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The likelyhood of an untouched OEM fitting leaking/causing a fire are slim when compared to the likelyhood of a kit that is known for leaking... |
What a shame @brzturbo. I hope you are fully compensated for the disastrous event once the culprit of the fire is confirmed. There was indeed quite a lack of tact when Visconti called you to deliver the message of bad news. Keep us posted. We wish you the best!
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Looking at it in a business aspect that would be the best thing for him to do i think if he doesn't want to lose customer but I think it might be way past that. |
If it is indeed deemed that the flex fuel kit installed by John is cause of the fire. He is to be banished from this forum and NOBODY on here shoulder ever give him a penny of their money. There are plenty of quality vendors on here that are testing flex fuel kits before they release them for public use. Cheers.
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If the Visconti crew were using their heads, they probably would lay low for a bit or permanently regarding this case. I'm not saying this is the best way to handle customer service issues but trying to defend yourself in a forum almost always ends up throwing more fuel on the fire and PR image nose dives. Attempting to change people's minds is hard to do on a forum. Keep it in private communication channels if you really want to help the owner.
OP, sorry for your loss but as someone else suggested keep your posting to a minimum in case it can be used against you. |
@HunterGreene you beat me to it
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While the flex fuel kit has been known to have fitment issues and subsequent fuel leaks, until the investigators come out with their findings, nobody can really be blamed as the source of the fire.
The only thing people can legitimately question, based on what we know, is how the two vendors involved conducted themselves through this disaster - OP has not really told us why he felt they were bad vendors to deal with, and I suspect we won't hear from either vendor because if they (or their lawyers) know whats good for them, they'll keep quiet about this until the investigation results are completed. Understood that the OP is upset, I'd probably have killed someone by now if it were me, but the only facts we have are: Don installed the mods (what mods, all of them, some of them?) Mods include but are not limited to: Vortech SC, V-Tune Flex Fuel Kit, V-Tune EcuTek ECU management Visconti was driving the car while tuning it and it caught fire. Beyond that, we can hypothesize all day long. Betting money would be on a flex fuel kit leak, given the number of people who have reported this themselves, but again - proof hasn't been provided yet. Given the fire burning through as much as it did, I don't know how much evidence would be left to rule it in or out, but I'm sure some forensic guy way smarter than I has some tricks up his sleeve to find out. That all said, should the OP's insurance be dealing with this or should the Shop's insurance be dealing with it? The OP wasn't even present at the time of the fire, and he had left his car in the care of someone servicing his vehicle. This isn't pointing blame at anyone, I am legitimately wondering who's insurance should be involved in this at this point. If it's the OP's insurance, then he's screwed for book value since I'm sure he didn't even have his additional mods (probably close to 10K worth) covered. If it's the shop's insurance, he might fare better as the shop should have sufficient liability to cover all of the book value and mods (especially if they installed them in the first place since they know exactly how much it's worth and can document that it's there). Anyway, I think this will be one of those situations where we'll never get the full story. I feel for everyone involved in this, but I suspect the car isn't the only thing that is coming out of this on fire. |
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you shouldnt have to pay EXTRA for a fix because someone sends out a faulty kit and did 0 testing on it before hand. Its the not customers fault the product is crap and a fire hazard. Then again this is the FI thread and anything can go wrong |
Did I just see a post about John a few months ago fucking something else up? This is just the icing on the cake now.
Sorry for your loss, OP. Hope everything gets straightened out and glad you're safe. |
Sue his ass off.
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