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-   -   Took my car into dealership for diagnoses (https://www.ft86club.com/forums/showthread.php?t=137493)

SamtheKorean 10-26-2019 06:42 PM
Took my car into dealership for diagnoses
 
hey guys just wanna ask for any advice, it’s my second time taking my car in for work, first time they replaced my clutch assembly (covered under warranty) and it was about 2000miles ago. took my car in again this week thursday because my trans was grinding 2nd,3rd,4th, and 6th. they didn’t test drive the day i dropped it off but they gave me loaners car to drive home telling me they will contact me back if it’s gonna be covered by warranty or not. it’s been 2 days since i dropped it off with no status update back. i don’t wanna call them ever time to check because idk but should i be calling to see if they got any updates or just keep waiting?

soundman98 10-26-2019 07:36 PM
it's totaled. buy a civic si.

seriously, just call them.

alan.chalkley 10-26-2019 07:39 PM
Wait is a four letter word , best to see the service manager.
The phone is for talking bs.

Mr.ac 10-26-2019 08:29 PM
If you are paying for the rental I would have called them after one day.
All you have to do is either drive over there or call. Sometimes they get busy, or they are just lazy employees behind the counter.

FRSBRZGT86FAN 10-26-2019 10:01 PM
You're being way too meek.

You're paying THEM for work most of the time, even if it's under warranty they are still in possession of a vehicle you paid for. Call them and get an update and see why they haven't contacted you.

SamtheKorean 10-26-2019 11:08 PM
Quote:
Originally Posted by FRSBRZGT86FAN (Post 3269966)
You're being way too meek.

You're paying THEM for work most of the time, even if it's under warranty they are still in possession of a vehicle you paid for. Call them and get an update and see why they haven't contacted you.
right i’m gonna call them first thing in the morning of monday, they close tomorrow so monday is the earliest...

humfrz 10-27-2019 01:52 AM
Quote:
Originally Posted by SamtheKorean (Post 3269985)
right i’m gonna call them first thing in the morning of monday, they close tomorrow so monday is the earliest...
Good plan.


humfrz

humfrz 10-27-2019 01:54 AM
Quote:
Originally Posted by soundman98 (Post 3269947)
it's totaled. buy a civic si.

seriously, just call them.
:slap: you're steppen on @Mr.ac 's line.

Shame on you.

:D


humfrz

Will BRZ 10-27-2019 01:56 AM
For sure call Monday. It’s one thing if they’ve identified the issue and it’s another if they haven’t even diagnosed it yet after a few days. I know they probably have a bunch of cars to get to, but just because you’re in a loaner doesn’t mean you’re not wanting to get your car back. Call and ask for a quick update on everything, then ask when you can expect to receive another update. That way you’re more or less expecting it if that makes sense. Good luck

Mr.ac 10-27-2019 02:02 AM
Quote:
Originally Posted by humfrz (Post 3270021)
:slap: you're steppen on @Mr.ac 's line.

Shame on you.

:D


humfrz
It's ok. I don't mind as long as the message get across. The less 86 owners the better.

Celica00 10-27-2019 02:12 AM
I haven't heard too many good stories that start with "I took my car into the dealership"

Call em.

Lantanafrs2 10-27-2019 07:50 AM
Not to be an asshole (does come naturally) but I've never had a bad experience at a Toyota dealer. It may seem challenging but at the end of the day it all works out

RZNT4R 10-27-2019 09:29 AM
Quote:
Originally Posted by SamtheKorean (Post 3269935)
hey guys just wanna ask for any advice, it’s my second time taking my car in for work, first time they replaced my clutch assembly (covered under warranty) and it was about 2000miles ago. took my car in again this week thursday because my trans was grinding 2nd,3rd,4th, and 6th. they didn’t test drive the day i dropped it off but they gave me loaners car to drive home telling me they will contact me back if it’s gonna be covered by warranty or not. it’s been 2 days since i dropped it off with no status update back. i don’t wanna call them ever time to check because idk but should i be calling to see if they got any updates or just keep waiting?
It's OK to call and ask what's up, it's another thing to be that annoying customer who annoys the counter staff for 3 hours for a 1 hour job on the car.

Personally I like to be there in person more than on the phone because a smile and a friendly demeanor tends to grease the working when dealing with service people and that doesn't translate as well over the phone. But as long as you're not overbearing or demanding and are receptive of their circumstances (like the inventory system being a mess and parts taking forever to arrive), they'll probably be glad to deal with a customer that isn't an a-hole for once.

Quote:
Originally Posted by Lantanafrs2 (Post 3270062)
Not to be an asshole (does come naturally) but I've never had a bad experience at a Toyota dealer. It may seem challenging but at the end of the day it all works out
My check engine adventure started pretty damn bad, But I like to think that for people to fix their mistakes they have to have a chance to fix them. It took some serious talking to finally know what was up (these big shops don't seem like they want people to be privy to their inner working), but a year and a half and one month of driving a loaner later, she's fixed and doesn't seem any worse for it.

WNDSRFR 10-27-2019 09:37 AM
What part of the clutch assembly is covered under warranty?

SamtheKorean 10-28-2019 10:34 AM
Quote:
Originally Posted by WNDSRFR (Post 3270074)
What part of the clutch assembly is covered under warranty?
they covered flywheel and pressure plate

SamtheKorean 10-28-2019 10:49 AM
Quote:
Originally Posted by RZNT4R (Post 3270071)
It's OK to call and ask what's up, it's another thing to be that annoying customer who annoys the counter staff for 3 hours for a 1 hour job on the car.

Personally I like to be there in person more than on the phone because a smile and a friendly demeanor tends to grease the working when dealing with service people and that doesn't translate as well over the phone. But as long as you're not overbearing or demanding and are receptive of their circumstances (like the inventory system being a mess and parts taking forever to arrive), they'll probably be glad to deal with a customer that isn't an a-hole for once.



My check engine adventure started pretty damn bad, But I like to think that for people to fix their mistakes they have to have a chance to fix them. It took some serious talking to finally know what was up (these big shops don't seem like they want people to be privy to their inner working), but a year and a half and one month of driving a loaner later, she's fixed and doesn't seem any worse for it.
Gave them a call 20 mins ago, honestly i don’t know what’s going on. the service advisor said tech drove on friday but wasn’t able to find any problem (which is weird cuz it’s clear and loud grinding sounds) I’m sending in the email with a video of the car making noise. they told me they’re going to test drive again today.

SamtheKorean 10-28-2019 11:58 AM
Dealership update, tech test drove my car today again. still said there’s nothing wrong. good thing i took a video before i took the car in for a proof, sent the video to my advisor and she’s going to forward it to the tech... really disappointed how they diagnose for anything. there’s a clear loud grinding noise and the dealership is denying it. When i go pick up my car i’m willing to take one of the tech for a ride to show the problem. let me know if you guys have any tips in this situation.

humfrz 10-30-2019 02:07 AM
Quote:
Originally Posted by SamtheKorean (Post 3270370)
Dealership update, tech test drove my car today again. still said there’s nothing wrong. good thing i took a video before i took the car in for a proof, sent the video to my advisor and she’s going to forward it to the tech... really disappointed how they diagnose for anything. there’s a clear loud grinding noise and the dealership is denying it. When i go pick up my car i’m willing to take one of the tech for a ride to show the problem. let me know if you guys have any tips in this situation.
What I do with the guys at the auto shop where I do business, is to take the tech for a ride and make sure he understands what my concern is. During that ride, he drops me off at my house and takes my car back to the shop, with instructions from me to "fix" it. Meanwhile, I take a nap.

After it's fixed, they call me and stop at my house and pick me up and I drive my car and the tech back to the shop, to make sure it's fixed and pay them.

This works for me.


humfrz

RZNT4R 10-30-2019 05:07 AM
I like to have the customer ride along on a test drive. I don't want them to drive though, I want them to sit in the passenger seat and point out the issue they have as I manipulate the car and recreate then isolate it.

On numerous such test drives, after being unable to duplicate and chatting away with the customer for a few minutes while driving around, they've "slipped up" and told me the complete opposite thing they told the service advisor or some completely new bit of info and that turns out to be the key.

I have trouble seeing how they repair cars without that connection to the customer, it's such a gold mine for diagnostic.


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