My awful experience with Wasp Composites
 

Here's my story on when I ordered a Driveway Labs front splitter (Made by Wasp Composites) in early December.

I was searching for some functional aero for track usage. The product seemed like a quality piece of hardware for a reasonable price, so I placed an order in early December(11th) promising a 2-3 week turnaround. Plenty of time before my first event of the year 1/24/16.

4 weeks later, I asked for an update and the splitter hit a delay due to the Holiday. No big deal, as a distributor I understand things can get a little busy around new years.

Its now February and the splitter is here scheduled to be delivered on the 3rd, I missed my first event but whatever, I'll have it in time for my 2nd event on the 6th of Feb.

For some reason, the hardware for the splitter ships separately from a different location in the US. I end up not receiving the hardware before my event for the weekend and I'm starting to get frustrated. How hardware takes 2 months to be delivered is beyond me, if anything it should have shipped weeks before the splitter was finished being made.

It's now near mid feb and neither of us knows when the hardware will even ship. I'm going to attempt to go to a hardware store and just fab something together myself.

Terrible customer service and lead times, really sad because the splitter is a beautiful piece

When you complained about the delay for the hardware, did they offer to make any accommodations such as upgraded shipping speed or store credit/refund? Seems strange that a small bag of hardware would take dramatically longer to ship versus the main diffuser itself.

There has been no accommodations others than a "thank you for your patience" message.

That's what I'm wondering myself since some tie rods, spacers and bolts shouldn't be very hard to source. I was told in the beginning of feb it was delayed due to an east coast storm, but it should have honestly shipped by now.

Contact wasp composites

Good luck man. Wasp Composites is also WAAAAAY behind in their S2000 products as well. Here is a recent thread for an example:

http://www.s2ki.com/s2000/topic/1138.../page__st__100

I love the look of their splitter, but I would never buy one due to their customer service. It's a shame that Driveway Labs went from making them in the driveway to partnering up with a company that is in over its head. Most people have the best success by contacting Bryan (Wasp) on Facebook by the way.

Sounds like you should have gotten you a splitter from Velox... Sorry to hear about the issues with DWL...

Try APR brother.

@Wonderbar?

Hardware was delivered today, ended up taking 9 weeks total for everything to arrive. Don't let that sway you from buying a splitter, its a really nice piece of hardware. Just speaking from experience for the unrealistic lead times.

Although this is more of a Wasp Composites issue than DWL, don't let that sway you from buying their diffusers since they are actually made by DWL themselves

Inferior product. See link below, Wasp is much stronger.

http://www.ft86club.com/forums/showp...56&postcount=9

If we're comparing Apple to Apple, APR actually makes a honey comb splitter that is very strong. It's so strong that you can actually just use 4 rods to mount the entire splitter.

I've explained the situation directly with everyone waiting on the stuff from wasp.

As to my knowledge he closed up doors while still owing a ton of people parts/money.

I'm working on fixing the situation, and all I can do is apologize. I've given credit back to several people who asked for it, if you don't vocalize, I don't know what you want.

Everything is going to be built in house in the very near future.

You can contact me directly if you are still wanting compensation on this.

6143294964

Carl@drivewaylabs.com

Wow that sucks ass, Let me guess, now you're the one left to pick up the pieces?


That's why making sure your partnership isn't made with a less than reputable provider (just a general statement, as I have no idea whether or not you had done your homework on him before... maybe you did maybe you didn't maybe you did and he fed you some bs, who knows... aside from you anyways.)

In Driveway Labs defense, I know Carl personally, I have done some consulting on his products, and my car wears them proudly...he's a stand up guy. Whenever he's told me something, it happened, but he has had some other issues in his life, that have taken him from the fore front of DWL. Putting things in the hands of others, and counting on partners/suppliers can, and it appears did, bite him. I'd suggest giving him the opportunity to make it right, and he will.

Carl drove 2 hours, each way, to deliver a set of side splitters to me, when they accidentally got shipped to him, instead of me. That's pretty good customer service in my book.

I can absolutely tell you that he did not close up shop. Do you need his physical address?

You wouldn't be the only person I know of that he owes parts to.

Agreed. He is still slinging parts to S2000 guys and they keep waiting and gobbling up his shit. You see quotes like this "Yeah I waited 2 months and then I didn't get any hardware and waited another month and the quality is amazing. Thanks." I can't believe someone isn't making a better product and putting him out of business.

Please. I'll make a trip to Cali this summer.

I take responsibilities for the failures that I can. What it means for you guys is that I'll be building dry carbon fiber with my own hands.

Hope all get back to normal for you soon, as I really like the products you put out.

Thanks man, I appreciate that

Call Spectre:

35.2906825,-119.0442893

Everything ended up being delivered and the product is top notch. Apologies for calling out DWL, honestly this is mostly a WASP issue and I just went on a rant since there were communication issues.

I hope you're able to source your own splitters since I hear many people are being screwed by WASP with ridiculous wait times.

PM me when you're gonna come out.

We may need the driveway labs stuff at CSG ;)

CSG + DWL = <3

Also, maybe we need a mod to help change titles so we don't have misleading info in the title saying that DWL sucks?

Just a thought, since DWL is being really up front and taking care of the issue. ;)

Absolutely, sir. You guys rock, I'd love to see the shop and get school on some setup stuff.

The title has been changed since DWL has taken care of me and Wasp composites sucks a fat one

Hahahahaha I love you guys...

Glad I'm back, sorry I was absent last year, was doing some Uncle Sam stuff

@CSG Mike I suppose if the people demand it ;)

We want no BS aero solution, proven by Mike's lap times, not by CFD nonsense (unless you do it at NASA).

Like a proper diffuser integrated with the future ACE muffler. Deleting the factory fake one.

It looks like Driveway Labs is the one to make it happen :)