follow ft86club on our blog, twitter or facebook. Interested in the FT-1? Check out FT1Club
FT86CLUB
Ft86Club
RR Racing
Register Garage Members List Calendar Search Today's Posts Mark Forums Read

Go Back   Scion FR-S Forum | Subaru BRZ Forum | Toyota 86 GT 86 Forum | AS1 Forum - FT86CLUB > Scion FR-S / Toyota 86 > Scion FR-S / Toyota 86 GT86 General Forum

Scion FR-S / Toyota 86 GT86 General Forum The place to start for the Scion FR-S / Toyota 86 | GT86


User Tag List

Reply
 
Thread Tools Search this Thread
Old 07-21-2012, 11:19 PM   #1
haloterence
Member
 
haloterence's Avatar
 
Join Date: May 2012
Drives: 2013 whiteout fr-s
Location: Bellflower, CA
Posts: 70
Thanks: 11
Thanked 41 Times in 21 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Bad experience while getting my car service

After carefully breaking in my car. I decided to do an oil change. To my surprise I gotten a letter from Power/Autonation for complimentary first oil & filter change. It was a totally separate deal from the Scion maintenance program. Thinking that I just scored, I schedule myself an appointment. I was actually quite hesitant to take it to a dealership from watching the youtube vids and people posting negative experiences about having their car serviced. So as a safety precaution I cleared my trip A mileage reader to Zero to see how many miles they were going to put on the car. I marked an X on top of the oil filter. So that I know If the filter has been changed. I also told my adverser if they can put on the fumoto drain valve that I brought in.

Well, it pays to be paranoid sometimes. Especially with our beloved FR-S.

before


after


So I got a call 2 hours later that my car is done. When I arrived to pick up my car. My service adverser came to greet me and told me that there wasn't any problem with my new car. I ask him where they put the original drain plug. He told me that the service department wouldn't allowed any aftermarket product that wasn't purchased through them to be added on. OK, fine I was thinking in my head. Then this strange thought about if they even changed the oil?. Pop my hood and saw the same exact oil filter I marked. But covered up by a black marker. At this point I was pretty upset. Checked my trip mileage and there was 2.3 miles that been driven. Anyways, long story short I spoke to the manager. He told me that since the car is so new they didn't have the filter in stock. But that they did change the engine oil. I ask him why was there so many miles adding on for an oil change? He then told me that after every oil change they do a "Driving Test" to make sure everything is running fine. My BS radar is going off the hook at this point. If this place is going to lie about a simple oil change. What else is going on under closed door? I seriously felt raped, well my car did. But I felt it. .

Last edited by haloterence; 09-14-2012 at 01:29 PM.
haloterence is offline   Reply With Quote
The Following 4 Users Say Thank You to haloterence For This Useful Post:
DarthNads (07-22-2012), R2RO (09-14-2012), TemeCal (09-14-2012), Wix (07-22-2012)
Old 07-21-2012, 11:26 PM   #2
clayrush
Senior Member
 
Join Date: Mar 2012
Drives: FRS,09 370z, 00 CelicaGT-S, 85 300Z
Location: SF Bay/vallejo
Posts: 651
Thanks: 1,233
Thanked 278 Times in 160 Posts
Mentioned: 9 Post(s)
Tagged: 2 Thread(s)
Report to corporate if can.
clayrush is offline   Reply With Quote
Old 07-21-2012, 11:27 PM   #3
xpicer
Senior Member
 
xpicer's Avatar
 
Join Date: Jun 2012
Drives: 2013 frs white out
Location: whiteplains ny
Posts: 195
Thanks: 106
Thanked 150 Times in 21 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
I know how bad it feels to be lied to like that, i guess its time to try and diy. Im a tech and i know for a fact that no one threats your ca better than your self. I guess you now know that it migth be a better idea to find an idependent shop to take care of the ligth work.
xpicer is offline   Reply With Quote
Old 07-21-2012, 11:41 PM   #4
kendalldwhite
Senior Member
 
kendalldwhite's Avatar
 
Join Date: Jul 2012
Drives: Mint-Tiffany blue FRS
Location: Beaumont TX
Posts: 896
Thanks: 199
Thanked 187 Times in 132 Posts
Mentioned: 8 Post(s)
Tagged: 0 Thread(s)
flip the f out, u paid prolly 25k for it u should be able to get what u want done to it
kendalldwhite is offline   Reply With Quote
Old 07-21-2012, 11:52 PM   #5
kwood9000
Senior Member
 
kwood9000's Avatar
 
Join Date: Apr 2012
Drives: Limited WRB AT6 BRZ
Location: Atlanta, Ga
Posts: 371
Thanks: 993
Thanked 86 Times in 59 Posts
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Wonder if they even changed the oil or put in the right weight. As clayrush said, report to corporate.
kwood9000 is offline   Reply With Quote
Old 07-21-2012, 11:56 PM   #6
nocurfew
Senior Member
 
nocurfew's Avatar
 
Join Date: Dec 2011
Drives: Whiteout FR-S
Location: Southern California
Posts: 172
Thanks: 144
Thanked 38 Times in 20 Posts
Mentioned: 22 Post(s)
Tagged: 1 Thread(s)
I wonder why they didn't tell you beforehand that they didn't have the filter in stock?
nocurfew is offline   Reply With Quote
Old 07-22-2012, 12:09 AM   #7
reeves
Senior Member
 
Join Date: Jul 2012
Drives: BRZ
Location: ATL, GA
Posts: 786
Thanks: 159
Thanked 245 Times in 182 Posts
Mentioned: 13 Post(s)
Tagged: 0 Thread(s)
Wow I feel for u.. a while back, one of my buds had his Corolla's oil changed at the Toyota dealership, and they forgot to put the oil cap back on. The underside of his hood & engine bay got totally drenched in oil.. the dealer cleaned it up of course, but still.. wut a comeplete lack of competence.
reeves is offline   Reply With Quote
Old 07-22-2012, 12:35 AM   #8
Wes
Senior Member
 
Wes's Avatar
 
Join Date: May 2012
Drives: JRSC'd Asphalt FR-S
Location: SoCal
Posts: 1,307
Thanks: 860
Thanked 425 Times in 255 Posts
Mentioned: 9 Post(s)
Tagged: 1 Thread(s)
dang that sucks terence, now i am skeptical about taking my car there for the 5k oil change. but at least there wasnt any physical damage or anything right
Wes is offline   Reply With Quote
Old 07-22-2012, 12:36 AM   #9
Razz
Senior Member
 
Razz's Avatar
 
Join Date: Jun 2012
Drives: Fast
Location: United States
Posts: 480
Thanks: 64
Thanked 101 Times in 71 Posts
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
If they didn't have the filter, it's their responsibility to contact you before work is started.

Why did they try to cover it up by using a black marker?

You have to go out of your way to do this.

Did you check the oil on the dip stick?

Was it really changed?
Razz is offline   Reply With Quote
Old 07-22-2012, 12:44 AM   #10
Sigh-on-Rice
Waited 5 years for this
 
Sigh-on-Rice's Avatar
 
Join Date: Jan 2012
Drives: FR-S Whiteout MT
Location: IL
Posts: 1,240
Thanks: 859
Thanked 713 Times in 269 Posts
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Garage
If this happens to me, I'd definitely report.
Sorry that it happened to you.
Sigh-on-Rice is offline   Reply With Quote
Old 07-22-2012, 12:52 AM   #11
kevinnivek8877
Member
 
Join Date: Mar 2012
Drives: BRZ
Location: Brooklyn
Posts: 81
Thanks: 145
Thanked 10 Times in 8 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
It sounds like they should be paying you for the joyride they got from your car.
kevinnivek8877 is offline   Reply With Quote
Old 07-22-2012, 12:58 AM   #12
yormaX
VTEC Just Kicked in, Yo!
 
yormaX's Avatar
 
Join Date: Jul 2012
Drives: 2015 Scion FR-S
Location: Canada, SK
Posts: 226
Thanks: 76
Thanked 125 Times in 63 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
They probably took the car for a drift around the parking lot. Just my speculations.
yormaX is offline   Reply With Quote
Old 07-22-2012, 01:13 AM   #13
bimmerboy
Senior Member
 
Join Date: Mar 2012
Drives: 2009 135i
Location: Midwest
Posts: 283
Thanks: 126
Thanked 74 Times in 43 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
lesson learned, change your own oil! Takes 10-15min and is worth the peace of mind!
bimmerboy is offline   Reply With Quote
The Following User Says Thank You to bimmerboy For This Useful Post:
Turbowned (09-15-2012)
Old 07-22-2012, 01:33 AM   #14
eriktherod
Senior Member
 
Join Date: May 2012
Drives: 2013 Scion FR-S Firestorm Red MT
Location: Charlotte, NC
Posts: 529
Thanks: 199
Thanked 219 Times in 103 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Garage
As most have said here... there's definitely an area for honest mistakes and then shady practice.

Assuming it would be no problem then not having the filter, is an honest mistakes IF they would have told you beforehand. At the very least tell you afterwards.

The whole bit of trying to cover up a deliberate marking with a black marker is definitely shady. I'd want an answer for that specific question, because there's no "good answer" to that.

As for the 2.3 miles, that's still a stretch for a "quality assurance" check. I can see maybe a little drive around the block totaling 1 mile at most. The rest seems excessive and would definitely not help their case with this huge black mark (no pun intended) against them.
__________________
2013 Scion FR-S Firestorm Red MT
eriktherod is offline   Reply With Quote
 
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
My drive experience crouchy35 AUSTRALIA 9 08-12-2012 04:39 PM
Any experience with appradio2 ? staycrushing Electronics | Audio | NAV | Infotainment 4 06-11-2012 03:14 PM
My test drive experience Rejor11 Scion FR-S / Toyota 86 GT86 General Forum 7 06-07-2012 05:18 AM
My 24 experience owning an FR-S Doji Style Scion FR-S / Toyota 86 GT86 General Forum 7 06-06-2012 09:16 PM
My First 86 delivery...great experience Grubby Scion FR-S / Toyota 86 GT86 General Forum 7 05-19-2012 08:16 AM


All times are GMT -4. The time now is 10:40 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Garage vBulletin Plugins by Drive Thru Online, Inc.