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-   Scion FR-S / Toyota 86 GT86 General Forum (https://www.ft86club.com/forums/forumdisplay.php?f=2)
-   -   Why I don't take my car to the dealer :( (https://www.ft86club.com/forums/showthread.php?t=86886)

Jtbirchfield 04-17-2015 07:35 PM
Why I don't take my car to the dealer :(
 
1 Attachment(s)
My Scion FRS receieved her first oil change and the dealer decided to give me a nice gift.

Choco 04-17-2015 07:48 PM
Are they gonna fix that? :(

asdf 04-17-2015 07:49 PM
What am I looking at? Looks...kind of like... a dent somewhere?

Turbo95eg6 04-17-2015 07:50 PM
Too small to tell what it is. Please make the image larger.

Tromatic 04-17-2015 07:51 PM
A red blood cell?

venturaII 04-17-2015 07:52 PM
From the paint, I'm guessing a nice dent in the rocker panel?

Zhangy 04-17-2015 07:59 PM
just a smudge, I took it there for a complimentary first service they gave me swirl marks but very clean ones

vividracing 04-17-2015 08:00 PM
Typical dealer, does a "if you don't see it, no problem!" job to you.

I wish you luck! Generally a dealer would be willing to make it right, and if they don't they will if you threaten a Yelp review or contact the auto manufacturer. Dealers might not show it but reputation means a lot to them.

-RyanG

Jtbirchfield 04-17-2015 08:10 PM
1 Attachment(s)
It's where they lifted the car and failed to lift it properly so now I have a big ass dent in my rocker panel. Sorry for the horrible picture, it's the biggest it would let me upload but the service advisor took pictures and said they would show them to the service manager on Monday when he is in and will contact me. The service was performed in February and its been too cold to go out and clean the car and now that I have I notice a nice dent there.

Zhangy 04-17-2015 09:28 PM
Quote:
Originally Posted by Jtbirchfield (Post 2217033)
It's where they lifted the car and failed to lift it properly so now I have a big ass dent in my rocker panel. Sorry for the horrible picture, it's the biggest it would let me upload but the service advisor took pictures and said they would show them to the service manager on Monday when he is in and will contact me. The service was performed in February and its been too cold to go out and clean the car and now that I have I notice a nice dent there. By the way, the dealer is Tansky Scion Toyota on Sawmill road in Columbus Ohio - if anyone was wondering.
Ask them to buy you side skirts to cover it up

Tcoat 04-17-2015 09:33 PM
Quote:
Originally Posted by Zhangy (Post 2217123)
Ask them to buy you side skirts to cover it up
Good idea! Now I want them to dent mine and maybe scuff up the front a bit more. I could save a few bucks.

Zhangy 04-17-2015 09:37 PM
Quote:
Originally Posted by Tcoat (Post 2217136)
Good idea! Now I want them to dent mine and maybe scuff up the front a bit more. I could save a few bucks.
R you trolling or for real... >.<

Tcoat 04-17-2015 09:43 PM
Quote:
Originally Posted by Zhangy (Post 2217144)
R you trolling or for real... >.<
For real! But joking.
I would not really want my car damaged just to get the stuff. Now... if they did damage it like that though (small dent no paint removed) I think I would do exactly like you said and ask for a set of skirts to cover it. Worst they could do is say no and who knows they may be embarrassed enough to go for it.

Zhangy 04-17-2015 09:45 PM
Quote:
Originally Posted by Tcoat (Post 2217153)
For real! But joking.
I would not really want my car damaged just to get the stuff. Now... if they did damage it like that though (small dent no paint removed) I think I would do exactly like you said and ask for a set of skirts to cover it. Worst they could do is say no and who knows they may be embarrassed enough to go for it.
Everything for dealers can be acquired very cheaply... Ya go for it

continuecrushing 04-17-2015 09:48 PM
February? Dealer wont do anything.

They hardly wanna do anything if it happens that day, let alone after it leaves their lot

Tcoat 04-17-2015 09:55 PM
Quote:
Originally Posted by Shutter (Post 2217159)
February? Dealer wont do anything.

They hardly wanna do anything if it happens that day, let alone after it leaves their lot
I didn't notice the February part. How would you or they even know it was done by them? A pile of things could have happened between then and now. If you don't point something like that out right away they won't do squat! I know if I was a dealer I would very politely but firmly tell you to go pound salt after this period of time.

stevesnj 04-17-2015 10:31 PM
Dealer shops have liability insurance so if pics were taken by the manager then the liability is on them. The fact he took a picture is undeniable proof. I'd do something right away.

dirtymax 04-17-2015 10:51 PM
ouch. Is it visible from the outside or just under the car?

Tcoat 04-17-2015 10:56 PM
Quote:
Originally Posted by stevesnj (Post 2217216)
Dealer shops have liability insurance so if pics were taken by the manager then the liability is on them. The fact he took a picture is undeniable proof. I'd do something right away.
The fact he took a picture proves nothing. Pictures can be used against a claim as well as in favour of it. Besides a picture of damage taken in April that you claim was caused in February is meaningless regardless who takes it.

dnieves 04-18-2015 12:43 AM
Quote:
Originally Posted by venturaII (Post 2217002)
From the paint, I'm guessing a nice dent in the rocker panel?


Thanks for the clarity I thought it was a close up of a strawberry or something.

Jtbirchfield 04-18-2015 01:19 AM
Yes the damage is visible from above because the it extends the side rocker out. I have paintless dent repair coverage through them so they'll be fixing it regardless.

Tcoat 04-18-2015 01:32 AM
Quote:
Originally Posted by Jtbirchfield (Post 2217399)
Yes the damage is visible from above because the it extends the side rocker out. I have paintless dent repair coverage through them so they'll be fixing it regardless.
Several people have tried to get rocker damage fixed through PDR but not one (that I have seen) has been able to find somebody that can actually do it. Something to do with the angles and no access from behind (I am in no way a PDR expert).

Jtbirchfield 04-18-2015 01:40 PM
So what your saying is the PDR package through Toyota is worthless?

Tcoat 04-18-2015 02:37 PM
Quote:
Originally Posted by Jtbirchfield (Post 2217731)
So what your saying is the PDR package through Toyota is worthless?
Not at all! In fact with all my little dings I wish I had gone for it. What it is no good for (again the qualifier of to the best of my knowledge) is rocker panel damage.

lead82 04-23-2015 03:32 PM
I want to know how this is resolved. I personally know a couple techs there along with the service manager (he used to be my boss lol).

Jtbirchfield 05-06-2015 12:06 PM
Finally had to contact Scion HQ before they would do anything, so after battling with Scion and the dealer they are finally going to fix it.


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