Not Happy Toyota !
 

I signed a preorder in early March for a GTS manual. I was told it would be a July build and August delivery. Now it's pushed back to August build and September delivery!
Tonight I noticed a GTS manual for sale on Carsales! What's the point in taking preorders if there not going to fill them first ??? I've made a commitment to a car I haven't seen or driven for no reward !
Toyota Not Happy!!!:mad0260:

where is that gif for the worlds smallest violin?

lol

You sure? There's no GTS manuals up there now.

Each dealer gets a certain quota. If a dealer you didn't order from decides to put one on carsales then that's their business.

Only one thing to do..........http://clovisindependent.com/wp-cont...re-440x316.jpg

welcome to life

Im exactly in the same boat as you. exact time frames.
march pre-order
june build - july delivery pushed out til august build sept delivery.

Pre-order seems to be a load of sh*t for some people.

:paddle:

Pay attention Toyota
 

Toyota are trying the same s#%t with everyone: people have Pre ordered in good faith, but Toyota are facilitating a form of queue jumping that is VERY unethical.

Any 86 offered for sale at the moment is an 86 that rightfully belongs to to a Pre Orderer.

Wake up Toyota or this will bite you big time.

Welcome to Toyota!!!

I had a similar experience and now I am not going to buy the car until one is physically ready to be delivered. Not interested in people taking my money (deposit) and then giving me reasons why they can't deliver the car by the agreed date.

I believe in the next 6 months there will be plenty of cars on carsales so I'd rather buy one straight away, than wait and hope.

Subaru might be different, don't know yet.

If it’s any consolation, I really feel for you guys. Talk about a kick in the teeth. Just crazy that Toyota would treat you guys so disrespectfully.

Car companies in Australia are obviously receiving far too many benefits from both current and existing corporate welfare policies if they can’t even organise a tuckshop queue.

Supply and demand ya bunch of girls. They have the supply, we are providing the ridiculous demand.

They can do whatever they want and at the end of the day, we'll still buy an 86. Within reason, Toyota are well within their right to do what THEY want with THEIR stock.

Heres a question....
Have you signed a contract based on a guaranteed delivery time?
- If so, ask for your money back.
- If not, cry me a river.
- Alternatively, see if you can leverage your position to get a good deal on a Prius? :thumbsup:

Crouchy - you are a bit of a douche ... if you take offence cry me a river.

First of all, i placed my order and was just past the first two rounds of sales. I placed a pre-order down as i was under the impression it was the faastest way to get what i wanted. This was at the end of may before sighting and price.

Istill don't even have a production date, yet i have found two examples of my car online and only started searching yesterday (they were sold, but literlally hours before i called).

I am in the process of drafting a letter to both fair trade and the ACCC on the "pre-order" practice when pre-order does not give you any queue position.

if anyone has other examples feel free to let me know.

to be honest this experience has soured the joy of getting a new car
:bs::bs::bs::bs::bs::bs::bs::bs::bs::bs::bs::bs:

i dont know why you guys are attacking Toyota. Its the dealers who are giving you the wrong dates.

I think it's the deposit that is the painful part. I've ordered a few new cars and had to wait, never had to put a deposit down before.....

I disagree. Supply and demand basics are orthogonal to the point being made in this thread. Which is that Toyota offered a pre-order service on the basis of being placed in a queue. Nothing more. Nothing less.

And here we are seeing some examples of that service not being honoured.

Here, I'll tell you what. Why don't you go camp out in front of an Apple store for a few days before they release their next product and then just before the store opens I'll come with a security team and escort away. You'd be delighted, wouldn't you? Well, that's just a concrete representation of what has happened here. It has nothing to do with supply and demand. It has to do with understanding customer experience is not just about product and that when you offer a service you should honour it.

I know where you are coming from, but here's my view...

To a customer, it's all just "Toyota". If TMCA can't understand that, that's part of the problem. Companies need to own the end-to-end experience, not point fingers along the value chain.

You guys are forgetting about fair go for the dealers too. These 86's were spread over the country for a reason, so every dealer gets stock to sell. Pre-order or not, if you didn't order ahead of other people from that certain dealer, you have to wait. A guy up here in Darwin ordered his from Sydney to get it delivered this first round. He would have had to wait otherwise...

isn't that the point of being a dealer? i am in a sales role myself and i don't get a "fair go" and equal share of stock in the country, it is first in best dressed. the truth of this system is that if i buy from a well known dealer - i could wait longer!

We were told that from day one, no secret that Toyota is sharing the stock across the country.

i am glad you were!? - which is another gripe i had, i signed up to the toyota keep me informed section and got no inof about the pre-order

but hey they can keep sending me camry ads!

so it means that pre-order means nothing i guess ???

pre-ordering with your dealers just puts you in line at that particular dealer.

If you ordered before the initial allocations were provided to the dealers, then the dealer didn't get the car you want in their first allocation, you have to wait for the next round or build to order.

How many whingers in this thread asked the dealer what their spec/trans/colour allocation was from the first run before placing an order? How many of you know how many people ordered before you from that particular dealer? Did you check the same with multiple dealers before placing the order?

You can't do much when the dealers hands are tied with regard to what cars they get on the initial allocaitons.

Well yup. It fucking sucks.
I'm in the same situation myself. But after you've calm down a little bit you will see that there is almost nothing you can really do except suck it up and accept that you've been screwed over. It happens. Want to change dealers? Expected longer wait times.

However, if you have a plan that would actually help, I'm all ears.

Remain calm and wait patiently for your 86.

Hey Karlos. My experience was with Torque Toyota, North Lakes. I called them at 10am on June 4th, just after the pricing was released and was told that they have two cars still unallocated for delivery in June (!!!). I placed a deposit over the phone and started counting the days. Then I get told there is a delay and eventually that there has been a "mix up" and no car is available for delivery, it was "double sold". The option offered was to go into the queue with the estimted delivery date of August/September. I said I will think about it and consider a test drive first. After the test drive late on Friday evening 22 June, I went to a couple more dealerships on the weekend 23/24 and got back to them on Monday saying I want to go into the queue. At that point I was told that I took too long to decide and the place in queue is gone.

Got my money back as I had a delivery date on the contract, but I will never ever deal with Torque Toyota again. All this time I was treated with total lack of customer service - the only way I could even get real information was actually drive up to the dealership and demand to talk to the sales manager - who proceeded to give me very different delivery estimates from what the salesman was telling me in the first place. Sales Manager still told me that basically, they don't care about customer service with the 86, as the car will be sold regardless.

Great work Toyota on attracting new customers!

PS: Have to mention the alternative - Toyota Sci-Fleet Kedron have been very good, if they had stock I would consider buying the car off them. They are unfortunately pretty sure that they can't deliver until very late this year/early next year (I appreciate this rather that telling me porkies) and I believe that if I still want the car by then I'll be able to get it sooner from carsales.

Skorov, It is amazing how a nicely worded letter to an industry body or fair trade comission can make a big differnce. The facts are these.

Toyota were/are taiking pre-orders at dealers for cars to be built
Toyota dealers were also accepting stock that may be of the same spec to onsell to other interested parties
Toyota and dealers gave the impression that a pre-order was the best way to secure an order
A pre-order which cost money does not mean you will get your car quicker than someone who can walk off the street and is absolutely no gaurantee of a place in the queue for delivery of a vehicle.
There is also nothing stopping a toyota dealer selling my car to someone else even though they have my deposit.

At the very least, this could bring a change to how the system works and allocated cars will go to the dealers that have been successfle enough to pre-sell them rather than random stock control being distributed around the country where there are clear winners and losers

Oh, I expect those customers that have been burnt by not receiving the service they paid for are aware that Toyota have consciously put its internal org structure and politics ahead of customer experience. And those customers likely won't forget. I know that'd be the case if it was me.

For me, putting the burden on the customer to have to be knowledgeable about arcane internal systems and practices in order to understand something as simple as a queue is nothing short of poor service. As Bill Buxton says: "Ultimately, we are deluding ourselves if we think that the products that we design are the "things" that we sell, rather than the individual, social and cultural experience that they engender, and the value and impact that they have. Design that ignores this is not worthy of the name."

???
The first batch is being shared around purely for the customer....

Haven't you heard 2 cars per dealer etc?

Sorry, but how so?

so all cars just don't all get sold in Sydney......

A pre-order queue doesn't intrinsically discriminate based on location so your point is lost on me, sorry.

You better learn how that pre-order queue works then hey.....

Go to a dealer that wont tell you complete and utter bullshit, "order now and it will be here in a month" haha.

Not mentioning any specific culprits.

* cough* Rockdale *cough*

Feel for the guys who have been screwed over. It really isnt fair. See I ordered later than you guys in June just before the price was announced and been told my car is July build and August delivery, hope I dont get screwed myself.

A contract is a contract, if they cant deliver what they promised then they shouldnt have made that promise in the first place and need to offer up some compensation.

If you guys have the leverage to do so then take your deposit back and get an 86 from a dealer that can get you what you want.

Better learn? too late now, the dealer more likely should have informed.

i buy a car, it is on order
cars are to be delived in my spec not sold
the car arrives in the country
i should be given preference

simple as that otherwise why take the money

i am not ordering to get the car at a time suitable to the dealer, i am ordering to get it ASAP!

Bringing us neatly back to my comment that you initially took issue with but now can hopefully understand better. If you can't, that's OK, I'm sure we both have better things to do. :)

i'm in the same boat as Skorov and st162celica. :mad0259::sigh:

the dealers need demonstrators too :iono:

It probably came down to color OP. Which color did you order? If you ordered a white one good luck with that. :lol:

Sheesh, yet more irrelevant FUD being thrown about. Demonstrators are also completely orthogonal to the points of this thread.

You guys have been given horrible service. No doubt. And then having some of the characters on this forum not understand what's happened and lay into you even further must make it even worse. Sorry chaps. Maybe try reading books on zen and patience or something and use this as an opportunity to go on a self-enhancing spiritual journey? Hmm... or maybe just punch a hole in the wall.

That explains why only the white ones take a long time. Skorov and I are after white as well.

Dammit...I knew I should have went with Sonic Blue! ahh...well, i guess i can wait...not really...LOL! I love white as well.