Scion Canada Facebook
 

so I went and posted on Scion Canadas FB page, I highly doubt they will even respond but I somewhat called them out for not notifying there dealers of what is going down, seems none of the dealers in North America know what is what, there all guessing and shooting dates to retain the sale. This is the problem with private owned dealerships, if it was run by Toyota, Toyota would actually give a shit about how there image is.

so hopefully my post on there FB page will result in Scion realizing how poor the customer experience is becoming with there customers getting the run around,and with there dealerships having no solid information. Its terrible communication within there organization.

but again, I HIGHLY doubt there will even be a reply as the guy that runs the Scion Canada FB page will look at it, either delete it or carry on as if he didnt see it.

I WANT MY CAR!!!!... or a date lol so if you agree go like the posting to cause come attention

I feel for you. While I wouldn't treat all sales rep with prejudice, I would walk in with extreme caution and take their information with a grain of salt.

First of all, it's not right when the customer has more product knowledge than the sales rep do. I don't expect them to be mechanics, but I'd much rather have a mechanic sell me the product than some guy who's reading off a spec sheet. I have no use for information I've already found from my own research.

It doesn't make sense when I wanted to order a car, but due to the incompetence and vague information provided by the dealership/sales rep, I have to do my own research on the shipment and ETA. If I'm doing all the dirty work, what am I paying the middle-man for?

I don't mind sales tactics being used on me, but mediocrity in service and incompetence makes me want to strangle someone.

I was wrong, they have responded, Ive emailed them and awaiting reply.

I actually seen your post while back, agree with every word, lets see what comes next.

I hope they will give good feedback!!

Thank you bu-tang for that idea, I'm in the same situation, got my vin 11 days ago and nobody can tell me when I will got my car was suppose to be yesterday!!! Now somewhere next week. So I e-mail scion yesterday complaining about that and they reply me saying that they are locating my car and will let me know shortly about Wath appen next..., that was yesterday around 3pm..... Still waiting for a respond

For every body in the same situation put some pressure on then at info@scionnation.ca
Customer service is very important for a big company, we are the customer so don't be shy

good thing is you got a VIN already so they can locate the vehicle, but with most of us we dont even have a VIN yet. And the worst thing is my car got stolen, the insurance call it total lost. Now I am stuck with borrowing my GF's or family members car to go to work. which is a big hassel for me.

I just sent this to them as well. I'd really like to flood them with this sentiment, since they've already heard from me on Facebook but never replied I am trying to step up my game. I think it would be wrong to start calling them out on my professional twitter handle (it has 30,000+ followers) but I see nothing wrong with naming names and trash talking them on this forum where I am relatively anonymous.

To Whom it May Concern:

My name is ANTiSOViET, I come from a family of loyal Toyota owners. In the last 10 years my family has owned 3 Toyota (an FJ, a Matrix and a Camry) all three cars have been excellent purchases. The dealership sthat was have used has been friendly and helpful, really we've had nothing but positive experience. That is until recently. I have never owned a Toyota, but I was lured to the the Scion FR-S. In early January I started making inquiries into the availability, price etc. My excitement grew as I made a deposit and was promised that my car would arrive someday. As demo models shipped and test drives were had, and I encountered my first minor issue. I believed I had struck an agreement with my dealership (Country Hills Toyota/Scion) and my salesperson (Jeff Huynh) that was going to be subject to a test drive and financing approval. Neither of these stipulations that I requested included on my contract were present when I got to finally drive the car on a test drive and Jeff brought me my paperwork to sign off on. Surely a minor oversight, unless I hadn't liked the car or hadn't been approved for financing and wanted my deposit back. I am a student, the amount of money that I had put down as a deposit on the car is a substantial sum of money, if I had lost it to ignorance I would have been extremely disappointed. The troubles continued as time progressed. During that above visit to Country Hills I was told that the car that I was looking for would be available on May 22, 2012, a short 8 days away. I barely slept with excitement. I signed up for forums on the internet, I made myself as informed as possible about every aspect of my new baby. But then 9 days passed and I had not heard anything. I quickly phoned Jeff and was told that it would only be a few more days. "It should be in Calgary any time now, no later than the 29," was his exact reply. Disappointed, but not shocked I continued waiting. And I waited through an issue with the owner's manuals, a rail strike and now...now I don't even know what I am waiting through. I commiserate with my follow forum-ites that still post (some of them don't post as often anymore, I am assuming they've got their cars and are driving through the countryside with enormous grins on their faces as the whip through twisting roads at completely reasonable, law-abiding speeds) but we don't even know what we're waiting for. I have never received a VIN number, I was never told about manuals, or rail strikes or whatever other logistical fiasco is keeping me from my beloved car. All of this information has come from sources other than my dealership, other than my sales person. I phone and get given the "one more week" run around too many times. I am pleading with you info@scionnation.ca email account, I just want to know some real information about my car. I can cast aside the disappointments of the past. I can forgive the potential loss of money that never was. I can even forgive that everyday on my way to work I have to walk past a 2013 pearl white MT6 Scion FR-S (yep every day for a week, like icicles in my veins when I see it) that belongs to a man that ordered his FR-S weeks after I did.

Help me info@scionnation.ca , I am starting to lose all hope that my Scion even exists.

ANTiSOViET

Also, not to make my somewhat sad sack of a story anymore pathetic, but I would really appreciate if the dealership wouldn't send me information about how to save money buying a car from them. Especially seeing as how they've failed to sell me one car yet. I am paying full MSRP for this car, no add-ons, no throw-ins, and then they send me a flyer once a week about how other people are getting their cars sooner and getting money off and free gifts and I am assuming copious high-fives from their friends, neighbours and acquaintances for the purchase of their excellent Toyota product. It all seems like the universe is conspiring to make this the most painful car-buying process in history.

My wife and I are in a similar situation to anitsoviet. Our dealer has been wonderful thus far, but we placed the first order at the first dealership to get their order in for the FR-S. Flash forward a month and a half and friends of our who ordered just over a week ago already have their cars and we don't even have an ETA. Whiskey Tango Foxtrot Scion?

Bu-Tang, have you receive any feedback from Scion canada yet?

I too am in the extact same position, same dealer as well, still awaiting a response from Scion canada.

Worst... Product roll-out... Ever...

I worked in a dealer(not Toyota) as a sales before, I have never had this situation to any of my customer. Will always have a correct status for a customer the next day. production, sea, port, rail, etc.

I sent the following email to info@scionnation.ca

To whom it may concern,

I purchased an FR-S from my local Scion dealership (Oakville) in early May. I received excellent service at the dealer, and was told that my car would likely be in before June. After waiting until this time, I was then given my VIN number and told that the car was at the port in Vancouver, and that it would be about 2 weeks. Flash forward these 2 weeks, and I email my dealer very excited about getting my car. I am then told that the car is STILL at the port and will be approximately another 2-3 weeks. This is very poor customer service from Scion corporate. The dealer is put in a poor position because of their lack of information and constant passing on of bad news, and me (the customer) and left waiting for my vehicle, and not being able to plan anything around the purchase (tinting, insurance, previous vehicle) because of a lack of a firm date.

I know as a corporation customer feedback should be very important, and I wanted to give the feedback that while my dealer experience has been great, my experience with the brand Scion has left me highly dissatisfied.

Regards,
Matthew Maingot

Update:

Scion sent me back an email earlier this afternoon (before the big Stamps win!) with this stapled to the bottom

This email (including any attachments) is confidential and may be subject to solicitor-client privilege. If you are not the intended recipient, you are hereby notified that any use, distribution or copying of this email is prohibited. If you have received this email in error, please immediately notify me and permanently delete this email. Opinions expressed in this email are those of the sender and not of Toyota

so I'll instead restate everything they said in simpler terms.

Thanks for being entertaining. Your sorrow feeds our evil Toyota hatchlings and soon a new brood will be birthed. We are going to blame the dealer and then pass you off to them and hope that through our cordial business letter that you won't realize that we haven't given you any information, and that we are passing you straight back to the people that didn't have any information in the first place so you had to pursue us.

Kindest regards,

The people with all your money

Scion: We convert the 9-5 job you hate into unadulterated frustration



Also, the dealership hasn't been in contact at all...I guess it's because they don't know anything. I guess no news is better than lies?

You said it brother.

scion doesn't have your money

the dealership has your money, and only 500 dollars of it

and when you do purchase the car, Scion will have a fraction of you pay to the dealership.

Maybe, but they would have MORE fractions if they would ship the darn cars! :D

the cars are already shipped, whatever the reason for the delay i'm absolutely certain that Scion is not just sitting there dwindling their thumbs, they have absolutely nothing to gain from this.

agreed, neither do any of the dealers. I did this more to get answers than anything. they have made contact, once its all figured out ill let you guys know

My friend told me he just drove by Hansen's https://maps.google.ca/maps?q=ogden+...berta&t=h&z=16 and figures he saw a long line of fr-s/brz still wrapped. I might go by later and see if it's true.

Took a trip down to the ol' rail yard just in time to see them trucking out another WRB BRZ. Congrats to another new owner!!

Aww man... just drove my friends Evo X... And I really liked it :\

Scion better deliver our cars soon or else I'm just going to save for another year and grabbed a Used X or STI... SRS

Be funny if they responded by saying "It's received, not recieved." Scion Trolls!

whoa, I hope that's mine!


I went down there in the afternoon but I must've been too late as I couldn't see either car anywhere on the lot.

They want us to send email so it won't ruin their Facebook page, all they want is keep us waiting news from the dealer. Post on their FB directly instead of email will make a bigger impact.

Facebook is not the place to determine individual ETA's. Hence the request to send selling dealer and configuration information (trans/colour) to info@scionnation.ca. Scion will then work with the selling dealer to determine an accurate ETA where a VIN is available. The selling dealer will then follow up with their FR-S customer.

Stempy is right (also he's got a pretty good connection to Scion), it's not the place to determine ETAs. But Stempy Facebook is the only place any of us have gotten anything more than "it'll be here in a week." I realize that you guys are trying to get them out as fast as possible to owners, but I think that we've got every right to mark up Scion and our dealers public profiles on this one. I think that you guys shouldn't look squeaky clean when this is all said and done. Particularly the dealerships. If they don't have the information the correct response is "we don't have the information" not "whatever lie I feel like giving you to get you off my case at this particular moment". It's unfortunate that we are at this point with Scion, but its not like you guys didn't have the chance to make this one right. It was Scion Corporate that called the date as "June 4th", that's not the dealership's fault that you guys didn't have the supply chain logistics figured out. If you want to put the lack of cars getting to their destination on the CP strike that's equally bogus, you guys could have at any point in the last two weeks said "Listen, we're really sorry, some unforeseen stuff has come up. In the mean time lets all chill and we'll get your cars to you as soon as we can." Instead it seems like you guys chose to tell the dealers nothing, and then have made the attempt to try and deal with each case as if there isn't a whole population of other FR-Sers out there that are equally frustrated. Why not a public apology? Why not try and treat us like the complaints that we're making is something more than a bunch of impatient fanboys? If Scion wants to make it right put a message up on your Facebook page that gives everyone some answers and the apology that we deserve for the general lack of communication. I don't think any of us are being unreasonable, do you, does Scion?

I just happen to catch that one as the car hauler was pulling out...hence the chase shot. The trucker must have thought I was nuts...maybe he's right.

Regardless I hope it's yours as well!

ANTiSOViET is right on this Stempy, all we want is some news, for example the next shipment of cars are coming in on certain date, and we will do our best to ship the cars to buyer who already placed a deposite before June instead of giving the vehicle to a new buyer that place deposite just a week ago.

it's 2012 people, learn to resize your freaking photos

Well this is it. This is the week.

I can feel it.

I think it was mine! Just talked to the dealer and mine's in :thumbup:
I appreciate the crazy chase to get a picture of it!

So Scion Canada did have an affect. but still Mid July was my closet delievery date for a White 6MT.

with that being said, since last week I had already begun speaking with a different dealership in calgary and it brings me pleasure to say The boys @ Stampede Toyota are on top fo there game and im now expecting deleivery of my car early next week, if im lucky it will be end of this week. I will make a new posting in regards to Stampede Toyota in calgary when I have more time,

As for Scion Canada, all tho not what I wanted to hear, the second they got involved I did get answers and from what my old dealer told me they took is very seriously is doing there best to make things better for me. So to those of you that have an unknow status I would email them and ask them to give you an ETA.

When you contacted Scion Canada, did you have a VIN already?
I put in my order on June 5th but my dealer does not know when it will come in nor do they have a VIN available for me.
I ordered an Asphalt 6MT. The ones that my dealer are getting have all been AT models. Haven't seen a MT model yet

My dealer/sales person spent at least 50% of the call he "had to make" that "he didn't know about until this morning" blaming Scion Canada. Way to be a good person. I know you don't have the answers and are frustrated that I went over your head and mentioned you in person negatively on the internet...but maybe you shouldn't have been such as putz and asked the same questions everyone was asking you to someone that might be able to find an answer.

Also, for those of us in Calgary that were expecting in the last two weeks I do have some news. Scion had to reroute using CN during the strike, and they are currently having the cars taken by train to Edmonton, and now they are shipping them to Calgary via truck (Red Deer guys, this means that you might be getting them the same route). I was told that my car should be in Calgary sometime Wednesday (the status is "Truck Transfer" right now) so delivery and PDI I am hoping by the weekend.

Out of all of this I know I am still falling for the slick line from Scion Canada, I really want to believe I've only got a few days until my car gets here. I still maintain that this is an incredibly shitty way to treat your customers (Scion and Country Hills, you are both to blame) and I don't think I'll forget the disappointment my dealership experience has been (good fucking luck getting to do service) I will probably forgive some of the torment once I am bombing around in something other than a 92 Volvo 240 (it's RWD...that makes it a sports car right?)

So Scion actually help you guys to locate a vehicle when you guys don't have a vin?

isnt the 240 like equivalent to 4000lbs back in the day or something ridiculous like that?