What my dashcam recorded when I went in for service...
 

Brought the FR-S into one of the local Toyota/Scion dealers for the fuel pump TSB. We dropped it off, took the other car home, and got the call that the FR-S was ready about 4 hours later.

The service paperwork said that the car had been driven 7 miles, which I thought was a little excessive, especially considering that there is a stoplight every 1/4 mile for miles and miles around the dealer.

So back home, we disconnect the dashcam to see what happened. Basically what we find is a younger (20's) service tech redlining through the gears from streetlight to streetlight repeatedly - and theres 15-20 minutes worth of it.

Do you guys think that is really necessary to diagnose the idle-chirp? We had already been to the dealership weeks before to have it diagnosed. We were just waiting for the parts until now.

Or am I just overreacting about being bothered by this?

You are not overreacting about that. I would be mad as well, I would take the video to the manager and demand an explanation and a free oil change and to have the car looked over for damage they could have done.

What a bunch of jackasses.

yeah go to the owner of the dealership and let them know.

Wow, you need to do something about this.

And good job not posting the video. DON'T POST IT. It will only hurt your case.

That sucks. Note to self: buy dash cam.

And such is why I do my own maintenance.

Lawsuit
You can always bring up the fact that user manual says 'don't rev past 3200 rpm' for certain amount of miles. 15-20 minutes? It certainly wasn't a case of 'emergency' if he was redlining and hooning like that from light to light. On top of that they were doing it on a car that wasn't theirs (ie: demo car).

Never let them get away with that shit. Honestly I would make a TREMENDOUS complain. that is riddiculous.. I would honestly reccomend a new FR-S. That is just absurd and so unethical it is beyond riddiculous.

Exactly this too.

I would show the dealership and raise hell. I hope you do the same.

Do what everyone else is saying and bring it in. You're only hurting yourself by keeping something like this quiet.

+1, including personal lawsuit to the service mechanic. Hand the suit paperwork to that 'tool' personally to see him shake a bit.

Either that or make sure you speak to the tech personally with your 'home defense unit' (mine's a vintage Johnny Bench model Louisville Slugger) in clear sight, maybe polishing it as you speak to him about how his parents should have chosen more wisely before giving birth to such a poor example of a human and how they may have taken more time teaching him to treat others belongings with respect. Then ask him where his car is.

Above a few posts, the suggestion is to not post the video. Although I am not incredibly interested in watching someones car get assaulted, how would sharing this information 'hurt' someone's case. Would they get butt-hurt at the fact they were called out e-style, about their shady service practices and poor hiring practices?

At least share the dealership and the tech so that we can exercise proper negative peer pressure and avoidance techniques that such a dealership deserves.

Eric G

Did you take your FR-S to Desert Toyota, if not, which dealer in Las Vegas? I met you when your girlfriend picked up her "First 86" at Desert Toyota. Please post the dealer so others will be aware that this could happen if they have their car serviced at this dealer. I would contact the service manager first, then the general manager if you aren't satisfied with the way this is handled.

Talk to the Manager/Dealership owner. Keep it on the quiet though so you can keep your leverage and ask for compensation and have those tech guys to be reprimanded for being unprofessional so they don't do it to the next customer.

And if they don't do anything about it to your liking. Rat them out.

EDIT: GET EVERYTHING IN WRITING.

Yes
OP, please don't be a complacent beta plebeian about this, follow through with this and set an example so it sends out a clear message to other toyota/scion dealers.

I too would like to know if it was Desert Toyota...since that's where I bought mine and have had mine in the shop 4 times now (fuel pump chirping, CEL/SCL ECU replacement a few days ago as well.)

Report it as soon as you can! I would be absolutely pissed if I found out some one was out hooning around in my car. Note to self...buy a dash cam.

On a side note, where was your dash cam placed? If it's anywhere visible to the driver, I wonder if the kid noticed it.

What type of dashcam did you use? This pisses me off. :mad0259:

Why haven't you posted the video? If you post the video it's better coz the word will spread and more dealerships will be careful not to fuck with people's cars


I-Tapatalk

Post vid ?

Can we see the video, and how can you prevent this

Because he'll lose all his leverage.

If you're a dealership or a business-owner and you have a customer who wants to bad mouth you to future potential customers, you'll do almost anything to keep your good reputation intact.

OP, DON'T POST INFORMATION TO THE INTERNET JUST YET. FIND OUT WHAT COMPENSATION YOU CAN GET FIRST.

If it's not to his liking or they lag in terms of him getting his compensation then go ahead and tell the information.

Lol so your saying use the video to blackmail them? Either way when the video hits the dealership will do more to make them look even better.

Google the GM vs Camaro case, read what he did.

P.s: he posted the video it went viral and basically got him a new car.



I-Tapatalk

As a Vegas resident getting ready to take his in for service, I'd REALLY like to know which dealership this was. Could you at least PM me where this took place? :(

Raise motherfucking hell.

This is NOT PROFESSIONAL ACTION by the dealer. Please make an example out of them so this type of behavior STOPS!








Also I'd try to get some sort of compensation. :D You do have ground for legal action, the precedent has been set already.

Also my car was in for service this past Saturday and the dealer went less than 2 miles.

This. I'm not saying they need a reason to get away with this stuff, but you'd think a dash cam is pretty easy to notice. If I was going to do something stupid with a car that belongs to someone else that had something like that sitting on the dash I would probably inspect it first and disconnect it. It's good for you that he left it on and gave you the evidence, but pretty stupid on his part.

damn. im going to have to take my car in sooner or later for that damn chirping issue. i think ima leave a audio recorder in there. dont want to waste money on a video recorder honestly

I would settle for nothing less than a new car. And yes, they can have my old one.

As do I, but if it's a recall or tsb issue you are at the mercy of a tech you know nothing about.

I don't think you're overreacting at all. But keep everything in perspective. You can talk to the Service Manager and tell him your story (and even show him the video). Maybe the technician will be reprimanded, but who knows for sure.

As for a lawsuit, don't bother wasting your time. You have no damages, so you'd be unlikely to recover anything at all. The only way you could even claim damages is if you said that the way the car was driven could have potentially shortened the life of the car. But proving that or somehow putting a value on that will be virtually impossible.

If I were you, I'd definitely talk to the Service Manager and make sure he fully understands my disappointment in the way my car was handled. If he doesn't respond in a way that is acceptable to you, then talk to the General Manager of the dealership. If you need to go further up the chain of command, you can ask to talk to the owner. And you can always report the dealership to Toyota.

Raise hell with words.

Leave your gun at home.

Oh heck no! That sucks I would be pissed! And I would make a complaint about this to the dealership.

I too would like to know what dash cam and where you placed it.

If you can't show or prove any damage the best you can ask for is a fluid change (tranny oil and diff) and perhaps tires if you can hear them chirping in the video.

too bad the car doesn't have more power, then you definitely could have gotten new tires :D



in other words, your chances of getting anything worthwhile is slim to none. post the video and allow the community to exact revenge :thumbup:

I'm not saying that you're lying, but I've seen this exact same issue with a local autoshop and the guy posted the video complaining about the same thing (and he had every right to!). However, when he posted the video it was quite clear that it was being driven somewhat hard but nothing unusual for a mechanic and the cabin noise was definitely amplified by the dashcam making it seem like it was being driven harder than it was. Make sure you're not being too critical before you go down there!

Personally, I'd skip the dealer and go straight to Scion. A free oil change isn't going to do anything a little way down the road when your car has problems due to abuse during the break-in period.

As for the mileage on the vehicle being 7 or 3 or even 10 miles extra, it depends on the repair. Example when the first FRS with the CEL came in and we performed the repairs necessary and put 15 miles on it to ensure the light did not return. Monitors have to be reset and there is nothing worse than delivering a vehicle and having the light come on and getting a recheck. As for the redline driving, that may be uncalled for, either way your vehicle your rules.

Fyi I am not at the dealer he is refering to nor will I say because Hachiroku will ban me :rolleyes:

Sounds like a joy ride to me. Every time i read of cases like this in forums owners get compensation for this abuse. Maybe you will not get a new car but at least a free extended warranty for your peace of mind if you want to keep the car or refund if not. (Last case i know the dealer took the car back (1M) and put it back for sale used with a big extra premium)

Not sure about going viral but scion needs to know what kind of service dealers are giving. Not easy to go through that but it might be worth it. Good luck regardless of your decision .

REPORT YO!!! OMFG don't let them get away!