SMH at some car sales people
 

So I stopped at a local dealership to see the 2015 brz. I wanted to see the sharkfin in person. This one just so happen to also be the blue series.
Well the moment I enter I get greeted by the lady and I immediately tell her "hello, I don't want to waste anyone's time I am just here to look at something. I already have a brz so I'm not interested" she goes oh ok and then calls for one of the salesmen. I said again no I'm not interested and they keep going ahead and telling me "this is the top of the line blue series" I stop her and say. I know exactly what it is. Then the guy asks me what year is mine and where I got it. Again I had to repeat my self.
I asked the salesman. Are you waiting on the STI lip kit be installed. He looks at me like I'm crazy and says, no this is the way it comes. I said, no it should have the lip kit. He then starts to walk away and says well that's the way it comes. Then I go over to look at the window sticker and clear as day it has listed. STI front, side, and rear under spoiler. Before I leave I said "you may want to make sure you put them on cause it's listed right here on the sticker, have a good night"
I left there disliking that dealership even less then I already did. I just can't help but shake my head and think about how little all the sales people I have come across know about the cars they try to push on you.


Sent from my iPhone using Tapatalk

Salesmen annoy me. The dealership I purchased my car from was great, but I also told them exactly what I wanted and how much I wanted for my trade in

Sent from my HTC One_M8 using Tapatalk

A friend of mine is in car sales.


When I met him he worked for Nissan. A few months later he was working at Toyota. Now he works at Ford.


My wife recently bought a '14 Mustang V6 from him. While shopping, he couldn't even tell us what models we were looking at without popping the hood or reading the sticker.


My point is a lot of these salesman hop from dealership to dealership without ever really learning their product.

I see two problems here...

1) you already know more than the average salesperson. If you're not there to buy, why bother correcting them? Coming across as a "know it all" person isn't going to help anyone.

2) Who cares? I can't tell you how many "salesperson" know so little about their product. The actual, productive, good salesperson doesn't sell you a product or a good. They sell you a service that aligns with wants and needs. I see it all day in the tech industry. No one knows their products, they all know talking points. Only the enthusiast knows the product.

That's why some dealers cater well to enthusiasts, because they give them only what they want: price.

-alex

I just can't stand the pressure they put on you to come take a look at this or how they get you to buy it. I could care less about the knowledge the salesmen have because I normally do the research on my own. Although if they know a thing or two it's a plus

if ur selling something u should know abt it. theres basic information u should know. were not asking for too much.

Actually I may have helped someone. Hopefully now the car will get the lip kit it supposed to have in the first place. And someone else who may not knowing exactly what the blue series is supposed to have. Won't have to pay for something they aren't getting. I said it not to be a know it all. But to bring to his attention something was missing. Cause I have the benefit of having a unhealthy obsession with these cars. Lol

Also a salesmen is selling a product, a service and themselves. No different then say going to shop for suspension. Would you expect that person to know the differences between the coilovers? The functions and capabilities? Even their opinion on what would work best for you. Now wouldn't you hope he knows a set of coilovers are suppose to come with camber plates? I know I would.

The only thing I got from this thread was "I know better than someone else". C'mon.

I can think of a couple of good reasons.

For one, it's a potential rip-off waiting to happen. If the salesman didn't know the car was supposed to have those parts, he risked selling someone an incomplete car. The salesman ought to want that information so that he doesn't look like a complete tool in front of someone there ready to buy. If he does, Sanka86 just helped him out by letting him know there's a problem that needs to be corrected. Because hey, sometimes mistakes get made.

If the salesman doesn't want that information, that brings up the other good reason to correct him: to see how he reacts, so that you can store that information away for when you're in the market for another car later. If I saw a car on the showroom floor missing parts that were on the sticker, and the salesman reacted the way Sanka86 described, that dealership wouldn't be high up on my list when the next time I went car shopping. And if I did go car shopping there just for price, I would at least be warned that this dealership might be a low on integrity.

Successful car salesmen cultivate repeat customers, and enthusiasts can be some of the best repeat customers a dealership can get. That salesman might have lost future sales by being a tool.

My point isn't clear... let me restate.

Anyone can do any job. Whether they can excel in it or not is up to their background, ability to apply previous knowledge to current job requirements, and adapt to changing work and customer environments.

It's a blanket statement, I know... but my point is, if a salesperson wants to excel or do better at their job, it's their duty to learn about the product more.

You can help them all you want, but they have to walk through the door being opened for them.

Some people just want to sell cars and make money, they don't care about how they make the sale, they just want to make it. Those are the same as the workers that don't care about the job, they just want the paycheck.

Others genuinely care about their job and what they do. They go out of their way to make sure customers are taken care of, or that the job is done right 100% of the time. Those people don't just want the paycheck, they want a meaningful work experience.

In the grand scheme of things, don't sweat about these things too much unless you're shopping for a car. Who knows, maybe the guy was just being an ass because you brushed off the receptionist and he has the last laugh.

-alex

P.S. KW V3s don't come with camber plates.

Lol true but your ohlins do.

I am lucky I guess. I have a very good dealership, three of the employees including the owner have FRS's they have built up and track. The owners car is even fully caged and turbo-ed.

its not the salesmans job to know everything about every car(now when i sold toyotas, i knew a LOT about them, but thats me, i'm a nut) the salesmans job is to find you a car that

1 you like
2 fits your needs
3 you can afford

most car salesman dont live by any of these rules sadly, they just want the check. and also one of the main reasons why i got out of selling cars, too many people just out for a check

its not really the salesmans job to make sure all the parts are there, its the service department that PDI's the car when it comes off the truck, but by pointing it out he should have talked to service and asked where the parts are, if he was a good salesman....which i'm betting on no

And this is why, had this experience happened to me, this dealership would be far down on my list when buying my next car. What this story tells me is that the service department is either sloppy or just doesn't give a shit about the cars they're prepping, and that the salesman doesn't give a shit about whether what he's selling is a complete product and that he's not a good enough salesman to cultivate the relationships that will lead to future sales. It tells me that the salesman is accustomed to bluffing to try to appear knowledgeable, which means I can't take anything he says seriously.

At two strikes, I would wonder whether the whole dealership is run by incompetents, and I would worry about quality problems and mistakes in other matters. You have to be diligently watchful throughout the entire car buying process anyway, but feeling like you have to be constantly on your guard against incompetence or dishonesty makes the whole process more stressful than it should be.

How can the salesman do that if he isn't knowledgeable about his product, or worse, he feigns knowledge he doesn't have? I don't expect a salesman to be able to answer seriously technical questions. I wouldn't even expect the salesman in question to realize the car was missing the lip kit. However, where this passes into idiocy is when the salesman puts a visibly incomplete car on the floor and then tells a knowledgeable customer he's wrong when he points it out. A competent answer in that situation would have been, "I didn't realize that. I'll check on that with the service department. Thanks for pointing it out."

Wall of text hit's you in the face swelling your eyes shut. TL;DR

Haven't you guys noticed that a lot of salesmen are new and if you go back to the dealership a year later most of them are always gone. Unless you're good at it, a car salesmen is a transient job. It doesn't require a formal education, their performance is based on people skills, doesn't cost the dealership owner to pay them by commission & stipend (if they don't sell they're outta there). They can crash & burn, just do/know enough to keep their jobs, or be superstars you (& your family) will go to for years to come (I only met one of those and if Honda had anything worth buying I would've given him my business)
.