DiannaAbdalaEsq

Clearly, Subaru as a whole, is engaged in horrendous dealings with unsuspecting customers, and no vehicle on their lot is worth such a headache. I am familiar with their bait and switch tactics, price fixing, etc. These are all governed under the United States Antitrust Laws, and I am surprised no class actions have been filed on behalf of their prospective consumers, a protected class, as of yet.
Keep your eyes and ears open people. Safe Shopping to you all.

The sales manager then followed him and said he would be refunded, but they think it is "messed up" that he posted this information on the forum. They asked him to remove the information from the forum in exchange for his deposit back. As one can see, there is a trend here of deception, coercion and duress.They clearly violated the Connecticut laws on Motor Vehicle dealings and by doing business with a Massachusetts resident knowingly, they reached into Massachusetts and that suffices to have violated M.G.L ch. 93A governing Unfair and Deceptive Trade Practices.
As you can deduce from this situation, Mr. Abdala would not have had to pay a dime in legal costs, not because we are family (and our father, George Abdala, is also in private practice in Springfield, MA) but Subaru would have paid the costs of our time in preparing pleadings and the such.

When he arrived, they alleged that they had fired his salesperson over this issue, and told Mr. Abdala that there was now no one he could take up the issue of the refund with. Disgusting. He then asked if that was what they made him drive all the way there from MA to tell him, and they retorted "Pretty much!" Mr. Abdala then enlightened them as to the information he divulged regarding their unfair and deceptive trade practices on the Subaru Black List forum. He then enlightened them as to the information he divulged regarding their unfair and deceptive trade practices on the Subaru Black List forum. When the sales team then became even more belligerent, Mr. Abdala dropped an F bomb and said he would see them in court (which in fact was the next step), and walked out of the dealership into his car.

My brother was a prospective Subaru purchaser from the aforementioned dealership. The $1,000 deposit was noted in writing to be refundable. Nonetheless, Subaru refused to honor their own terms. Several phone calls were made by Mr. Abdala regarding his inability to purchase the car at this time and return of his "refundable" deposit. He was told sarcastically that it would go toward his next purchase of a vehicle at the Hartford dealership. Unprofessional. Mr. Abdala was forced to dispute the charge which was made via credit card. He called the dealership again to no avail and left a message. He spoke with a salesperson and was instructed to drive down to the dealership in Hartford, CT, even though the refund could have simply been made over the telephone.