About to buy my BRZ then suddenly...
 

I get a call from my sales guy that my BRZ has arrived and is ready to pick up. Everything looks good, I test drive the car and go through my pick up check list and sit down to sign all the paperwork, then the sales mgr comes over and says don't sign for it just yet. He looks at me in pain and says we need to go look at the car before we go any further with the paperwork...anyhow, we walk to the service bay where he explains that the service guy was taking off the window sticker and cleaning the window from the inside of the car, when he tried to get out of the car he lost his balance and fell against my car, just left of the passenger door, and he unintentionly braced himself with the spray can he was holding. So we get to the car and there are two pretty deep dents in the side rear quarter panel, up on the rounded curvry part of the rear quarterpanel. No paint chips or scratches, just these two dents. Seemed odd but they showed me the spray can he was holding and it fit the top and bottom rims of the can perfectly. Anyhow, I told them if they can get the dents popped out without having to repaint or fill those areas, I'd consider going through with the sale, after a serious post-inspection. Its funny, I asked them not to wash or detail the car so I would avoid any chance of this kind of thing happening, but I did ask that they take the window sticker and glue off the window since I would be driving home with the windows down and didn't want the window sticker shredding in the door panel. Anyhow, I actually laughed when I saw the dents because it was inevitable that my car got scarred before I took ownership of it. I made a joke and said now I don't have to worry about my first door ding, even though these were quite a bit deeper and higher on the car. Anyhow he said they'll see what they can do and get back to me. I patiently wait. My poor BRZ...



Thanks for letting me vent.. :D


UPDATE: they contacted me and said they can fix the dents so I'll just have to wait and see what the finished product looks like. I'm kind of hesitant at this point, considering the future possibility of the paint cracking in the areas they pushed the dents out. These were pretty deep dents. Ugh... I hate these types of situations. More later...

Update: 8-30-12 6pm
So, I bought the car. The dealership did a good job of popping the dents out. For my trouble they threw in a decent perk in, which I will use later. Visually the car just takes my breath away. I'll post pics a little later. Finally after 5 month of waiting, I finally have my car; even if she is a victim of physical abuse. Lol...pics on the way.

Sorry to hear about the mishap, hopefully they can pop them out. Good luck!

Oh murphy...

man wtf

Oh man, that just sucks but at least you kept a good attitude about it and didn't fume and huff and puff. To the guy that dented the car: WHAT A EEDIOT!!! I'm sure Dent Wizard or whoever can fix it, if not, get another one!

That sucks, but at least the dealership gave you an option, plus it was better for it to happen before you take ownership of it. I hope everything works out.

Which dealership was this at?

and then they sold the car to you for a less than MSRP and threw in some floor mats for good measure.

That's how the story ends. *hint hint*

That really sucks. :(

Surprisingly New floor mats were already in the trunk so I'm assuming they come with the car. If they are able fix the car hopefully they will throw in some sort of perk, for me keeping a good disposition about the whole thing. :-)

I did tell them no joy rides while they have my car...well it's not my car yet. Lol

Accident happen. I would whether wait for them to order another one. Unless they can fix the dent and drop the price a bit or throw in some extra optional stuff?!

That sucks. Hey at least they didn't try to get out of fixing it or blaming it on you. I'd ask for some free accessories for all the trouble.

Normally I wouldnt mind saying but they have been really great with working with me on my original order. And I don't want to ruin any rapport with them in case I take delivery on the car in the end. The accident was unintentional and truthfully the poor guy that was getting out of the car was a much older guy (grey hair, etc) so I'm guessing he wasn't used to getting out of such a low sitting car. I'm in my mid 40s and it is kind of hard for me to get up and out of this car since there's nothing to brace or balance yourself on.
The dealership has been great though. But, if I don't take delivery of the car, I will post the name of the dealership so no one on this forum buys that BRZ without knowing this history. At least they can inspect the car and make their decision with the full history. I would assume the dealership would have to tell the potential buyer since there is a VA law that states any repairs over (I think it's $600 or $700) on an new untitled car, the repair history has to be presented to the buyer before they take ownership on the vehicle. If they don't inform the customer and down the road something comes up that reveals this repair was done prior to purchase, then the buyer can sue the dealership. There is a cap on the amount you can sue for though. Sadly I know about this because I once had to go through this a long time ago... The laws may have changed since then so who knows.

If my info is not correct please respond with the correct info on the current law.

Sounds like good people at the dealership and you are quite easy going too.
I don't know what I would do if it was me, I am pretty easy going too but perhaps some discount after they pop out the dents?
I would be more worried if the contents of that spray got on the paint rather than the dents that will be popped out...

Wow! That sucks. Hope everything works out :-)

updated with pic

What's the perk?

^that

$200 gift cert for the parts dept.

Show us a well angled pic of the scene of the crime, thats a true shame.

Workers need to be careful when it counts, especially with new cars.

Much respect to you!

If I was in your situation, I would demand a new car and wait some more. Even though they fixed the dent that surface area is more susceptible to impact.

I wouldn't imagine my reaction to something like that! you handled it well and so did the dealership.

I think a lot of it was the fact that the dealership was pretty upfront about what happened, which is obviously what is expected but still a nice thing when it happens.

GBS is EFFING Amazing!!

When the incident occurred I didn't even think of taking pic because I right away said, I'll wait for another new car. Then when they called me and said they could fix it, it was too late to get a before repair pic. I'll post an after repair pic later this weekend.

No worries there, I cleaned and Zymol'd that area when I got the car home. It looks perrrrrfect. :D

This color looks so good on this car. I'm really glad I chose this color. My second choice was the metallic Grey but my brother is getting that color. His arrives sometime in Sept. same dealership. He's terrified now after hearing my story. Lol

Agreed, I was impressed and it allowed me to keep confidence in this dealership and my purchase experience. Kudos to Farrish Subaru fairfax va.

Glad to hear that your situation worked out well. I'd be keeping a very close eye on where the dent was, just in case the dent removal damaged it in any way. I would have requested a new body panel for that section, even if the wait for it would have been a few weeks. Hell, I might have just driven the car while waiting for it. :D

Glad everything worked out. I had never purchase a brand new car so it maybe easy for me to say now that I would probably NOT over react to the situation as well.

Just saw your pic, holy cow that color looks great or your photo skills rock! My dgm looks bland compared to that blue!:confused0068:

iPhone 4s photo. Only thing done was I blurred the plates and the inspection sticker on the car. I didn't need to manipulate the color because it is so damn incredible on its own. I have more photos I'll post later today. When it's cloudy the color looks like interlagos blue but when the sun is out you can see the metallic flake in the paint job and it has a sheen to it. Me like'y a lot.

Update: its starting to rain outside so I guess Ill post the additional pics since I cant go driving, grrrrrrrr.

Excellent choice on the GBS :)

I would have thrown up if that happened to me but then I flew 1,200 miles to get my car.

Awww.. It's like you bought a rescue BRZ, rescued from its previous abusive owners and now it's with a loving family :)

wow thats crazy well at least you got a nice gift out of it :D

I would have asked for more than just a $200 gift card...

sorry to hear of your troubles,BUT i would not accept this car! let 'em sell it to someone else! i would insist they pull a swap,or find another one (w.t.f!)
$27,000 or so? it's a piece of change,and they dented the shit out of it! brand new car! inexcusable! ..just sayin'

still! even though they are trying to effect a solution in good faith,they also don't want to get stuck with it!.i would have stood my ground and insisted on another car! (w.t.f!) what about your rights,especially in light of the fact you are about to shell out $27,000 or so!..my 2 cents!

Thanks for your comment, That's how I felt at first too but after seeing the repairs I contemplated long and hard on whether I wanted to buy the car. The car looked fine and I wouldn't have known where the dents were if I hadn't been told. They didn't have to do anything but pop out the dents. Sure I was po'd knowing that they had dented the car but they were up front and honest with me and they did offer to let me reorder if I wanted to and they had a possible preorder cancelation that I would have been offered first, had I passed on my original order/car. But, when everything was said and done, I didn't see any issue with buying the car. I took some photos recently of the area that was dented and you can't see anything. Also, I figured once the BRZ STI becomes available, I'll just upgrade to that. So for now I have a great car and am enjoying it more every day.