Originally Posted by Bertera Subaru, Hartford, MA (ngabdala)

I am reposting this as Bertera Subaru of Hartford told me that if I removed my post then maybe they would "consider" returning my deposit.

Because of my new job and the restricted salary for the first 12 weeks I will not be able to afford a BRZ at this time. On April 30th I put a downpayment for a BRZ at Bertera Subie of Hartford and made sure it was written on their copy and mine "Deposit refundable."

So today they called. They asked if I could pick it up Saturday. I let them know things haven't changed with work and I need to come in for a refund on my credit card.

They told me they would not do that. They are bullying me on the phone telling me my only option is to buy the BRZ or they will use my $1000 towards a car in the future when I'm ready. I told them my paperwork clearly shows that it is refunable. And they said "Yeah refundable by a $1000 certificate you can use next time you pick up your car."

They wouldn't even act professionally. They told me this with anger. They would not listen to me even though I told them what the law states and told them in their own handwriting it says refundable.

I think they are assuming I'll take the hit because I don't want to hire a lawyer and I won't want to do business with them again so I'll let them keep the $1000. Well let's just say I have a couple lawyers on it now.

I wish I had checked out their Better Business Bureau rating and ratings on google before going there. They are notorious for this and hidden fees which is crazy considering they're the #3 largest Subie dealer in NE. I was so excited to put a downpayment on the car that I felt I needed to rush ASAP so I could get one earlier in the year. Well there's plenty in my area. I won't make that mistake again.

Just a heads up.

Originally Posted by Stamford Subaru, Stamford, Connecticut (Jayde)

Drove out to Stamford Subaru in Connecticut after being told I would pay MSRP on a limited BRZ. I drove an hour and 30mins to get there and when I do, there's all of a sudden a $2500 markup on the car. My sales person told me he didn't want to do this, but his manager made him. He spoke to his manager and then it gets dropped to 29000 with destination. I again told him no and walked out. Drove an hour and half for nothing. :(

Originally Posted by Chaplin's Subaru, Bellevue, Washington (R0ME0)

Chaplin's Subaru (Bellevue, WA). Told me over the phone that they are doing MSRP. Once I went in to put down my deposit it suddenly changed to $1000 over MSRP. Shady in my book and waste of Gas! I hate dealerships that do the Bait and Switch! Please Ass!

Originally Posted by Koby Subaru, Mobile, Alabama (Alias)

Koby Subaru in mobile Alabama, lied to me about selling the car at or below msrp long enough to get me to put a thousand dollar deposit on the car, also told me I was first in line. After using my money long enough to get my preorder in they tacked $2000 above msrp and told me I was 4th in line.
order cancelled

"Salesman" was Luke, the manager was nice enough to tell me EVERY dealership in Florida and Louisiana was adding a markup so that made it acceptable business practice for them to lie to me and then argue that it was just a misunderstanding.

Originally Posted by Colonial Subaru, Feasterville, PA (Jimbo)

So, last week I visited my local Subaru dealer in Feasterville, PA. Colonial Subaru. They said that they were only getting a few units and would be charging more than list... BUT if they could order more than their initial allocation they would sell me at list. They called back the next day and said that they could indeed do this.

So, went today to do the paperwork and put down the deposit and found out they changed their mind. They will mark-up (a yet unknown amount) all the ones coming in.

So...

I declined to do business with them.

-Jim

Originally Posted by Subaru of Las Vegas (Poobalooba)

Well, I spoke to soon. Placed my order yesterday with a promise of no markup over MSRP and no deposit. Today I got a call saying that they wouldn't be able to place my order until they got a $2,500 deposit and that there will probably be a 10% markup over MSRP. Then I got the story about how the car is going to be rare and Subaru is requiring the markup from all of the dealers. So, looks like I probably won't be getting one. Subaru of Las Vegas should probably be added to the dealer blacklist.

Originally Posted by Fitzgerald Auto Mall, Gaithersburg MD (Tbxgz)

Fitzgerald Auto Mall in Gaithersburg MD just slapped on $2000 mark up fee.
Originally, they pulled me in by telling me it would be MSRP pricing or below. On top of that the sales manager told me he would take my order first thing this morning... Then failed to mention today was his day off. A number of other posters around here have had really bad experiences with Fitzgerald as well. I highly recommend avoiding them if you are in the DMV area. Annapolis, Herb Gordon, and Beyer Subaru in Alexandria, are far better options with FAR better reputations.

Originally Posted by Puente Hills Subaru, California (Giccin)

Long story on this one, but see this thread for the reason http://www.ft86club.com/forums/showthread.php?t=1983

Originally Posted by Puente Hills Subaru, California (bryan)

Stopped by Puente Hills Subaru earlier this week. Judging by all the bad reviews, I should've known better but decided to go anyways. Terrible Mistake. I walked in to try and get more information on the BRZ as well as to place a pre-order, instead, I got unnecessary attitude.
The sales manager kept interrupting my questions to rant on about how there's going to be a huge premium on the car. Then he proceeded to show me what he had on order. He said that he has a bunch of cars ordered and that only one of them was galaxy blue, the color I wanted. I pointed to the screen and said that the car was already sold to another customer. He then says that it didn't matter, that he makes up the price when the cars arrive to the dealership and that if I were to pay more than the guy who actually ordered it, he would sell it to me. Then he proceeds to give me, an economics major, a lecture about supply and demand. When I told him that the other dealerships in the state were charging no more than msrp, he told me they were all liars and that I should just go elsewhere.
It's absolutely unbelievable how people like this get hired. If you're the one with the pre-ordered galaxy blue BRZ at Puente Hills, I would advise you not to get attached to the car because it seems like the dealership's word is worthless.
Coming from the Bay Area, I would've made my pre-order with Capitol Subaru, who seem like they put customer service first, judging from the reps I've talked to there, but the dealership's allotted BRZs have all been accounted for. Page, a sales rep at Capitol knew everything about the car and even though he couldn't help me with a pre-order, he kept me in the loop and even emailed me a photo of a white BRZ that is coming to the dealership for the weekend. That's what customer service should be.
It's extremely rare that I ever write a bad review but Puente Hills Subaru deserves it. I wouldn't buy a BRZ there if they had the last one in the state, or the country for that matter.
Ended up stopping by a couple other southern california dealerships the same day while I was in the area. All dealerships were friendly and helpful. I did eventually get my pre-order and guess what? - It didn't have a huge dealer markup on it.

Originally Posted by Subaru of Costa Mesa, Huntington (LeeLeeTee) (Post 226828)

I hate them. I pre-ordered my car in March. Got a call from them today saying the car was in the dealership. I go in to see that the car has been marked up 5000 above MSRP. Not paying more than MSRP, when they had specifically said MSRP when I pre-ordered.

Originally Posted by Hiley Subaru, Fort Worth (Longhorn248)

After getting a deposit form with "unknown" filled in for price, the attached scan is what was sent to me this morning.

If they're willing to outright lie and not try and remedy the situation I wonder how they treat their customers for other services.

Originally Posted by Mitchs_86 (Post 146195)

I'd report them to the BBB!!!

Originally Posted by Longhorn248 (Post 146200)

Nope, no deposit with them fortunately, but a 10% market is ridiculous.

Originally Posted by bestwheelbase (Post 146204)

Well it's a good thing you realized their antics before getting any further along in the process.