evasive motorsports issues
 

so i purchased a set of ray lug nuts (red and extended) and i got them in close to 2 weeks of me paying ( took forever) and when i get them they are pink. my chick took a pic when they got in. so then i email Danny from evasive motorsports and after about me sending him 5 emails he finally responds. Tells me that Rays manufactures the lug nuts that color but it says red. I would think they would let you know somewhere on the page that the color might not be whats pictured but they didnt.

so finally he says ship them back (at my expense) and i do i track them 2 days later and they were shipped and delivered. Wrote to Danny once again and finally after numerous emails he finally responds saying we havent received them yet. I shipped on thursday 2 day priority shipping. They were delivered on sat. Danny said he didnt get them in until thursday of the next week. So i ask to exchange them for the greddy extended lug nuts he says yes and that he will ship that same day (Thursday) and sends me the old tracking # (of the Rays lug nuts) after more emails he sends me the correct tracking # which finally was shipped on Saturday not Thursday. On Friday i did ask him to just refund me but he insisted that he shipped but would not give me a tracking #. So they finally shipped some Lug nuts Titek because the greddy's werent in and i get 20 piece as i was promised but different kinds (short) so i call evasive again . Asked to speak with Danny and they said he is available , so i get transferred and no answer. so im stuck again with lug nuts that i am not satisfied with. :iono: wont be buying from evasive ever again from this experience.

Well, at least now we know why they are called "Evasive".

I know people personally whom have done business with them and everything went well.

Hope things work out better...maybe they will come here and post.

You should've posted here:
http://www.ft86club.com/forums/showthread.php?t=46001

but... paging @Evasive Motorsports

-alex

Interested to see what they have to say

Hello Adrian Garcia

If you want a full refund please give us a call. You ordered the red ones from our ebay store from us and which we offer free shipping. Being anodized these tend to look pink. Also if you return anything from our website there is a return process which does take about 2-3 days to inspect. We do charge a 30% restock fee which I didn't charge you and we paid the shipping for the new lug nuts. Our phones due tend to get busy at this time of the year because of tax season. I offered a full exchange for the greddy ones which you and I agreed on but we did not have it. so I offered the Titek ones with the locks which you agreed on. Again if you don't want it ill send you a return label and offer a full refund. Also a discount on your next order.

626-336-3400

-Randy

I have dropped over $2k worth of parts with evasive. No issues on my end.

Because we build fast cars :burnrubber: If you have a problem with our customer service please give us a call.

-Randy

Randy called me and we got things squared away. Im satisfied so far. Glad to know forums reach companies faster than emails lol.

chiming in on the rays lugs, sadly they will turn pink over time. i purchased a set for a previous car and probably within a year they had all become pink after being such a nice shade of red.

Cool Adrian Im glad everything is ok. Titek makes the lug nuts for Greddy. If you still not happy next order ask for me and I can help you out. We try and help with out customer service as best as we can.

:thumbsup:

Sounds fair to me.

Look at the pic up top they were extra pink to begin with no red what so ever

This was blown way out of proportion. If people knew what it was like to run a business especially on the scale of business they receive maybe people would realize how great Evasive's service really is. Just purchased a set of rare volk gt-c inverted lug nuts and received them fairly fast. Hope people don't see this and run away from Evasive.

i know they get busy . dont get me wrong i can totally understand they are a big business my only issue was the priority in trying to fix my issue was not really noticed. but now that the issue is fixed im willing to try again with them.

Pro Tip: Anodized Red will generally look pink sometimes.

Then call them pink. Glad it worked out for the OP.

Maybe you guys need a talk with Danny.

This

Exactly my point lol

He called me last night after he saw this worked things out

I'm partially color blind, and I still could tell that was pink.

you really shouldn't have to post on a thread to get things straighten out. but I'm glad they made right.

well i had been emailing them for about 3 weeks without getting the issue resolved and social media does wonders and within the hour of posting this i got a call from them and got the issue fixed. maybe it was wrong but it was what fixed the issue. im sure you wouldnt off been too happy in my shoes.

Well, no harm to a company like Evasive who actually has good customer service, just helps them flaunt it ;)

Keep it up folks!

I have had excellent customer service from evasive

I feel like this thread has actually increased my respect for evasive and has made it harder to choose between evasive and ft86speedfactory!

Why must i be so spoiled for choice xD

Every time I try to get my car into @Evasive Motorsports they tell me they are booked for weeks out they do good work guys and take care of SoCal heads on the forums for sure. That's a manufacturer error if any but in further notice watch out for rays they'll send you beautifully pink lugs haha.

lol yeah i have a set of these pink lugs bought from evasive hahaha still love evasive though, i admit they are hard to get a hold of as their work attracts a ton of customers but that's never a bad thing

Phones are even faster

yep but not if they dont ever return your call :thumbdown:

I bought toms tails twice from them
springs
coil overs
enkei wheels
headers, front pipe
Drop in filter

and other shit i no longer remember and i can say they have good service

If you were there in person to witness the way their phone rings you would understand.

Their front desk girl, i keep forgetting her name, says "Hello evasive" like 1000 times an hour. truth.

Glad things worked out between you and Evasive MS. We definitely don't need any more of those bad vendors around here...

Ah the "right now" generation at it's finest. They worked with you, yet you continue to chide and take swats at Evasive every chance you get......let it go dude!

Gotta understand that they are a busy shop. Besides, you should've done your research before buying.

Oh i'm on your side. lol
I meant to say you shouldn't have to go this far to get customer service.

Well atleast Evasive is being mature about it lmao.

So you didn't research or Google image Rays first.

http://www.rallysportdirect.com/cata...2125r_1_sd.jpg

So you settled for TiTek, and didn't know about the product and that's Evasive fault?

Here's the pic from Evasive's site: Looks red to me.
http://www.evasivemotorsports.com/mm...1/rayslugs.jpg

I guess you'll have to go and research 5 other websites to make sure you're getting RED?
C'mon...