Stupid sales people
 

at the Subaru dealership

me - "I'm going to go look at the frs too"
salesman - "the frs engine is off to the side. the brz is better balanced."

at the Toyota/scion dealership

salesman - "I wouldn't buy an frs this year. it has 200 hp which is kind of sad I think. they're coming out with a 360 hp one next year."

I don't remember word for word, but that was pretty much it.
I can't believe they are willing to bullshit so badly lol

why would a salesman even say that... must not make much sales.......

lol. toyota is always better

Funny thing is a much higher hp version will be over 30k then it will be like every other over priced sports car out there. If it were to ever happen

I just can't believe they would lie like that. I mean yeah everyone knows the stereotype of salesman, but telling me the engine is off to the side????? lol. I couldn't believe it. and the other guy saying they will be coming out with a higher powered one????? these people have no idea about the product they're selling.

seems like the only thing they know about is money :thumbdown: salesman looks at customers as a walking dollar bill... they could careless about the car..they just want to sell you one..they are highly trained morans sniffing money employees..

when i got mine at the dealer at toyota/scion i asked questions and the sales guy was like.. um yeah hold on let me look.. oh yeah thats the trunk release button :slap: was testing them :clap:

why would they even bother? the cars are selling like crazy right now.

the only problem people should have is choosing what color.

the only thing I got from sales people was

"They're coming out with a convertible soon."

which Toyota has, but I don't like convertibles anyway. so it doesn't matter.

Car salesman know nothing about cars. I constantly correct them when shopping for cars. I'm sure they hate it. A Mazda salesman tried to sell my fiancé a Mazda 3. Saying,"The Skyactiv has a compression ratio of 13:1, higher than the FR-S." I said,"The FR-S is 12.5:1 & the US Skyactiv is 12:1."


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You will get bad salesmanship in any field. It would be the exact same if you were to buy a suit, furniture, house, etc...

This is more a case that they don't take the time to learn their respective product and their competitors offerings.

I hear garbage like this all day long from my "senior" salesman here at the store. It's not that he is trying to take advantage of a customer or disparage them. He just doesn't focus enough on the actual products that we sell.

Not every car salesman fits into y'alls neat little "We Hate Salesman Box".

I constantly frustrate all of my Subaru Reps because I will generally know more about everything than what they are trying to "teach" us at ride-n-drives and/or corporate trainings.

true not all sales people are idiots.
the key if you don't know the product is to not make things up
or just learn it.....
I mean I don't know every single thing about the frs/brz. but do people not realize that if you're looking at a performance car, you've most likely done your research, and that the Internet has a ton of info?
I sometimes want to quit my job and become a car salesman just to see if I can be the top salesman every month.

I'd like to say that not all salesmen are like that! Rich Manas at Kearny Mesa Scion here in San Diego was a pleasure to deal with. A real gear-head with a love for cars and a visible drive to put you in the car YOU want, not something to meet his sales quotas. I used to own a tC RS 1.0 and was talking with him off and on over the past year and a half about the FR-S. I was even on the waiting list before launch to get a red 6MT, but had to defer the phone call as I had just bought a condo last year. All the while, he never pushed anything on me, never tried to talk me into anything, and only gave me my options and told me what was available.

In terms of actually GETTING the car, I had been in an accident a little under 2 months ago which accelerated my buying process. I ran some other options before concluding that getting anything BUT the FR-S (like a midrange econobox or hatch) would just make me regret not getting the FR-S. He said it would be 4-6 weeks for order of a new delivery (Firestorm 6MTs are apparently extremely hard to get in socal). But he worked some magic and got me one in 2 weeks by doing a dealer allocated trade with another Firestorm coming in off the boat from Japan that hadn't been pre-sold. Ironically, a lady who had put a deposit down a couple weeks before me had still not gotten her special order, since hers was a specific order instead of picking through the options of unsold cars. He even had options deleted off the car (bespoke and I think one or two other small things) to keep my price down like I had asked, and it came in bare bones. He definitely worked hard to get me my car and we would chat and share stories each time I was in. He's a big F1 fan too, so that was always fun to talk about, especially with the crazy 2012 season.

I used to work at a dealer many many years ago, and yeah, a lot of salesmen are slimeballs who think nothing of you except taking your money. Some are not though. Some seem to actually care about finding you the right thing, even if it's not their product or it costs less. I've been going to Kearny Mesa Scion for 8 years now and will keep going there for some time.

Just gotta remember, the typical customer knows nothing about cars. The same BS comes from just about any salesman in any field. They usually just need to act like they know what they're talking about.

Wow - those are pretty bad. I laughed when a while back I asked if they had any FR-Ss on the lot and the guy said, "Oh yeah, we've got a couple, plus a used one." (this was last October). I said really? I've got to see this.

He took me to an FJ Cruiser.

LOL. did you laugh?

I don't work in the car industry, but I do work in sales, and unfortunately this is often true. One of the reason my numbers are always good is because I've trained my team to sell as I always did: find out what they want and make sure we have it available. It's really not more complex than that. Being friendly and relateable always helps, but in the end, it's about having what the customer wants and giving it to them with a smile. Too many people in sales only think about bottom line numbers. They forget that our job is providing a good or service to people. The more people we do that for, the more money we make. This is not rocket science. Happy customers spend more money. Happy customers come back to YOU to spend more money. Happy customers recommend YOU to other people so they can spend THEIR money too.

I greatly appreciate when businesses provide good service without being pushy, and I reward them just as customers have rewarded me; repeat business and many referrals.

yes stupid dealerships. back in may 2012:
dealer:here's your car. go to a subaru dealership in 2 months and they'll slap on a turbo for like... $2000.
me: omgomgomgogmomg... oh wait, LIAR!

Yeah. Especially when, on the walk back I saw a fresh Ultra Marine on their prep lot, pointed it out to the Scion guy and discovered he hadn't even heard of it!

I had a guy at a Honda dealer tell me how much faster an 08 SI was over the 08 rsx because of the LSD that comes standard in the SI. Ok the diff is true but the speeds are virtually the same. Lol.

At one of the first dealerships I went to, the guy swore that they were going to be releasing a turbo version of the FRS in 2013. Seriously where do they hear this stuff? And shouldn't any salesman know better than to try and talk me out of buying a car right then and there?

lawlz... My Scion salesman told me that he would never buy a Subaru because the boxer engines have a lot of problems. *facepalm"

It's prolly one of the fliptards on here or he frequents the site enough to see the "turbo confirmed" threads.

thats less of a retarded thing to say than the other things in this thread considering that just about everywhere else the skyactiv does have a compresion ratio of 13 to 1. i would be willing to bet he actually read some of the literature and thats what he came away with.

Keep in mind it doesn't cost a dealership anything to take on a guy wanting to be a sales rep. If he works out, fine. If he doesn't, he'll be gone in a short time.

Seems to be 14 to 1

http://www.mazda.com/mazdaspirit/sky...kyactiv-g.html

haha is that what it is? thanks

I agree. Is it worse than the Scion sales girl who was trying to explain the traction control system to me and had no idea what she was saying? She eventually said,"It's for drifting or something like that".

In the rest of the world this is true, but in the US it was lowered to 12:1 because Mazda marketing made the decision that Americans wouldn't buy an economy car that took 91 octane or above. We also don't get the 4-2-1 header on the Mazda3 Skyactiv. I guess this header helps with the efficiency & power of the engine.

I'll just leave these here...

[ame]http://youtu.be/JD01G-ws8NI[/ame]

[ame]http://youtu.be/Xzqv7fBG7U8[/ame]

Salesmen need to learn the products they are selling as well as the competitor's offerings. I shopped a 12' Hyundai Accent for my sister and I knew more about the car (after 30 minutes of internet research) than the salesman showing me the car. We live in an information age, I don't see why salesmen don't know much about their product. We might as well just start skipping the salesman and start going straight to the manager and financing dept.

Whenever I am dealing with a salesman I do my research and always ask an obscure question just to see if they know their stuff. If they don't, which is usually the case, it puts me in a better bargaining position when they realize I'm not a dummy. Lexus salesmen seem to be the best as far as knowledge.

I would have ordered my damn car on the internet if it meant not dealing with a car salesman/dealership.

Sure and they're breakin' down the walls to sell you that Accent.

An here I thought is was about supply and demand.

My dad was a salesman at Lexus since 1994, and was continuously one of the best in the Midwest. They sent him to Chicago like 3 times a year to learn about the cars. It still amazes me how much he knows about the cars now that he is the financial manager. It's the knowledge that he had that kept his customers happy and coming back to him. He'll tell you why the 1998 GS400 had paddle shifters and why they went away. Go ask any other Lexus salesman that question and I guarantee they won't know. Of course I'm a little biased because he's my father, but he showed with his success and customer support that he knows a ton about what he is selling.

To give a counter example to all of these shenanigans.

The sales rep that sold me my FR-S knew her shit. She was 1) a former pro race driver, 2) owns a NSX, 3) owns a BRZ. In talking with her, it was clear that she was these things and not just blowing smoke up my ass. Incidentally, I didn't know about the BRZ until after I bought the car. I had to go back to get my garage door opener from my trade-in and she was waiting for me out front in it. Had a discussion about and it was a long story, not scandalous.

I shopped at a wide range of dealerships before settling on the FRS, and except for one dealership group (multiple brands) I came away reasonably impressed. They generally didn't know more than I did, but they were helpful and low-key. I don't know if the competition from straight Internet sales has taught them that they can't be so aggressively unpleasant, or maybe it's just my luck in the particular folks I dealt with, but car shopping was actually fun, contrary to my expectation.

sure did! near leveled that dealership.

Just want to remind everyone that while shopping for a car you will zero in on maybe two to five different cars. Most manufactures have over 12 different models! Then you have all these dealerships with multiple brands under one roof. Then each of the cars will completely change on a regular cycle. Sometimes drastically!

It's definitely the cars that inspire the most passion are the hardest to satisfy the guys who have followed it from concept to production in anticipation.

I actually take allot of pride in my product knowledge and am a go too guy for allot of questions, but I grantee I don't know everything and couldn't possibly imagine a day when I would. But I try my best.

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Even if he was correct, I'd have asked him many sales he has gained over the competition because of compression ratio. :lol:

Did you marry her?