Official FA20Club Customer Service Thread - Page 3 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

lexusb3 · 01-08-2014, 11:30 PM

Quote:

Originally Posted by Touge_ninja

its all fun and games till someone blows a car up/screws someone over......

no one got screwed over tho everyone getting there stuff at different times a car hasn't blown or no one has gotten lost lol so all is good so far

lexusb3 · 01-08-2014, 11:30 PM

Quote:

Originally Posted by phloozy

This is why I take everything on forums with a grain of salt. Most members just parrot what they hear from other people. One month visconti unanimously puts out the best tunes, the next he is unanimously a talent less loser. Same thing seems to be happening with FA20Club now. Last time I was here toni was a god wtf happened.

suffering from success lol

phloozy · 01-08-2014, 11:37 PM

Quote:

Originally Posted by lexusb3

suffering from success lol

ya sometimes to much growth can be a terrible thing for a small company. You need to plan for this!

lexusb3 · 01-08-2014, 11:39 PM

true its 2014 I'm sure all well be good.

JonnyJames · 01-08-2014, 11:45 PM

Quote:

Originally Posted by phloozy

ya sometimes to much growth can be a terrible thing for a small company. You need to plan for this!

Very true. And the sad thing is, these days, good help is hard if not impossible to find. It seems like Toni and Andy are the only ones running the show. I definitely understand this... It's hard to trust bringing on new hands, especially in their line of business.

Pretty much 99% of the people I hired for my biz over the years were ultimately worthless morons no matter how good they looked on paper or presented themselves... And this was just with a mom n pop nutrition shop.

They really just need some good help it seems.

phloozy · 01-08-2014, 11:51 PM

Quote:

Originally Posted by JonnyJames

Very true. And the sad thing is, these days, good help is hard if not impossible to find. It seems like Toni and Andy are the only ones running the show. I definitely understand this... It's hard to trust bringing on new hands, especially in their line of business.

Pretty much 99% of the people I hired for my biz over the years were ultimately worthless morons no matter how good they looked on paper or presented themselves... And this was just with a mom n pop nutrition shop.

They really just need some good help it seems.

Or a good CRM tool to help manage their client base and Sales efforts! I work with Salesforce.com and will happily do a free implementation for parts! @FA20Club.com

Bad Habits · 01-08-2014, 11:57 PM

Quote:

Originally Posted by woode

I understand that, however I have $5000 in parts ordered that I can't get answers on. This is what I need to do apparently, and I don't even know if this will get me my product/money.
If anything, its a testament to how horrible their customer service is..

I know a month ago I wish one of the people who are going through similar circumstances with FA20Club would have posted up here for me to see. Then I would probably have a turbo'd car right now from another vendor instead of nothing.

Good to know the good vendors from those that are not. Best of luck getting your money back and finding a company that wants your business.

JonnyJames · 01-09-2014, 12:05 AM

Quote:

Originally Posted by phloozy

Or a good CRM tool to help manage their client base and Sales efforts! I work with Salesforce.com and will happily do a free implementation for parts! @FA20Club.com

I agree. It can make your head spin working with the large volume of clients they have... If they're not implementing something like this already, it'd probably save them a lot of headache and from threads like this.

They deserve the help for all the good they've done in the community. As 86r's we've gotta stick together!

I know there's a lot of people who've had great experiences who don't take the time to hop on a talk about it... People are just more likely to complain when things don't go their way. The interwebs sure are a fun/safe/easy place to bitch.

Disclaimer: not hating on people that do post bad experiences. It's only fair and makes vendors responsible and gives them incentive to constantly improve.

ecko04 · 01-09-2014, 12:45 AM

Quote:

Originally Posted by lexusb3

no one got screwed over tho everyone getting there stuff at different times a car hasn't blown or no one has gotten lost lol so all is good so far

Try telling that to @nelsmar

ecko04 · 01-09-2014, 01:01 AM

Just gonna leave this right here...

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Ryan86 · 01-09-2014, 01:02 AM

Very surprised at this thread, I'm in South Africa and I get super service from both Toni and Andy.
Surely contact Andy on sales and leave Toni to the tuning.

dabocx · 01-09-2014, 01:42 AM

I had a pretty good experience with him tuning my car and 2 times I had issues he was quick to answer. Sometimes hes slow to respond but he does get in a insane amount of texts and emails.

Hawaiian · 01-09-2014, 02:00 AM

Quote:

Originally Posted by wrxgoose

wrong tune like this?

which he then blamed on my car

How'd he get the beans up above the franks?

Hawaiian · 01-09-2014, 02:00 AM

Quote:

Originally Posted by wrxgoose

wrong tune like this?

which he then blamed on my car

How'd he get the beans up above the franks?

01-09-2014, 01:01 AM	#38
ecko04 Seems Legit Join Date: Mar 2013 Drives: Toyota Location: Here & There Posts: 855 Thanks: 187 Thanked 438 Times in 250 Posts Mentioned: 24 Post(s) Tagged: 0 Thread(s)	Just gonna leave this right here... __________________ No build thread. I don't want to be reminded of how much money I spent. [insert profound quote here]

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01-08-2014, 11:39 PM	#32
lexusb3 Banned Join Date: Feb 2013 Drives: FRS Location: florida Posts: 1,478 Thanks: 736 Thanked 570 Times in 434 Posts Mentioned: 110 Post(s) Tagged: 1 Thread(s)	true its 2014 I'm sure all well be good.

01-09-2014, 01:02 AM	#39
Ryan86 Road Warrior Join Date: Nov 2012 Drives: Toyota 86 Satin Pearl White Location: Durban, South Africa Posts: 1,651 Thanks: 181 Thanked 544 Times in 359 Posts Mentioned: 59 Post(s) Tagged: 0 Thread(s)	Very surprised at this thread, I'm in South Africa and I get super service from both Toni and Andy. Surely contact Andy on sales and leave Toni to the tuning.

01-09-2014, 01:42 AM	#40
dabocx Senior Member Join Date: Jan 2012 Drives: Scion FRS Location: United States Posts: 1,267 Thanks: 564 Thanked 261 Times in 191 Posts Mentioned: 9 Post(s) Tagged: 0 Thread(s)	I had a pretty good experience with him tuning my car and 2 times I had issues he was quick to answer. Sometimes hes slow to respond but he does get in a insane amount of texts and emails.

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