Originally Posted by extrashaky
(Post 2578667)
If you have an insurance company that won't charge you a deductible for a claim, that's awesome for you. But that's unlikely, and I seriously doubt your insurance works that way. If he files a claim with his own insurance company, he'll be responsible for his $2000 deductible until his insurer recovers it from the other insurance company through subrogation (not "subjugation," LOL). If the other insurance company won't pay up, it'll be up to him to pursue it in court. If he's lucky, the other insurer will accept responsibility and pay out the deductible before he has to pay it to the shop, but that doesn't always happen. Sometimes you have to go out of pocket until you can get it back.
Maybe. Maybe not.
I've had two incidents with my Jeep. The first one, I filed the claim with Geico (my insurer) and let them take care of it. Because I was their customer, I had very little leverage against them if I didn't like the way they handled the claim. And in fact, I didn't like it and couldn't do shit about it. The incident happened several hours from home, and my Jeep was stuck there while it was being resolved. I had to go back and forth with Geico and the repair shop for a month to get what I wanted, and I still wasn't 100% satisfied with the repairs. In the end I had a bunch of expenses related to the accident (travel to get the Jeep, etc.) that my policy didn't cover, and the other insurer (Liberty Mutual) simply ignored them.
So when a stupid little shit rear-ended me the following year, and I saw that he had Allstate insurance, I filed my claim directly with them. Because I could tell them to fuck off and sue them at any time, they were more responsive. I also had a medical claim with that one, so that made a difference also. But even with a medical claim, if I had filed it with Geico, I doubt I would have come out with as good a settlement. On the other hand, Allstate has a good reputation for claims. If I had tried that with the Liberty Mutual incident, I probably would have ended up having to sue them.
So it really depends on the situation. Based on experience, I would probably file a claim with the other insurance company first and see how they responded, like OP. If I couldn't get any satisfaction out of them, I would weigh whether I had the time and interest in the entertainment value of suing them against the convenience of filing a claim with my insurer and almost certainly ending up with a lower settlement.
One other thing: I keep seeing people mention resolving a claim quickly. A lot of you seem to be buying into the insurance industry marketing scam. Insurance companies want claims resolved quickly because doing so costs them less in manpower and quick claims payment usually results in lower claims. The first check they wave in your face is almost always going to be less than what they're actually willing to pay out.
If you can drag it out on your side and make them sweat a little, you'll usually get a better settlement. Sure, it's not always possible to drag it out, because you need your car back or you can't afford alternative transportation. But job performance for claims adjusters is evaluated not only on keeping claims costs down, but also on the number of claims they process and how quickly they process them. A claims adjuster wants your claim off his list as quickly as possible. Claims that drag on for months appear on internal reports that attract attention from his supervisors and managers, and it wrecks his average settlement time numbers. You can use that to your advantage.
Here again I'll give you an example from my own experience. When that little fucker rear-ended me, I got a call the next day after filing my claim with Allstate. Within two days I had an estimate on my Jeep, and they wanted to send me a check for the repair estimate and $500 for my medical claim. I said no, that I had been referred to a chiropractor for my back, and that we'd need to wait until all my treatments were done. The adjuster wanted me to go ahead and settle the damage claim, but I told her I wasn't happy with their estimate and wanted a second opinion. So I was going to wait and consider my options and handle everything at once.
I dragged this out for about four months, during which I got calls from Allstate every week. By the end, the original claims adjuster had been removed from my claim and replaced with a supervisor. The claim offer went up in several increments. If I remember correctly, I ended up with about $2300 more than their first offer, not including the chiropractor visits they paid for. And all I had to do was wait and put them off each time they made a new offer.
So ignore what the duck and Dennis Haysbert and the automatons in the hybrid claims fleet tell you about how great quick claims are for you. They're full of crap.
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