OFT - Warning about the company

[why?]

Originally Posted by nikitopo

I never trusted such kind of companies. It is not only important to build a product and earn easy money, but to be loyal to your customers and offer aftermarket support. Companies that are serious and have a big history, they support their customers and their cars for years and years even if these cars are not selling any more. What happened by the way to the OFT product for the revised car or for how long does he have to update the basic OFT tunes? Personally, I never bought from him and I am glad I didn't do it.

you have absolutely no idea what you are talking about. Shiv has been in the community and has done extremely well for the community for a very long time. He's been tuning Subaru's since Sports Compact Car was closed down. I hope this is just a momentary mistake.

[nikitopo]

Originally Posted by why?

you have absolutely no idea what you are talking about. Shiv has been in the community and has done extremely well for the community for a very long time. He's been tuning Subaru's since Sports Compact Car was closed down. I hope this is just a momentary mistake.

I mentioned only about aftermarket support. There were other cases in the past. Check the following:

Shiv is offering a free dyno run to a dissatisfied customer
http://www.ft86club.com/forums/showp...28&postcount=4

The dyno didn't happen and the customer didn't receive a response
http://www.ft86club.com/forums/showp...1&postcount=89


As far I am aware, this free dyno never happened at all!

And of course I don't have any plan to continue this. Just shared my 5 cents of knowledge.

[oldgunfan]

WOW the bashing, I've had an OFT and OFH for almost 2yrs now and I love them but I like to do things myself. with the help of steve99 wayno, Kodename47 to name a few I got my car tuned in close enough. I have to say though it is a bit scary that Shiv isn't answering any calls or emails. I just hope he is on vacation somewhere.

[Teseo]

Originally Posted by oldgunfan

WOW the bashing, I've had an OFT and OFH for almost 2yrs now and I love them but I like to do things myself. with the help of steve99 wayno, Kodename47 to name a few I got my car tuned in close enough. I have to say though it is a bit scary that Shiv isn't answering any calls or emails. I just hope he is on vacation somewhere.

Everytime he went on "ghost mode", came with something new. I remember last time he gone, came with the flex fuel for oft. This time he will come with "Stage 2" and "Stage 2 + " for OFH.

[-Phil]

When you are ready to work with someone who stands behind their products be sure to give us a call.

[Lonewolf]

Openflash seems pretty hit or miss with their service the last year or so. Half of the members say they have no problem getting service, while the other half email and call for weeks without a response.

[phrosty]

Shiv did a lot for the community. Not just pushing products, but helping people understand the basics of tuning. I'm willing to give him the benefit of the doubt that he's not intentionally ignoring you.
@Gopherboy6956 When you called them, was it during business hours? Did they just not pick up, or did they tell you to shove off? When you emailed, was it from a well-known domain, or is there a chance it could have been picked off a spam?

[aagun]

Originally Posted by Teseo

Everytime he went on "ghost mode", came with something new. I remember last time he gone, came with the flex fuel for oft. This time he will come with "Stage 2" and "Stage 2 + " for OFH.

@ztan write the code if i dont miss anything

[D_Thissen]

Originally Posted by Moto-Phil

When you are ready to work with someone who stands behind their products be sure to give us a call.

If only you were local lol.

[Clipdat]

Originally Posted by oldgunfan

I just hope he is on vacation somewhere.

[aagun]

i think 100% shiv try to source his new tune .from free web copys . as it is . keep ut
it Monopoly in oft only
from my tuning and R engenring book .

if so it will be good target after explore ecutek racerom . it is only time

[why?]

Originally Posted by nikitopo

I mentioned only about aftermarket support. There were other cases in the past. Check the following:

Shiv is offering a free dyno run to a dissatisfied customer
http://www.ft86club.com/forums/showp...28&postcount=4

The dyno didn't happen and the customer didn't receive a response
http://www.ft86club.com/forums/showp...1&postcount=89


As far I am aware, this free dyno never happened at all!

And of course I don't have any plan to continue this. Just shared my 5 cents of knowledge.

So 2 bad things happened in how long? Crap happens, it is just a fact of life. Who knows what happened in those situations that was not posted.

Like I said, he's been great for a long time, let's see what happens before making insane absurd insults.

[Shiv@Openflash]

Hi guys,
A customer just brought this thread to my attention. Apologies to Gopherboy6956 (who I emailed a few minutes ago). I had no intention of ignore his email. But I also have no real excuse for not following up in a timely fashion. Yes, I'm a bit over-worked when it comes to daily email load (it's 9.3pm now and I've been at it since 9am this morning). Sales have been doubling every month for the last few months. But I am not complaining. it's great to be supported by a community and be giving the opportunity to working in a field that I love. But being a one-man show does take it's toll. Fortunately, my wife is joining me next week in a full-time position to make sure things like this don't fall through the cracks in the future. That way I can focus on development and other tuning related things.

If anyone else is waiting for a response, please email us (again). I try to stay on top emails but if you have been waiting for more than 3 or 4 days, I do encourage you to email us again. This will be better when the wifey joins, I promise

[dostoyevsky]

Originally Posted by Shiv@Openflash

Hi guys,
A customer just brought this thread to my attention. Apologies to Gopherboy6956 (who I emailed a few minutes ago). I had no intention of ignore his email. But I also have no real excuse for not following up in a timely fashion. Yes, I'm a bit over-worked when it comes to daily email load (it's 9.3pm now and I've been at it since 9am this morning). Sales have been doubling every month for the last few months. But I am not complaining. it's great to be supported by a community and be giving the opportunity to working in a field that I love. But being a one-man show does take it's toll. Fortunately, my wife is joining me next week in a full-time position to make sure things like this don't fall through the cracks in the future. That way I can focus on development and other tuning related things.

If anyone else is waiting for a response, please email us (again). I try to stay on top emails but if you have been waiting for more than 3 or 4 days, I do encourage you to email us again. This will be better when the wifey joins, I promise

Hi shiv! It's great to know you haven't abandoned us!

Ant updates on the 2017 official tunes?