friend out of the process.

I wouldn't hesitate to do business with him again. Thanks Chris Harrell!

ShadowReaper 04-04-2021 10:47 PM

1 Attachment(s)
Quote:

Originally Posted by ShadowReaper (Post 2734450)
I've had no problems with the exhaust. However, somebody admired the sound yesterday ;)

Bahahaha
You have much to learn young me.
Now this wouldn't be why my car has negative fuel trims would it? I don't think so but time to replace.

cjd 04-10-2021 01:05 PM

Quote:

Originally Posted by ShadowReaper (Post 3419693)
Bahahaha
You have much to learn young me.
Now this wouldn't be why my car has negative fuel trims would it? I don't think so but time to replace.

Too far back. Could just patch that up...

ShadowReaper 04-10-2021 10:11 PM

Quote:

Originally Posted by cjd (Post 3421865)
Too far back. Could just patch that up...

Oh I did... tuner said that it could still allow unwanted air in the system, but after patching, fuel trims are practically identical.


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