FA20Club tuning policy change
 

FA20Club has been working hard to ensure that the brand continues to deliver the service and support that everyone has come to love. As such FA20club has taken the time to review our customers feed back and have revised the log/tuning process Starting 11/11/13.

FA20Club is the premier tuner for the Scion FRS, Subaru Brz, and the Toyota GT86. The FA20Club tunes are great way to enhance your cars performance. From this point forward FA20Club will no longer allow unlimited free submission of logs for review and enhancement. FA20Club will now provide a a scheduled appointment system. Using an online calendar it will allow you to book an appoint for your logs to be reviewed in a timely manner. This process is best used by you when you choose a day which allows you to dedicate your time in allowing the entire day going back/forth logging to expedite your tuning process. The FA20Club Calendar system is limited to no more than 2 appointments per month and a total of 3 appointments maximum. Some weekend days will be available but will surely fill quickly.

FA20Club have always provided free updates but as FA20Club's customer base has grown in comparison to our competitors and of course the feedback of you the consumer FA20Club has reviewed and created a more structured system. All FA20Club's base files a more than safe to drive around and you car is no immediate danger. So do not feel the need to rush and or force the process.

FA20Club values everyone in the FRS, BRZ and GT86 community and this will make FA20Club's free service more accessible in a timely manner for all who wish to participate.

Any questions do not hesitate to contact me. For any/all emergency issues please call us directly at 888-657-1444.

Here is a video on how to create a proper file when submitting.

Good idea.

Sounds good. This was to be expected as the number of people getting these tunes has grown dramatically. I appreciate the great service so far.

Thanks guys we appreciate the feedback and continued support to FA20Club

This statement confuses me. Are you saying I have 3 shots with Toni and if he can't get my tune where I want it after 3 tries I am told to kick rocks?

Where is this calender system and when can we start submitting the logs?

Additional questions:

I've supplied 4 forced induction datalogs thus far and Toni has told me that we're not done yet. Is my existing process still in progress and separate from the 3 or will it officially count as 1 of the 3 once Toni and I agree to a day of datalogging/tuning and call it "complete"?

If I add some mods later that require tuning, and I hit the 3 cap but want to continue on, how much will additional tunes be? Is it the same price for every 3 days of tuning?

Finally, if for whatever reason, the tuning is not completed within a day and Toni agrees that there is still some logging that needs to go back, do we continue on another day and still count it as 1 hit or does it now incur a second hit?

sounds like a great solution to a common problem, all while still providing free updates. i like it. now get off of ecutek so i can have you tune my car :).

Well ... yeah. What do you expect? Does nobody realize / appreciate the extreme convenience of this remote tuning process? If you're in a hurry - go to a local tuner or something.

To date i believe you have only had one tune by Toni and we are not in the business to tell people to "kick rocks". You have a full day once scheduled to have your car dialed in which would equate to having 3 custom tunes. This is the reason we advise to select a full day where you can send files back and forth.

Once you make your appointment date we will begin from there for you. This is to streamline the timeliness for all of our customers.

Once you add mods later you will need to book another session. We are currently working on the package for additional tuning sessions.

your last questions will be considered on a case by case bases as every situation is different.

We are ready for you once you decide you can even come on down this way a couple of your friends made the trip... But we may also plan at day in Central Florida

What about logs that have been submitted already (i.e. almost a month ago) that we've yet to receive tune files for? Should we still be expecting to receive a tune, or no?

I would contact them about that.

Moving forward once you submit a log you will be provided the details on selecting your time/date to have your car dialed in. :cheers:.

added extra session information.

Dat ass.

So tried to watch the logging video, really hard to hear Toni with all that music/singing in the background. Is it possible to upload a new video without the bg audio? Who thought that was a good idea?

Thanks

:sigh: but :w00t:

On the phones its a bit bad but on the laptop or desktop it is good.

How long should a base tune request go before you recommend following up?

Im sure the last thing you guys need are more emails with questions like "where is my tune"

Thanks!

you are free to schedule as soon as you want. There is no timeline on how late or early you would like to do this. As this allows you to select when you are most free to have your car's tune enhanced. If you have any concerns we encourage you to contact us via phone 888-657-1444.

Fair enough, but I still prefer flashing a tune and giving it at least a couple days driving back and forth to work before giving my impressions of what needs to be changed and trying to log those areas. That gives time for long term fuel trims to adjust and the IAM to adjust.

I agree with you on that. I really like this new idea but it just doesnt seem like you can get much done in a day when your waiting for fuel trims to set. I honestly usually drive about a week or so before I send in another tune unless there is something that i can feel or see off jump. Nonetheless I still think it will help all around with getting dialed in. Just hoping it doesnt end up with a three month out calendar or anything like that. that would suck.

I think this is a good idea but it trying to tie down a full day with you guys could be a PITA for us on the other side of the world unless we are going to keep you up all night!!!

I'm sure we can work around it when the time comes :)

Im on a laptop and you really cant hear over the music sometimes. Just taking it out might save you guys time because the video is a really good idea!

Great idea. (I'm not even an FA20 customer BTW). This seems like a much more sustainable business model. Clearly there are a few minor details to work out, but I commend you guys for stepping up, realizing that the old way wasn't working, and finding a solution. I hope William sees this and does something similar, I'd imagine it would help him sort through his work load to.

+ 1

Some of the words aren't that clear due to the music and I agree it would be better without the background track.

While I'd normally agree, I'd argue that long term fuel trims and iam shouldn't need to adjust. They should just be zero and one, respectively. If your iam isn't one, your engine isn't happy and something needs fixed. Ltft's aren't as big an issue unless it's the 40g/s+ range, but still should be minimal if present at all.

Got my appointment booked for tomorrow to hopefully get dialed in at 12psi on 93 octane

We will work around it as we have taken care of many in various time zones :wub:

+2
Turn music off.
Instructional vid, not the club.

I really like the sound of this. Sounds much more efficient, and I really look forward to it since I finally pulled the trigger on working with FA20club :)

Heard too many good things to pass up the opportunity :party0030: bravo, guys. :thumbup:

Had my tuning appointment today with Toni at 10am. This process is great!!!! sent my first set of logs in at 10am and received an updated tune about 45 min later. drove the car, recorded some more logs and sent them in, again about 45 min later had another updated tune file. Did the same process about 6 times getting the car fine tuned in to my particular setup. overall I think this process works fantastic. Pretty much a whole day dedicated to you and getting your tune right in a single day is way better than having to bug Toni throughout a week or so and get tunes here and there. Make sure you have a whole day to spare like they said, we started at 10am and finished around 5:30 PM. So worth it!!! Thanks again Toni, cars running great and is a blast to drive!!

I am not yet an FA20 customer as I am not ready for that step yet, but I have certainly put you at the top of my list for consideration. I actually respect this policy much more than the previous unlimited tune policy as long as I am reading it right. It sounds like we book a day where we have full access for tunes and we can shoot logs/tunes back and forth in minutes/hours rather than days/weeks. Instead of getting three shots and then kicking rocks as misunderstood earlier, customers get a chance to get a fully working tune three separate times.

The way I see it as someone completely impartial:
Get base tune and run for a few days and then pull a log.
Book day 1, send 1st log and then do multiple updates.
Run car for a few more weeks and assess by checking logs whether a 2nd day is beneficial and repeat if necessary.

Cool idea!
Then what should I do now?
Where is this calender system ?

Thanks for taking advantage of the new system and providing feedback for the members. We know you are enjoying your car.:burnrubber:

How do we book in the calendar?

nice summary