Backup camera guidelines - Two sets showing
 

Hello and greetings from Canada.

I recently acquired a 2017 Subaru BRZ, Canadian Inazuma edition, called the Yellow series and similarly spec'd in the US I believe.

Everything is pretty much all bone stock and with super low millage, ~8000Km.

I seem to be having an issue with the stock head unit, a FA765CS. Whenever I got in reverse, there are two sets of guide lines showing on the display.

I've gone to the diagnostic menu to access the camera settings sub menu and all that I can adjust, is one of the two sets only and cannot disable one of the two, so that only one set is showing.

Of the two sets, one seems to flicker along with the image displayed from the camera, while the other one is steady, which is the one I can adjust from the head unit itself. The one flickering is fixed and cannot be moved nor disabled and seem to be overlayed over the image by the camera itself.

Since the car is over 3 years, I'm out of warranty for the electronics and accessories. I've still gone to a Subaru dealer who said they had never seen this issue and even heard of the diagnostic menu...?? They've directed me to contact Subaru Support directly, which I did with no luck. They don't want to help me diagnose and fix this issue and want me to take the car in to the dealership...???? Yeah, that same dealership who had no ideas on how to fix this issue, who would the contact Subaru for help on how to fix it... Of course, at my own expense....

Soooo.. I'm turning back to you guys, to see if anyone else have had this issue. Not that it's a big issue, but more of an annoyance.

Let me know if anybody would have an idea as to what's causing it and hopefully how to fix it.

I have attached a couple screenshots of my head unit and its display with the two guide line sets.

Thanks,
Dave

Are you certain the camera is an oem camera? Many (most/all) of the ebay/amazon backup cams either have their own set of lines or the option to turn the lines on/off. There is usually a loop of wire sticking out of the back of the camera to cut to turn the lines on/off, often one to mirror the image too.

I'd take apart the trunk panels to access the camera and see if it has an extra wire (or two) sticking out of the sheathing.

This 100%. Like you stated, one set is with the image coming from the camera and the other is overlaid by the head unit. The extra set is from the camera itself.

At first I tought it was an aftermarket camera, since this is what I installed on my Tacoma and I had to cut a wire so the camera wouldn’t include a set of lines as well.

But before going to the dealer, I looked at it, removed it and could see correct Subaru’s p/n on it. I could not find a wire loop to be cut either.

I’ll remove the camera tomorrow and take a picture and attach it.

In the meantime, if anyone else has got another idea of what it could be, let me know.

Tks,
Dave

There should be a factory reset procedure on that head unit. Try finding that procedure and initiating it.

One question: Are your door speakers working?

You could have the camera from the facelift version and the radio from pre facelift.
Before the facelift, it's the radio that draws the lines, after it's the camera. So, mixing them will mess things up.

Something is very odd there. Subaru is well know for frequent updates to their head units (my wife's 17 Impreza had 8 in the first year) but that shows a version that is two years before the car was even sold! The latest firmware update may be in order. How to get that beyond the dealerships I don't know.

FR-S2GT86 - Yes, all speakers are working fine. I've looked for a procedure to factory reset my radio but no luck. I'll email Subaru back to see if they can provide me with the info.

gpvecchi - I've attached a picture of the camera showing its p/n. I'll ask Subaru to confirm as well. In which case, I hope they'll agree to find a fix at no charge, regardless of the warranty being expired.

Tcoat - Yeah, I already asked the question about a firmware update and was answered that there was none available.

So that's about it, I'll circle back to Subaru CS support and ask to be put in contact with a technician.

In the meantime, thank you all for your help and knowledge, that's very odd that I'd be the only one with this issue.

If you guys think of something else, let me know.. :)

Tks,
Dave

Yes, that's the part number of the facelift camera, so the guidance lines are build in.
The old camera version without lines is 86267CA000.
I suspect that the head unit comes from a pre-facelift model, that's the issue; was it stock in your car?
To solve it, you-ll need to replace or the head unit with a new/aftermarket model, or the camera with the old part number...

Yep, all stock. When ownership was transferred at Subaru, I even got a 3 months Sirius XM trial showing the corresponding radio code of the head unit in the BRZ, telling me it’s the radio registered at Subaru for my car..

I have emailed Subaru and asked to be put in contact with a Technician to troubleshoot this issue.

Stupid suggestion: have you checked if there's the option to turn off guidance lines in HU camera settings?

Yes but couldn't find one, either from the line diag menu or the service menu.. :(

I'm not sure if this will apply to Subaru, but if you register the VIN of your Scion or Toyota through Toyota's online portal, you can get the service history of your car since before it was sold.

I found that the original owner of mine had to have the battery replaced within a few days of delivery, the A/C system needed recharged within weeks of delivery, and the owner at some time had accidentally tapped the lock-out button in the trunk and it would not pop when he/she tried to get into it.

This told me that:
1) The original owner wasn't smart enough to read the owner's manual,
2) The original owner trusted the dealer too much to do simple tasks for them that they could have easily done themselves had they had enough experience, or were just too lazy to watch a few YT videos to help them figure out the problems on their own.

I came to the conclusion with a few other clues that I found inside, that the person that owned it before I did was either a senior citizen or a young college student who did not modify or abuse the car when they had it, which was good for me.

I guess what I'm trying to say is, gather as much information about your car as you can to help you figure your problem out. I suspect that there have been some components replaced in your car that aren't compatible with each other, either by a previous owner or the dealer.

I tought it could be the case as well, so I phoned the original dealership, who's done all the service and asked. They never touched the camera nor the head unit and were never asked to look into this issue.

All that was done other than regular maintenance, was to replace the battery this year.

I've asked Subaru if they could swap out the camera, we'll see. Otherwise, I'll just live with it... :)

I tought it could be the case as well, so I phoned the original dealership, who's done all the service and asked. They never touched the camera nor the head unit and were never asked to look into this issue.

All that was done other than regular maintenance, was to replace the battery this year.

I've asked Subaru if they could swap out the camera, we'll see. Otherwise, I'll just live with it... :)

Can I ask, how do you know it was never touched by anyone other than that specific dealership? It's not beyond reason to think the previous owner may have had a failure in the camera/headunit and got it replaced outside that dealership or did it/had it done themselves (resulting in the 3rd party ordering the wrong version on accident).

Not to mention, if that did happen they wouldn't be keen to divulge that to anyone either. From the dealership's end I would say it's obvious someone else worked on the car as it now contains a component that was not installed factory on that vehicle. A problem like that would've shown up when the dealer took receipt of the vehicle, not 4 years later.

True, I’ll give the previous owner a call to confirm, worth asking again, but when I first met him and asked, he said it was like that and never bothered having it fixed.

As I said, the camera is correct for your model year, it's the head unit that doesn't match.

Might just be me, but those statements always smell fishy to me. It's a great way to cover-up something you don't want to admit you did.

Even more so when he could've had the dealer fix it immediately and free-of-charge at the beginning.

We’re talking about an elder man, he was only using the car to go to the golf court and back. 6800KM in 4 years. He did all the maintenance even when not required and gave me the invoices. Heck, he even did a full 20K KM maintenance and inspection prior to selling it, even though the car was only 6800KM.

I think it’s just ignorance from his part and thought it was perhaps normal.

My main issue with this car is the anti-rust treatment the car had. The engine bay is looking nasty and it’s taking quite a lot more ebow grease than expected to fix it. But I’ll eventually finish it up and be happy to look under the hood!

gpvecchi - When you say it’s more likely the head unit to be incorrect, would you know which one should have come with a ‘17 MY?

I'm not experience in US models, but I have full access to Subaru spare parts documentation. Please send me your VIN number in PM and I'll check what HU you should have...

Thanks, check your PM’s. The one in the car right now is an FA765CS.

Hmm, searching by the head unit model on google, FA765CS, finds other Inazuma editions with the same one, looks like it the correct one.

Subaru lists the 2017 stock radio as part number 86271CA760.

The (virtually) same radio has a different part number for each year of the BRZ. That's what makes it really easy to order the wrong one. For example, the 86271CA740 is pretty much the same but is the part installed on 2015-2016 models. This difference might not be reflected in Fujitsu's model number if the hardware is the same but is setup differently software-side.

I just checked and this is what I've got, an 86271CA760 installed, along with the correct camera for the 2017...

Now I don't know what to think or what could be the problem.

I thought the incorrect camera was installed, then maybe a head unit from a previous year, and both are correct...

Hihihi, hahaha!!! :happyanim:

I think I'm losing it... :confused0068:

LOL!!!

I guess I can say that I've got an exclusive feature no one else has... Hahaha!! :thumbup:

Non safety-issue manufacturer design flaw is all that I can think of that may be the issue.

What you can do is ask other people with that same year and Inazuma edition if they are experiencing the same issue as you are (basically what you are already doing here). If other people report the same issue to you but simply don't feel that it is an important enough problem (or even recognize it as a problem) to inform Subaru of the issue, then you may never see a fix. You could possibly go through all the Subaru technical support bulletins for your VIN to see if it has been reported to Subaru and if they have a solution or not (again, what you have already done).

Not much for you to do but gather more information yourself, or simply live with it.

If it bothers you that much though, you can always go aftermarket.

Attachment 200637

Or you can be like @Tcoat and bitch and moan and complain that it sucks all the time and never put any effort into actually doing anything about it. :D

Hey I will get around to it. At this point I am not cutting up wires on my warranty covered car so they can deny me something down the road and then I can cry about the nasty dealers and how they are ripping me off.

Hahahaha, you guys are funny!! :) :) :)

Yeah, like I said, it’s more of an annoyance than a real issue…

Well, looks to me like @Tcoat was on to something with the firmware version maybe being incorrect. I wonder if there's any way to flash a different version yourself?

Found this: https://subaru-na.naviextras.com/sho...devicessupport

Now it only shows Nav updates on what is accessible without creating an account. There may be more options available if you do set up a login. If nothing else it is a good place to start.

Not rushing you or anything, just trying to help a fellow twin owner out, but if you were to take these two harnesses indicated in the pictures here,

Attachment 200665

Attachment 200666

which can both be found on Metra's website,

Attachment 200663

Attachment 200664

and if you were to solder them together matching the pin positions on each molex plug to make an extension harness, you won't have to cut any of your cars' wires for that test that I wrote up for you about a week ago in post #61 of this thread:

https://www.ft86club.com/forums/show...07#post3429607

All you would have to do is not connect the blue wires together in the extension harness, and would have to cut and/or de-pin the blue jumper wires out of that harness within.

I'm thinking of ordering the two harnesses and making this test harness myself. If you'd like to have it when I'm done with it, I'll send it to you, free of charge and I'll pay the shipping.

I'd be up to a solution that doesn't show evidence of tampering. It isn't maintaining the warranty on the HU it self that concerns me since if caused the issue I wouldn't claim it anyway. It is giving them an excuse to not cover something else. Don't think my dealer would give me any grief no matter what I did but I would hate to be away from home and have to get work done just to be told no.

I've just ordered the harnesses. I'll put it together and test it in my system first to make sure it works and let you know. There should be no evidence of tampering for you to be concerned with. I'll even take pictures and show you exactly what fuse to install in the fuse block and which pin to grab power off of at the amp in order to energize it. This will make the job easy and take even less time that what I described in that thread.

Who are you, the Thread Police?

Attachment 200723

Now sure how this relates to my issue, LOL!

As for the firmware update, I have already downloaded and installed the Subaru toolbox, but all I could do with it, was to order an update for the map and the options to update the firmware was grayed out.

Anyone else been able to use the toolbox software to update their firmware?