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CPO 86 with burnt clutch a week after purchase
I recently purchased a Certified Pre-Owned 2017 Toyota 86 last Saturday, May 23rd, it had an ODO reading of 40,670 miles. I was experiencing transmission issues throughout and my clutch was slipping. I suspected a worn clutch and took it into my local Toyota dealer to be looked at (41,490 miles). They're diagnoses were that my clutch was extremely worn, my throwout bearing was worn out and my flywheel was damaged. The dealer service department stated that all of the items plus labor would come to a total of $2400 for a new clutch assembly and new flywheel, with only the bearing being covered under the 7 year/100,000 drivetrain warranty or the 1 year/15,000 mile bumper to bumper warranty.
Is 2400 too much for a flywheel and clutch replacement? What should be the reasonable cost? Given that I purchased the car a week ago as a CPO and drove it less than 1000 miles, the clutch should not have been as worn as it was, and the CPO inspection should have covered the damaged flywheel. If my repairs are reasonably not covered by the warranty, is the quoted $2400 too high for the repair? Should I take it to an independent shop? Escalate it to Toyota Corporate? |
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I bought my Exedy Clutch kit and Flywheel online, then got it installed at The Racersline for a fraction of that price. That dealership is trying to rip you off... Sent from my SM-G965U using Tapatalk |
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will changing the clutch at an independent shop void the CPO warranty? |
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Bring it to a regular shop with the new clutch and ask how much in labor it'll be if you supply parts. |
At an independent shop i'd expect to pay half that. CPO obviously doesn't mean much apparently, who certified it and what did they certify?
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the CPO warranty covers all drivetrain except for wear items like brake pads, clutch, etc., I believe it would cover things like knock if I were to experience it. But like you know, correct me if I'm wrong |
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Just saying, don't have a false sense of security that anyone anywhere will do their job, or the right thing. Gotta look out for number 1. Sorry if I seem like a skeptic, if you knew my history with my car you'd understand, but it's not my thread so I'm shutting up :) |
instead of paying for a full flywheel replacement would it be possible just to pay to get the flywheel refinished? i feel like that would take a couple hundred off the cost.
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If I take the car to a independent shop to get the clutch replaced, do you think it's worth it to spend another 100-200 to get an aftermarket clutch? possibly a stronger clutch and a lighter flywheel? I was thinking the ACT street clutch and lightweight flywheel. or should I stick to OEM? |
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The CPO inspection obviously was not done adequately. Contact the dealer it was purchased from and insist they make the car as it was advertised. If not cooperating contact Toyota corporate.
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Have the dealer replace throw out bearing on their dime and provide an exedy clutch kit for them to replace. Think it's like 300 bucks. Am I missing something or you said dealer will cover tob? And that's worst case scenario, contact Toyota before though, they might cover it all.
Sent from my SAMSUNG-SM-G900A using Tapatalk |
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I paid 2400 for complete clutch at Toyota dealer
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because if the parts the person supplies are garbage, and fail, they stand the risk to be liable for their installation practice messing it up instead of getting crap parts... and that's an unnecessary headache for everyone. |
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Suppose we install a clutch that develops a defect, we turn around to our supplier for a new one and they eat part of the labor on the warranty job. If we I stall your clutch that has a defect, we eat the clutch and labor on the warranty job. BYOP is terrible manners. Buy your own parts if you install them, that's fine, but don't bring that crap to a shop. |
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Take it back to the dealer and tell them you do not want a car with problems that were not your fault and they should have checked before sale, if they side step talk about the local TV station having a consumer problem line. You bought a car with a warrantee and they will not fix it or refund the money.
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Right, so shops are never supposed to help out their customers, or do anything that they don't make tons of cash on. Nice fantasy you have there. In the real world, shops will help people install parts, and then they will get extra business from those same people in the form of new orders and a new customer. Happens all the time. They also get word of mouth advertising from a happy customer. Only place that doesn't happen is at dealerships, because they don't need the business, they are busy raping their customers pocketbooks as much as possible. |
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I'm not saying it's never done, we do it sometimes, but we don't have BYOP customers, we have good customers, and if one has a special case, we can accomodate. The "good word of mouth" from a one time customer that got his parts installed is worthless, it'll only attract other one time customers that want their parts installed. Dealerships are another beast entirely, because they get paid by the warranty, not you, and the warranty isn't going to pay to install some dude's parts. And if your car isn't under warranty, what the hell are you doing at the dealer unless it's a ridiculous special case like I had last week, recalibrating an SMG control module on an '03 Z4 after the shift travel and gate position sensors were replaced. Now the thread has been derailed enough. OP's problem, That's BS, after a week they should goodwill that on warranty. Raise a stink. |
I broke the timing belt on my GTI. Took it to the shop and they wanted to charge me like $150 for each valve that needed to be replaced.(The Mk IV GTI has titanium valves so they bend before they poke holes in the pistons.) I went home and found a brand new whole head assy (valves, cams, the works) for 300 bucks. Asked him if I could just supply a new head and he said no problem but of course no warranty. He charged me $300. Turned out 19 of the 20 valves were bent.
So, it's worth a try. |
it depends on the shop, either's attitudes, as well as the previous relationship with the people of the shop. i've got 3 different places that i could bring my own parts to if i wanted. i know them all well, and know they would do it because of our pasts--all of them know i do a ton of my own work, but sometimes run out of time, so it's not uncommon for me to have the parts but not the time. but because of that relationship, if i supply something and it breaks, i know not to go back to them other than to give them a hard time about it. they're also not afraid to tell me that what i ordered is crap, and they've had better success with a brand they can supply...
but all 3 of them have stories of some random jamoke showing up, and rudely demanding that they install a cheap part--sometimes a used part-- for as cheap as possible. to which they're preference is to decline doing the work at all. |
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hell some of the toyota dealerships who did the valve seal recall have installed aftermarket clutches for customers that were brought in. |
@RZNT4R yeah so they can sell parts at markup! And they probably overcharge you on a brake job too! Those shops don't get my business!
But even my single-owner shop guy was trying to get me to use parts from his supplier (he's a WRX guy) and he often seems confused about what parts are compatible for a BRZ (which for the most part is nothing!). So for my own sake I need to do my own parts shopping or my guy might do something silly like when he suggested we install a TOB sleeve designed for a WRX. |
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We will install customer supplied parts and clearly state that we only guarantee our labor in those situations, any fault of the part is not our responsibility. We also don't "rape" people and appreciate whatever business we can get. |
Dealerships vary widely based on ownership and management. No offense but many dealerships do like to bend people over the barrel. Those fancy coffee/latte machines and "free" snacks, TVs everywhere in the waiting room.. they gotta get paid for somehow. I remember a dealership wanting $500 to change out a TPMS on my wife's Volvo. $50 at a local tire shop.
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We know what parts fit a brz/86 because if we've got a brz/86 in, we'll order parts for that VIN. You seem to want to mix and match, and that is your responsibility. It's s not on the repair shop to know every interchangeability between cars, it's a repair shop, not a tuning or modding shop. I always say, when you pay for a brake job at the shop yes it costs more, but you pay for the expertise, service and warranty. I roll out brake jobs done RIGHT, and within 18 months, if they go wrong, we warranty them and do them over. Now if you're getting screwed with shitty parts sold at 300% markup and installed on the car by the equivalent of an ape, it's on you to get wise and find a new shop worth your trust. |
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