RavSpec - Advan Wheels
 

I ordered my Advan RG-Ds from @RavSpec after contacting multiple vendors on this forum and getting the best price from them. They were able to tell me that the wheels were in stock at Mackin and got them drop shipped from Mackin very quickly. I assumed they would be coming with hubcentric rings since the hub bore was not the same as the BRZ. They didn't arrive with any, so I immediately sent a PM to @RavSpec:

That was the last I have ever heard from @RavSpec. I have contacted them a few times since then, and my PMs go ignored. I really just wanted to see if Advans ever come with hubcentric rings and whether or not I could purchase them. I was very happy to hear he would be sending me some just like that. I have now come to the realization that @RavSpec is the kind of company that works very hard to keep a customer happy right up until they get the money and get the product shipped out.

I just wanted to warn the site's members that sometimes you do get what you pay for and sometimes it is better to pay extra to get better customer service.

People rave about them, but I found their correspondence/response after payment severely lacking.

I've had nothing but great experiences with them. I've bought five sets of wheels from them as well as all of my suspension pieces for my brz through them. I'm local so I can contact them for you and see what the deal is. They've been swamped with WBM which may be the reason why you haven't heard from them, either way ill see if I can help you get in touch.

I bought some XD9's last December from RavSpec and all went well. In fact he forgot to throw in the hub centric rings, so I contacted him and they were immediately shipped out without delay.

Guess I got lucky ?

Or I just got unlucky. I can accept that they are busy, but I got that PM from @RavSpec on 05-15-2013. I figure giving them a month was an acceptable amount of time.

Hi King Tut:

I apologize I didn't get a chance to get these out for you as soon as we can.

Hub rings is not included with wheels from the manufacturer. We actually have to purchase them separately.

We included them for all our wheels sales but we do have to pay extra and not charging our customers.

Advan has a weird bore size, unlike RAYS, WORK and WEDSSPORT.

I am currently out of stock on the hub rings, that could be the reason I haven't send them out to you.

I'll check on this right away and maybe express them in so I can fill your order.

Please email me which I check 24/7 instead of PMing.

mark@ravspec.com and give me your invoice # or first/last name.

You can also call me at 6315863520, one of my staff will be able to help you out immediately.

Mark.

Just want to clear one thing up, you asked us where to purchase the hub rings, I offer to send them to you free.

It wasn't a paid purchase that we didn't send out the hub rings.

Correct. I don't feel like I said that anywhere.

Ok, so we did complete our deal.

The hub rings free of charged was a bonus to you.

So why do u need to warn other forum members about our customer service ?

I guess being nice to a customer and giving out free accessories has become a negative ?

The fact that you offered to "give out" these hubcentric rings, then when I asked you about them twice, you completely ignored my PMs. You never missed a PM when I was ordering the wheels. I e-mailed you as requested.

I received your email and Ill try to get them out for you. I am waiting for them to come in at the moment.

I'm not perfect, I missed Pm sometimes.

But you have other ways of contacting me but never did.

I feel the fact that you bad mouth us while we are trying to give you free accessories (which we are not obligated to) and pay for the shipping to get these to you is very uncalled for.

I feel that we already complete our deal,
Whatever extra was us providing the customer service and good gesture to our customer.

We are debating customer service here, am I correct? You are telling me, the customer, I am wrong if I did not utilize all methods of contacting you when you didn't send something out that you told me you were sending. I waited almost 2 weeks to install the wheels waiting for the hubcentric rings to arrive which never occurred.

If your PM had just said that Advans don't come with hubcentric rings, and you can purchase them elsewhere, that is what I would have done. When I received no reply to either PMs asking where the hubcentric rings were, I figured that you never intended to send them. I gave it some more time just to see if they would arrive. Then today, I decided it was time to post my review.

Now if you choose to stay true to your word and mail me the hubcentric rings, then I will post that information in this thread. If you choose not to send them, that is fine with me. Just let me know, so that I can purchase them elsewhere. I do appreciate that you are taking the time to reply to me now.

Due to the long delay from my supplier i wasn't able to get a firm delivery time for these "free" hub rings for you. Please go ahead and purchase them somewhere else.

I won't know when I will get my shipment of these special bore hub rings.

Unfortunately we did fail you here.

Thanks for the understanding and I apologize for the delay in communication.

I make some calls for you and I think
no limit might have some in stock.

Please give them a PM or call to order these.

Just want to sum it up real quick. RavSpec's position went like this:

Goes from not being able to get these impossible to find super special hubcentric rings to send me, to telling me to purchase them elsewhere, to offering to sell me some. Looks good.

Yeah sorry unfortunately our customer service on the free hub rings didn't meet your standard.

This is not a matter of "free" or expensive goods. The review has to do with your word saying: "Yes, I'll get them to you" and never getting back to him. He NEVER demanded you to get him free parts. He asked a simple question, to which you (in what seemed like a GREAT customer service move at that moment), replied that you would get it to him. Up to this point, it was a great experience. Just from looking at the email and replies between you both, I understood your reply as either you forgot to include them, or you usually include them and had no problem at all doing so.

Where it turned from good to bad, was when communication was lost while customer kept trying, unsuccessfully, to get a hold of you. As a customer I would have been pissed at the situation too. I actually had a bittersweet experience with another vendor on the site and it also had to do with delays on a promised part. That vendor did good on their part to make me the customer feel good, and fully admitted their mistake.

I think the review explains accurately all events, and OP never demanded free parts. I think you would do best admitting your mistake instead of going on the defense against OP.


Just my opinion....

I agreed, therefore due to the lack of delivery time from my supplier, I immediately inform OP and advice him where else he can buy them.

Better that way since I can't get a firm delivery date for OP.

5-15-13 to 6-18-13 is not "immediately"..... THAT is the whole point of the review....

I think all was going to be good & the thread was winding down--then post # 7 was made...

Timing can be everything...

Yes sir, your explanation is perfect.

I inquired with RavSpec about some wheels and it took them (or just him?) a few days to respond. In those few days, I ordered wheels elsewhere lol. A few days isn't much but it's enough to lose business.

PosteriQuote™ for super douchey response.

LOL big time at the TM symbol.

May I suggest that you include this somewhere on your website stating this. When people invest a huge amount on something the least you can do is state what you're getting.

Also if you include this with every order its not free and you messed up by not including them plain and simple.

Not trust, no business! There are just too many trustworthy competitors.

Had a great experience w/ @RavSpec! they replied to PMs very quickly and my order shipped out very quickly! Thanks again @RavSpec!! I would def order from them again

Bought a set of tail lights from their website that listed in stock. Emailed them a week later for an update and Mark responded "should be going out to you this Wednesday”. Over the course of 4 weeks I requested updates then cancel and refund. They never responded or gave me a refund. Hopefully I can getting my money back via credit card.

Just read this,

lol @ "free" hubrings

nothing is ever "free", its always factored into the sale price

like when i used to work in ecommerce for a company with "free" shipping that shipping had a price, and if you wanted a price match or return that "free" shipping all of a sudden wasn't looking so "free" anymore.

Hi:

I apologize for the lack of communication for the past few weeks. Our office was running on limited staff for two weeks, most of us was away for SEMA. We haven't process your due to some issues with the TOMs tail light. There is a thread about it somewhere here. Your refund request was processed last week, I'll check in on that today and make sure it's through.

I apologize for the delay. We should be back to normal business hour and if you didn't see the refund give us a call.