BRZ held hostage by dealer b/c of FaceBook Posts tracking it.

[mav1178]

Originally Posted by stevesnj

I recall a few ads from Toyota with 4 tires in the trunk and a jack and a tool box. Been a while since I saw it but I think it said something about weekend at the track or something like that.

Have you ever worked at a large company where one end of the company doesn't work or coordinate with the other end?

This is basically the marketing and legal departments on opposite ends of the messaging spectrum.

-alex

[Gforce]

Originally Posted by stevesnj

What an ordeal she had! This took place in Canada.

http://jalopnik.com/subaru-dealer-ho...ing-1795828438

This kind of shit really makes me mad, and not much does. Sue the fuckers is my advice.

I've had some weird conversations with Subaru central but my dealer always goes to bat for me. The idea that the dealer is trying to hide behind the weasel words in the warranty just brings down the red mist.

[Gforce]

Originally Posted by mav1178

Have you ever worked at a large company where one end of the company doesn't work or coordinate with the other end?

This is basically the marketing and legal departments on opposite ends of the messaging spectrum.

-alex

And yes, WTF? Subaru actually promotes track use of this car. Jeez us we just do not need Subaru acting like some fucking insurance company pointing to weasel words about abuse. These cars are built to be bulletproof and they just are. Subaru should be ecstatic somebody actually broke one.

How many of these cars are they expecting to sell anyway?

[Gforce]

Originally Posted by Icejon

I think the owner should have been more discrete, especially when relying on the dealership service.

I think this owner needs a friend who's a lawyer to go down to the dealership and start talking loudly about how much they are going to sue for , right there on the showroom floor.

Think that doesn't work? Think again.

[Impureclient]

It didn't work for her:
http://www.miamiherald.com/news/nati...e90481452.html

[stevesnj]

Originally Posted by mav1178

Have you ever worked at a large company where one end of the company doesn't work or coordinate with the other end?

This is basically the marketing and legal departments on opposite ends of the messaging spectrum.

-alex

Well not our fault. If that's an improper ad they are at fault. They need to say no tracking the car specifically (non competitive), but they have the clause for competitive only.

[stevesnj]

2017 Marketing Captions say "...force to be reckoned with on the track and the streets" and "When on the racetrack" There's no asterisk pointing to tracking as not covered under warranty, just competition

https://www.toyota.com/86/

[Dadhawk]

Originally Posted by stevesnj

2017 Marketing Captions say "...force to be reckoned with on the track and the streets" and "When on the racetrack" There's no asterisk pointing to tracking as not covered under warranty, just competition

Again, it goes back to what you do "on the track" just like "on the street". There is very little done on the track that would invalidate aspects of your warranty you couldn't do on the street if you are doing non-competitive tracking.

While there are always exceptions, dealers don't go looking for a reason to invalidate your warranty outside what is obvious when you bring your car in to them. Why would the dealer want to turn down work they could legitimately get paid for (by the factory)?

In fact, I've had dealers (Honda, GM, Toyota) go out of their way to try and get repairs approved.

The witch-hunt that was part of the original article here is an exception and really came after what had become an adversarial situation (rightly or wrongly) but I don't think it is the norm.

[stevesnj]

So I just contacted Toyota Corporate about using the car on the track as it's advertised. At first she told me that "the car is only meant for street use". Clearly she didn't know about the FRS or 86 specifically by the sound of her voice which is understandable. I explained to her since 2013 the car has been advertised for Street and Track. She said but it's main purpose is for use on the street. I stated then why did they advertise that you can take it to the track without mention possibility of warranty items not being covered. She seemed stumped and said "well the dealership service manager makes the ultimate decision". They have my cell number and I think I will be getting a call back. I'll keep you updated. But for now, Toyota said the dealers decision is final.

and yes I have too much time on my hands today...

[wolffbite]

Here they go again with "void your warranty" talk. The dealership can deny service, not outright void your warranty right?

I saw the initial post of this on the Vancouver subaru club facebook page, didn't know which dealership it was until now. While that is not the same location I bought my car, it is the same dealership...

Sure hope I don't run into any BS like this if I ever have a warranty issue.

Glad she got her car fixed and back without extra charges. Proof here that you can fight the dealership and win if you are persistent.

[Tcoat]

Originally Posted by stevesnj

2017 Marketing Captions say "...force to be reckoned with on the track and the streets" and "When on the racetrack" There's no asterisk pointing to tracking as not covered under warranty, just competition

https://www.toyota.com/86/

It says the AE86 was a force to be reckoned with" These are nit an AE86.
It says " born on the track, BRED for the streets"
Id does say racetrack though.

[mav1178]

Originally Posted by stevesnj

. But for now, Toyota said the dealers decision is final.

Sorry, the judgment of a trial is final, unless you want to appeal to the SCOTUS.

[Gforce]

You can't modify your car and then track it and claim under warranty. The warranty covers the car as built by Subaru. Any modification risks voiding the warranty, and generally in Canada does void the warranty, and certainly would if the modification affects the stresses the car is subjected to on a track.

[Takumi788]

Lol. Warranty. I jokingly asked if I could buy my FRS without one. I wish they let me bc my car hasn't seen a dealership since I bought it. I wouldn't trust them to work on it anyway.

Someone said it already but if you track your car you need to be prepared for the consequences. Plain and simple. Every component on a car is being stressed more on the track than they would be on the street. On a track you are wide open for 20-30 mins and putting forces on the car that simply does not qualify as normal street use.

If you can spend $350-600 a day on track events, you should be able to cover repairs.