Toms Tail light owners
 

Hello all, I'm currently having an issue getting a warranty replacement since I've been told that it's a minor issue and it was caused by metal plate coupler after being moulded.

They call it a manufacturing scar.

I'm located in Australia and just wondering if any owners around the globe came across similar scar.

Thank you

I'd be calling them every single day until they sent new ones.

Sketchy company if they refuse to replace that obvious defect.

Well, I guess I won't be buying anything from them now. That's just ridiculous.

you should edit out your name and address thats on your first picture. for safety reasons of course

I just private messaged him. Hopefully he notices before it's too late.

Thanks for pointing that out... OMG

What are we looking for

Which company did you order these lights from?

Can you see it with the trunk closed?

I would consider that a defect and would keep fighting with them. A "manufacturing scar" is still a defect.

Or, you can make it the vendor's problem. Have you contacted the vendor to discuss getting a replacement from them? If you paid with a credit card, you can always dispute the charge for defective merchandise. If you paid with PayPal, you can open a dispute with them.

Shit just checked mine, have the same issue....
http://i15.photobucket.com/albums/a3...222_111824.jpg

Got them from FTeightysix ill contact them ASAP and put the stock lights back in so my car doesnt burn to the ground :|

I have that as well on my left tail, albiet much smaller. I noticed it day one, mine's not really an issue to me, but I understand the frustration. :/

Hope it all works out for you.

If its hot enough to melt hard plastic, its hot enough to catch fire... I wouldn't call that a non-issue.

It seems like the issue is caused during the manufacturing process, not from the heat of the light.


I really hope this "scar" isn't the norm on the TOMS taillights. They're on my list to go.

Please explain what's melting it? As I stated, I noticed mine on DAY ONE, and it hasn't gotten any worse. Thus indicating it's a manufacturing defect. LOL, try reading once in a while.

I've had my set for a year, just checked and did not see any sort of damage/defect.

FWIW they are the TM-81500-TZN60-US model. Not sure if there is a correlation between the different models available, but figured I would throw it out there.

No, this melting was NOT there when I got the lights in July:

http://i15.photobucket.com/albums/a3...RZ/Toms1_1.jpg

That melting you are seeing is over an inch in size on mine. That takes A LOT of heat to do.

I would put a a good quality vinyl wrap if you end up having to keep these. I did a carbon fiber look 3M 1080 application over just the top of the light. Should eliminate the light bleeding through there. I did it to calm down the chrome look on the stock light.

The option that was given to me was to keep the lights since its not noticeable or partial refund.
I took the first option and i thought about covering it with a vinyl.
The lights was returned to me but unfortunate that the other light was damage on transit.
I guess I'll be getting a new set after all.
But it shits me that they wont replace it if it's a manufacturer defect.

WHAT!?

The light is melting, thats not normal or acceptable. DON'T KEEP THEM ON THE CAR!

This is a fire risk, not just something to cover up with a vinyl wrap! :mad0260:

Well, dammit. I just went and looked at mine again, and the gap IS there on both sides. I missed it earlier because it's so small that it's nearly impossible to see until you turn the lights on. So maybe this is a common manufacturing issue.

Mine is small enough that I think I can choose not to worry about it.

To think I was about to buy some TOMS lights. This just made me decide to go with Valentis now.

I noticed this on mine as well a few months ago and contacted fteightsix about it.

http://i.imgur.com/MpRyzsH.jpg

for warranty problems I was told to contact Albert by email at albert@buddyclub.us. He sent me a replacement for my tail light but the fitment of it was HORRIBLE so I ended up removing it. It's still sitting in my closet. I won't be buying these again...

Just checked mine. They didn't have this issue luckily.
mine are the all red ones

Hello as one of the larger Toms sellers in the states I would like to ad some honest feedback.

I will admit we have seen this a few times - nothing to be alarmed about I would say out of 200 units it is seen on maybe 1 every so often. agian it has been very very minor.

Im wondering if you bought these stateside or in AUS. In the USA we are not "supposed" to ship Toms outside the US. TOMS lights are manufactured by Depo a high quality OE supplier and MFG - Most everyone already knows this They also Manufacture 2-3 other taillight that are in our market for FRS.

The US warranty procedure for TOMS and Buddy Club is...

-Call AAI Motorsports and talk to Albert - They would like to deal with all warranties in house and can assist anyone that purchases these from an authorized direct dealer of the Toms products. We are one of a handful of authorized dealers. If any of our customers have problems and are within the warranty from them you will simply need to call or email them and have a proof of purchase and they will get you handled (we never had anyone call back with an issue after they know how to get it handled) - We always advise any of our customers if they run into a roadblock or feel they are not getting the customer service they expect to please call us back so we can assist if needed.

Now if you purchased your product in another country they might have a different procedure.

This is why it is important to not buy from sources that are not authorized direct dealers -

Thanks

Haven't noticed this on my clear Tom's - hope OP gets everything sorted out.

I recall seeing a picture of some guys' Buddy Club tails having similar problem, except it looked a little worse actually. Must be a production issue at Depo...

JDM all-red TOM's owner here chiming in to say quality and fitment are 100%.. perhaps this is only a clear issue?

What OEM tail lights are supplied by Depo? I was not aware of any auto manufacturer that used them for original equipment.

An auto body guy I know said they order Depo knock-offs for the cars they repair and frequently have to send them back for quality issues. The insurance companies are willing to accept them as "OE equivalent," but they're not.

The Altezza/IS200/IS300 platform had factory tail lights supplied by DEPO. Just the first one off the top of my head.

So far it does look that way.

Jdm all red version here. No issues.

USDM Reds (non-DOT version) here - no issue.

Sent from my Nexus 5 using Tapatalk

How do you have USDM non DOT ones ? Black market?

They were the ones that came out before they had DOT. Most likely JDMs that were wired for USDM but they were advertised as warrantied and sold by an authorized Tom's USA dealer.

http://www.ft86club.com/forums/showthread.php?p=1017833

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Is the manufacturer aware of these issues? If and when you replace these under warranty, does the customer just get another set that has the potential to produce the same results or will they get a set from a new batch with known issues already addressed?

Anyone with clear Toms and this issue, can you confirm your model number please...
Mine are the 81500-TZN63 - JDM Clear E Mark Certified

Hi there, Tom's are being sold by a number of sellers in Australia. They are all manufactured in Taiwan and marked as DEPO.

I am yet to figure out if the so called 'manufacturer scar' is true and should be flagged by DEPO as a defect or is it melting plastic which could make it a hazard.

It wasn't melted when I recieved mine If that helps you make sense of it.

Wouldn't want anybody to neglect a fire issue. But it appears to be a manufacturer defect and I was only recommending the vinyl as a correction for the issue visually. I want to by these TOM's for my other FR-S as I have a set of TOM's JDM Reds on a Whiteout. Best of luck resolving this OP.

I'm having a horrible time so far dealing with having mine replaced...

Its been a week and a half and its just a back and forth with "Albert" about this whole thing, very frustrating so far.