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Is my dealer full of shit?
So, I posted this in another thread (http://www.ft86club.com/forums/showthread.php?t=25471), but I feel like taking it off-topic.
Backstory is this:I bought an frs, traded in RSX. Put my summer tires in the RSX, asked for them to buy 16'' steel wheels for FR-S and move winter tires off rsx on new wheels on my fr-s. Bullshit ensued, they sold the car with all 8 of my tires without even asking me. Now, I told them I honestly that I think they are bullshitting me about not being able to install 16'' steel wheels on frs mentioning 'The G86 in Japan comes with 16" wheels stock'. Here is their reply: We are not putting on wheels that would jepordize the well being of the store. If you want to buy wheels through us, that is fine. We are not putting on wheels that dont meet factory specifications. I am in the process of trying to get you a new interior trim piece. I am also getting ahold of the girl who bought your car. I will be in touch. You are also talking about a car in Japan, that doesnt meet the same safety specifications as the USA. Here is my reply, I think I'm flying off the handle: It's insulting and suspicious because it's elementary physics and mechanics that anyone who's ever seen a wheel can understand. I have gotten input from 4 sources, mechanics and dealer. The 16'' wheels are WITHIN the specifications because the only thing the specifications and safety require is backspace clearance, offset and diameter. Nothing else is a requirement. Now, if you don't want to go out of your supply sources for the wheels with the right specs or have other reasons, that is possible. But to tell me this is a safety requirement is insulting and suspicious. Am I wrong or over-reacting? |
Did you get that entire tire swap agreement in writing?
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Never package crazy things like this in the purchase of your vehicle. At this point my recommendation would be get your 8 tires back from the dealer. Purchase some 16" wheels. Take your 4 winter tires and new 16" wheels to a reputable tire shop and have them mount them for you. Take the dealer out of the equation as soon as you can. I would guess that the dealer is having trouble finding 16" wheels for your car. Tire Rack doesn't show any. Most places are going to say oh it comes with a 17" tire you can't fit a 16". You are going to have to do your research and buy some that you know will work.
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It looks like they're not giving any tires back, as they sold the car to one of their own technicians. And some other (or same?) technician is the one who didn't want to put the 16'' wheels on. It's an interesting coincidence. Now they are giving me this bullshit, which is just insulting due to its lack of factual merit. |
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I don't see how this (16") would cause anything to go wrong in the vehicle. Their not necessarily "full of shit" for not wanting to put on a non-OEM wheel fitment. If something was to go wrong they would be liable. From here forward I would get everything in writing and/or start talking to a lawyer. I only say this because you said that they sold your property to another customer and you will need to be compensated or reimbursed. I don't think your wrong or over reacting but I will reccomend caution and patience as things proceed. |
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my one question is, "why didn't you just get some wheels and have the tires installed at a tire shop"? Because I can't see why any dealer would do that.
though them selling your tires is pure BS, get'em back. |
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Did you know the spare is a 16" wheel? I think you will see this more and more as OEM's try to avoid even a hint of liability exposure beyond what they choose to be accountable for. I have heard of tire shops that will sell you wheels/tires without TPMS(where TPMS is not a legislated requirement), but they will not install them. Businesses are just not wanting to be anywhere accountable for customer choices outside of original.
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All dealers are full of s**t, I thought that was a given. I had a similiar situation where I had the stock wheels, aftermarkets, and winter steelies for my trade in. At least there the dealer was honest and said they want the stock wheels nothing else.
Reused what I could and sold what was left on craigslist. |
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Yep. The survey is a real killer. My customers don't believe me when I tell them exactly how important this survey is. I had two sets of customers give me bad scores. This brought my score below acceptable. I didn't get paid for three months. You can definitely use the survey as leverage but I would try to recoup as much as you can before you play this card. Try to use it as a last resort after you have exhausted all other options. |
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Didnt get paid for 3 months? Commissions? WTF? I'd be looking for a different sales job regardless. I always give salespeople 10/10 across the board unless they were straight out bad. The Japanese brands in particular seem hell bent on the image of perfection and I am sure there is an element of fear there where sales and service feedback reports are concerned. Three months not getting paid is nuts. Sounds like you are willing to pay to work at your job, man. Kinda sad, reminds me of selling Mazdas in 1989/1990. Im going through hell right now at work on commission sales but I've been through ups and downs. |
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The customers were upset with our Finance Dept and the time associated with the transaction. It was due to a new operating system that the Finance Dept was just learning and a very bad Finance Mgr that no longer works here. They blamed it on me. They were very mean people. Not at all like my "usual" Suby customers. |
As a service advisor for a Toyota dealer in SE PA, your dealer is full of shit. I've sold two sets of 16" steel wheels and tires to customers, both without TPMS on the steelies at customer's requests.
I left each customer a tire pressure gauge, my business card and four quarters taped to the back of it in the cup holders with a note to check pressures every few days, the quarters to pay for the machine if the gas station charged. Get your tires back and find somewhere else to get service. |
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there are soooo many fails in this transaction i din't want to go through all of them.
don't EVER trust a dealer. |
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ehh so whats goin on?
Mebbe i did things differently... told the dealer I didn't want those primacy's, asked him to keep them and install my lowering springs instead.. he said ok, and to install my wheels and tires as well (already on the rim) deal.. I am just dreading the call when they say hey these wheels don't fit they rub! at least I hope that call doesn't come... No worries, i just didn't want to pay someone to do install the springs after i had the car, and i didn't want those stock tires anyways. Oh and its all in writing. |
They didn't give back the tires or the toll change I kept in the car =p
I guess I'll be giving them a bad review and going to another dealership for service. |
That's right mate, hit them hard on the survey and let them know your disgust with in depth comments.
I will not be giving my dealer top marks for a number of reasons, but none as major as yours. They mostly just over-charged initially (pulled them up on that crap pretty quick) and were not helpful in general. Toyota dealerships still believe they can just sell massive numbers and treat customers as numbers and with contempt to match. As the inventor of the turd powered aeroplane admitted: "THIS S$%T WON'T FLY!" ;) |
I havent read any of this. But, yes.
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