Beware! FT86speedfactory
 

Spent over 4k with them on parts for my new BRZ. Good speedy little shop.

Bought what I thought was a set of DBA5000 Series Rotors because the item title reads:
"DBA Front Drilled and Slotted 2pc Rotors" exact words.

Ok. 2 pieces of rotors. Sounds good!
When package came, I only got one. So I emailed them and asked them.

This is the reply:

We have listed that rotor description as best we can. Those rotors are 2 pieces, I don't know how else we would describe them. In the description we state they are sold individually and that you would need to order 2 for a set.

If that is an item you do not want, feel free to ship it back to us at:
JB Autosports
RMA15960
108 Jefferson Ave.
Des Moines, IA 50314


So I tried to help them out:

I can help you there: "2pc Single Rotor (no “S” because its singular)”

“S” makes it plural which means more than one.

As for the description, why would you leave the most important information all the way in the bottom below the wall of text? do you want to confuse customers? move it up there.

Honestly, "2pc rotors” looks like 2 pieces of rotors. You guys even added the “s”.

Their reply:

We will look into having the product updated and specified better. That's the best we can do. Our apologies.

After I asked them who is paying for shipping, their reply:

The shipping cost would be up to you if you want to send it back. We have the necessary information on the product page for that item.

If you are wanting a refund when you return the item, we would be willing to lower the return fee from 20% to 6% if that's the route you would want to take. Otherwise we can issue in store credit in full or switch them out with a pair of rotors you would want.

If we didn't mention the need to purchase two rotors for a set I would understand but we have it listed if you were to take the time and read the product page.

Are they offering you a refund without any kind of fees being incurred? I'd say that's pretty good resolution for a communication issue.

This goes back to shady ebay ads where they sell the box of a product and in the details it states it's just a box. You got to read the whole thing even if it's on the bottom of the page. That's for any vendor, on any site online. I could see how you made the mistake, so I don't truly put you at fault here. However the way you persecute them for the "s" of a tag they probably copied and pasted from their vendor, and yet let yourself slide for not reading the whole page.

Well I think it's just your frustrations with the situation bleeding through. Seems like they care enough to say sorry, we'll work on the website description, and send it back for a refund.

If there was a vendor forum, I wouldn't be surprised if they warned each other about selling anything to you.

I mean, they gave you the option to return it and they will amend the mistake. Do you want them to invite you for candlelight dinner also? Or you never make mistakes?

If you don't like the tone of the above in this post, well, that's kinda how you sound sir ;) No offence meant :)

This is a reputable vendor. And this post reflects negatively on them for doing nothing out of the ordinary. If you look at other rotors from them there is a drop down that front, rear, all four and has options. Their wheels also typically say "set of 4". Sometimes descriptions slip through. Especially when it comes to items such as "rotors" I would personally list this as rotors even as a single item. Items that are commonly ordered in multiple quantities typically just get typed in as a plural name. Most vendors use an import feature to import products from their distributor list and the distributor typically lists names in plurarlly.

The vendor offered to have you return so why are you bothering to post a bullshit thread like this up? I don't see in any way shape or form of you getting ripped off... I've had this happen to me many times when ordering from other vendors, and even Amazon and I look back and laugh when I realize I didn't consider if it was a single item or not.

They wanted to charge me a 6% restocking fee down from a 20%. I have to pay for return shipping.

The vendor response seems fairly decent to me in light of the confusion, and you have some reasonable options...the thread title seems a bit overzealous

Would it be even better if they ate the return shipping cost? Sure, but the issue here lies in a gray area without clear fault on either party to the transaction.

It would seem to me that this thread backfired. As someone stated, ft86speedfactory is a reputable vendor on this site and they have their following here. You are not going to get the response you wanted and would be better off either amending the title or facing the facts that as a company that has as little overhead cost as possible, they are trying to do what they can while maintaining business. If everyone that bought items without reading and doing their research asked for full refunds for a mistake on their end, all businesses would go belly up. Haven't you ever purchased something while drunk and received the item a few days later and asked "what the fuck is this?" Would you expect the company to refund without any fees and them having to pay for your mistake?

Not sure if its been modified but the product page makes its pretty damn obvious that the price is per rotor.

I would read "2pc rotors" as a separate hat and rotor.

I don't understand. The picture shows a 2 piece rotor and the ad says *Each DBA 5000 Series Rotor is Sold 'Per Rotor'. Order Quantity 2 for Each Complete Axle*.

Also, holy shit, $312 single rotor.

http://www.ft86speedfactory.com/dba-...otors-172.html

Reading the full description... My wife has to deal with upset customers like this all the time where they didn't take a moment to fully grasp what they are purchasing.

OP, sounds like they're willing to work with you and wave aspects of posted store policies... I'd say they're going above and beyond to try and help but not screw themselves too due to your mistake. Kudos to vendor for that as they could just write you off!

If you're spending $4k do research on your parts. This item is roughly $300 per rotor on every site what made you think this was a pair? If something's seems too good to be true it most likely is. You can also call and email them prior to making such a large purchase I'm sure they'd be happy to help. Them waving the restocking fee for you is awesome considering this still may become a partial if not complete loss to them seeing as they don't directly stock this part it shows "ships from factory" they are allowing you to return it to them with no fees and this item may sit on their shelf (lose value) and never sell or maybe they'll return it to the vendor/manf and get hit with a fee. Either way they've done they're part. After being in customer services for a huge online retailer for a while and being a supervisor there my favorite quote has become "This isn't Burger King you can't have it your way!" Live and learn.


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"2 piece rotors" is akin to "headers", but I do understand your confusion.

If you really do want the rotors, buy the matching 2nd rotor! While I would say that a 0% restocking fee could be used for extenuating circumstances, I do think they're being reasonable with you.

Just my $0.02.

2pc rotors are a thing op,

and they arent cheap

and usually always are sold as one

seems clear to me... price per rotor.

While I understand how it could be misinterpreted, reading the whole description clears any of that up.

Also as stated by another, rotors is kind of like how everyone uses the term headers.

2pc rotors is more of a description of the product than the actual description of whats being sold..

Think of it like "Hey did you see those new 2 piece rotors they are selling"

I don't see any reason to call these guys out over this.

You should have read the entire description before purchasing. It seems very clear that it was for one 2pc rotor.

Why would you expect them to literally pay for your mistake? That's exactly what they'd be doing if they did 0% restocking AND paid to ship it back.

I would change thread title to beware, ft86speedfactory... has too many good parts accompanied by friendly customer service, and wants to take all my money! :tweetz:

Just a guess but I would bet that IF you had said:

"Ok sorry for the confusion but can I get the second (of TWO) rotors sent to me with free shipping"

OR

"IF I send the one rotor back on my dime & order the SET that I really want right now, can you waive the restocking fee"

that they might have done either one of those.
But now that you have bashed them online I am pretty sure that you are SOL now.
AND I am quite sure you can kiss your offer of lowereing the restocking fee to 6% goodbye....

My only complaint is their shipping cost is really high and so are there prices compared to a lot of reputable vendors out there for the same products. Some of the products are similarly priced and aren't very discounted across many places. Their customer service is spectacular though. Some people put a lot of value into that and don't mind paying the extra dollar. On the flip side, their part selection is pretty giant.

Correct. We have had this note on this page since we started. And it's not even that much text to read before you spend $300. :iono:



@Venz1028 I feel like we did everything right here. Offered a refund minus 6% which covers the shipping cost. Even offered a full store credit if you returned the rotor.

If our prices are out of line with another reputable place that has a building and warehouse we will definitely match. :) Let us know in the future we can always use a nudge to check into possible price adjustments.

Good to know! Thanks!

^^^ This is an awesome statement. People don't realize a lot of the cheap prices are from some guy living in a small appartment that are simply drop shipping items for pennies of profit to make just enough for a solo persons living. Eventually these guys fade out and are replaced by another. This is not the same as a reputable vendor with a store front that has invested in attempting to build a business to stick around. They have spent time and money to try and build something sustainable vs some cash on the side. It's easy to just skip a vendor and go for the cheapest possible but then your lacking the support of a real company with a real location that actually answers the phone during regular business hours every time even after your order. Compare this to some guys that when you call with a problem with your order and they just start to be "busy" all of a sudden...

I do not condone this thread in any possible way, FT86speedfactory is a great vendor.
however most everyone says the S is automatic but yet even in the responses that were offered you only write rotor....
Ft86factory why not just edit the description to say 2-piece ROTOR.



The headers argument is invalid. Do people say headers? sure, but the proper term when speaking about one item is a header.

I was looking at the same rotors. And I fully understood that it was price for each. Ft86 is a good company they get my stuff to me very quick and with no issue. I consider them my go to part store.

They essentially did offer the second option by giving him the full amount in store credit.

Dropping that much on parts you should be more careful. 2 piece rotors is common vernacular just like "headers" and is understood as a separate disc and hat. They could have helped you out a bit more by eating the whole fee but returning items sucks to deal with so I don't exactly blame them for asking for 6% to cover their shipping cost. Besides, if you returned it for your money back you were obviously going somewhere else to buy instead of taking store credit with them so why should they lose out on shipping costs.

Take this as a lesson learned and move on.

From my experience with them.They try to work with the costumer if there was a mistake or miss communication.I ordered from them twice.Their a good, reliable company.Their intentions is to serve our plat form. and to keep returning customers.I still see my self opening there website, and ordering from them again. The best way i found is to email them before you order. to make sure the product is in stock , and the quantity is right.

I think that this part of their company grew fast. and its time for them to employ more people (or someone there is not doing there job properly:paddle:).

A side note to FT86speedfactory. Please synchronize your inventory with your website (update the "in stock" or "ship from factory"). and please someone answer the phone.

The lesson of the story is that DBA 2 piece 5000 rotors are way overpriced and not worth the money. Stick with the DBA 1 piece 3000 rotors and buy them from FT86Speedfactory, haha.

Nels to be fair, these guys have, historically, rarely answered the phone- they've even included this sentiment in their message saying something to the effect that they're working through the backlog of issues/tickets and will respond as soon as possible.

I believe now they have hired some new staff and hopefully will continue to grow!

HOWEVER,

I haven't found many vendors that are as accomodating and overarchingly well performing, well stocked as FT86/JBauto/Subispeed.

I've spent a few thousand with them and will continue to do so based on a few key happenings:

- they took back an OLM fog kit with a reduced restocking fee because a plug wasn't playing nice

- when I got rear-ended and had to cancel a $500 order before it shipped a few months ago, they expressed their concerns for my vehicle, wished me and my baby a speedy recovery, and waived the restocking fee completely.

Both times were extenuating circumstances and both times I feel they went above and beyond to anaylze the situation and present a reasonable set of options for me. That speaks volumes about a vendor :)

May or may not be the right place to post this, but I ordered a part from FT86speedfactory without fully reading the description, admitted my error and they were more than accomodating even though it was my screwup. A+ would buy again

bought from speed factory a # of times and had to return an item once (my choice, wasn't as plug and play as I would have liked). Each time I'm handled well with parts showing up fairly quickly.

Thanks for all you do FTspeedfactory!

I had to add my .02 here. There are countless emails from me and FT86SF regarding parts. I ask as many questions possible and I am still quiet surprised at how fast, knowledgeable, and straight forward their answers are. I have to admit, some of my questions are asinine but they still take their time to answer my emails. Simply put, I check FT86SF's 'New Product' page at least once a week. I wouldn't hesitate to purchase from them, although my wallet has suffered as a by-product.

Orders headers. only gets one header. *claps*