Failure After J02 Recall - Discussion Threads

[subaru]

Originally Posted by Dadhawk

Well, the immediate need was getting the car fixed or replaced, the class action isn't going to do that given the typical length of a simple class action is between two and three years, and this one is not "simple" at best, and dubious at worst (my opinion, no need to rehash all that).

I agree with what you are saying about the overall approach in your last post though, seems the best way to go.

I have to say that the fact Subaru seems to be unwilling to step in and help means I would never purchase another car, or lawn mower, from them.

Agreed. We have owned 8 (would keep the 06 also) The reality is subaru can't be trusted on their suppliers and trying to copy gm with defective parts. No thanks. As badly as I want some of the features of the outback we will look elsewhere. When they did the recall they somehow made it so my shifter is not aligned properly. Also the local dealer walnut crap er creek was told by SOA to fix my to bearing that had been reported and neglected before. Instead they put the car back together. Subaru still offered the money to fix it, but now the job had increased by double. This was of course after they tried to give me the bullshit about how the spark plugs don't come out. Poor customer service, and frankly a 10 year old knows more accurate specs than the car sales people. I also find it ridiculous brz cars up to 18? have thrown codes and needed valve work on brand new cars. Do you think in 4 more years they won't have a recall or exploded motors? The new cars coming out e.g. outback are rumored to have drivetrain issues before they were even available for sale. My biggest thing personally is I don't put a lot of miles but my resale has lost 30 percent since this crap occurred. How will I be compensated? Can I join the class action in CA or is it only NJ?
GFY subaru.

[Tcoat]

Originally Posted by subaru

Agreed. We have owned 8 (would keep the 06 also) The reality is subaru can't be trusted on their suppliers and trying to copy gm with defective parts. No thanks. As badly as I want some of the features of the outback we will look elsewhere. When they did the recall they somehow made it so my shifter is not aligned properly. Also the local dealer walnut crap er creek was told by SOA to fix my to bearing that had been reported and neglected before. Instead they put the car back together. Subaru still offered the money to fix it, but now the job had increased by double. This was of course after they tried to give me the bullshit about how the spark plugs don't come out. Poor customer service, and frankly a 10 year old knows more accurate specs than the car sales people. I also find it ridiculous brz cars up to 18? have thrown codes and needed valve work on brand new cars. Do you think in 4 more years they won't have a recall or exploded motors? The new cars coming out e.g. outback are rumored to have drivetrain issues before they were even available for sale. My biggest thing personally is I don't put a lot of miles but my resale has lost 30 percent since this crap occurred. How will I be compensated? Can I join the class action in CA or is it only NJ?
GFY subaru.

Any and all makes and models can have individual parts issues. It happens. There is no perfectly built car.
The failure in the REPAIR of one small subset of one model year of one very particular model is not indicative to the whole range of the manufacturer.
There are far more 4+ year old Subarus out there that have never had an issue much less had an engine blow than there are that have.
The class action is for people that the REPAIR blew their engines not misaligned shifters.
The issues you had with the DEALER are not a Subaru item but a dealership one.


I know it sucks and is a pain in the ass but to condemn a whole manufacturer on this one teeny tiny thing (in the big picture) is just extreme.

[DeadBRZ]

Bought a 2103 BRZ May of this year (from GTA area dealer). November had the I suppose now "infamous" knock and engine stall. Found out the recall was performed in March. Called the dealer the repair was performed at and was told they are in no way accountable and I'd have to pay for the repair. Due the problems people have noted online I could not trust the dealership to fess up to their mistake. If they screwed it up the first time, why trust and pay them to screw it up again.
So took the car to my own mechanic for tear down and inspection/repair (was willing to pay for repair at this point) - his reply after digging into it was it looks like the guy who repaired it took a silicone sh!t on it. Also found remnants of sealant in the pick up tube. He said and I quote "I would fight these effrs". When he sent me pics of the pickup tube, I had a double take. It looked just like the ones seen on these threads.
Really, so you take your car into a shop for repair by who they call "factory trained mechanics" to have a recall performed and they destroy the power plant and don't take ownership.
Not good. Have sent messages to Subaru Canada and the dealership the car was purchased from to see how they respond.

[mswbrz]

Originally Posted by DeadBRZ

Bought a 2103 BRZ May of this year (from GTA area dealer). November had the I suppose now "infamous" knock and engine stall. Found out the recall was performed in March. Called the dealer the repair was performed at and was told they are in no way accountable and I'd have to pay for the repair. Due the problems people have noted online I could not trust the dealership to fess up to their mistake. If they screwed it up the first time, why trust and pay them to screw it up again.

So took the car to my own mechanic for tear down and inspection/repair (was willing to pay for repair at this point) - his reply after digging into it was it looks like the guy who repaired it took a silicone sh!t on it. Also found remnants of sealant in the pick up tube. He said and I quote "I would fight these effrs". When he sent me pics of the pickup tube, I had a double take. It looked just like the ones seen on these threads.

Really, so you take your car into a shop for repair by who they call "factory trained mechanics" to have a recall performed and they destroy the power plant and don't take ownership.

Not good. Have sent messages to Subaru Canada and the dealership the car was purchased from to see how they respond.

Much luck to you bro !


Sent from my iPhone using Tapatalk

[Tcoat]

Originally Posted by DeadBRZ

Bought a 2103 BRZ May of this year (from GTA area dealer). November had the I suppose now "infamous" knock and engine stall. Found out the recall was performed in March. Called the dealer the repair was performed at and was told they are in no way accountable and I'd have to pay for the repair. Due the problems people have noted online I could not trust the dealership to fess up to their mistake. If they screwed it up the first time, why trust and pay them to screw it up again.
So took the car to my own mechanic for tear down and inspection/repair (was willing to pay for repair at this point) - his reply after digging into it was it looks like the guy who repaired it took a silicone sh!t on it. Also found remnants of sealant in the pick up tube. He said and I quote "I would fight these effrs". When he sent me pics of the pickup tube, I had a double take. It looked just like the ones seen on these threads.
Really, so you take your car into a shop for repair by who they call "factory trained mechanics" to have a recall performed and they destroy the power plant and don't take ownership.
Not good. Have sent messages to Subaru Canada and the dealership the car was purchased from to see how they respond.

Give CAMVAP (not to be confused with Subaru's CANVAPE) program a call. Your car is outside of the 4 year window where they will directly intervene but they can still give you some good info in what you should and can do.

https://www.camvap.ca/before-you-apply/~english

Don't give up. From what we have seen reported here the majority of the Canadian dealers took ownership of the botched repairs and made things right.

[Lonewolf]

Originally Posted by subaru

Agreed. We have owned 8 (would keep the 06 also) The reality is subaru can't be trusted on their suppliers and trying to copy gm with defective parts. No thanks. As badly as I want some of the features of the outback we will look elsewhere. When they did the recall they somehow made it so my shifter is not aligned properly. Also the local dealer walnut crap er creek was told by SOA to fix my to bearing that had been reported and neglected before. Instead they put the car back together. Subaru still offered the money to fix it, but now the job had increased by double. This was of course after they tried to give me the bullshit about how the spark plugs don't come out. Poor customer service, and frankly a 10 year old knows more accurate specs than the car sales people. I also find it ridiculous brz cars up to 18? have thrown codes and needed valve work on brand new cars. Do you think in 4 more years they won't have a recall or exploded motors? The new cars coming out e.g. outback are rumored to have drivetrain issues before they were even available for sale. My biggest thing personally is I don't put a lot of miles but my resale has lost 30 percent since this crap occurred. How will I be compensated? Can I join the class action in CA or is it only NJ?
GFY subaru.

We were shopping for a new car for the the wife a few years back . We went to Subaru to drive a 3.6 Outback. The damn thing straight died on the test drive, and would not start back up. I've literally been on somewhere around 80-90 test drives in my life and have never had anything like that happen. We had to be picked up by the shuttle from the dealership. Needless to say, we haven't considered a Subaru since, lol...

[GJR726WY]

Perusing the internet I see a lot about the failures post recall work being done. What I have not seen is any information or complaints about the issues from the source of the recall (ie. engine stalls, broken valve springs)


I just picked up my 2013 BRZ in fall of this year and can't find any evidence of the recall being performed on it. I'm wondering if I should research further, or just leave well enough alone.

[bcj]

Plug you VIN into the NHTSA site to see if your specific car is affected.

https://vinrcl.safercar.gov/vin/vinLookup

It wasn't the full 2013 model run. It was only a few months out of the whole thing.
Your car may not be affected at all.

Then you can safely worry about other problems instead of that one.

[Ultramaroon]

Originally Posted by GJR726WY

I just picked up my 2013 BRZ in fall of this year and can't find any evidence of the recall being performed on it. I'm wondering if I should research further, or just leave well enough alone.

Don't do it. Don't even think about doing it. All the springs that were going to fail already did long before this recall went live. Based on my related experience, I am convinced that his fiasco is the result of a business/legal decision which left the engineers shaking their heads.

[Snow27]

Originally Posted by Tcoat

Any and all makes and models can have individual parts issues. It happens. There is no perfectly built car.
The failure in the REPAIR of one small subset of one model year of one very particular model is not indicative to the whole range of the manufacturer.
There are far more 4+ year old Subarus out there that have never had an issue much less had an engine blow than there are that have.
The class action is for people that the REPAIR blew their engines not misaligned shifters.
The issues you had with the DEALER are not a Subaru item but a dealership one.


I know it sucks and is a pain in the ass but to condemn a whole manufacturer on this one teeny tiny thing (in the big picture) is just extreme.

Ultimately you aren't wrong, but it's also up to Subaru/Toyota to stand behind their brand. If dealers aren't going to do anything, and the manufacturer isn't going to step in, I don't see it as unreasonable to condemn them as well - especially considering it looks like this is all a result of a manufacturing defect.

[Tcoat]

Originally Posted by Snow27

Ultimately you aren't wrong, but it's also up to Subaru/Toyota to stand behind their brand. If dealers aren't going to do anything, and the manufacturer isn't going to step in, I don't see it as unreasonable to condemn them as well - especially considering it looks like this is all a result of a manufacturing defect.

The failures are not the result of the defect. At least not directly. The failures are purely upon the inadequacy of some dealers techs and the dealers themselves to address it. The dealerships are independently owned and are not corporate Subaru. Subaru is in no way obligated to step in and cover the dealership's screw ups. Everybody needs to understand the separation between the dealer and Subaru. Just because they sell their cars it does not make them the same company.

[Snow27]

Originally Posted by Tcoat

The failures are not the result of the defect. At least not directly. The failures are purely upon the inadequacy of some dealers techs and the dealers themselves to address it. The dealerships are independently owned and are not corporate Subaru. Subaru is in no way obligated to step in and cover the dealership's screw ups. Everybody needs to understand the separation between the dealer and Subaru. Just because they sell their cars it does not make them the same company.

I understand what you're saying, but from a consumer perspective, neither dealers nor Subaru are taking any responsibility and the issue isn't being addressed. This would be a whole lot less of an issue if there weren't 10x more dead cars as a result of the recall than the valve springs it's supposed to be fixing, and they didn't wait until cars were out of warranty to issue the recall.

Subaru/Toyota share in some of the blame here.

[GJR726WY]

Originally Posted by bcj

Plug you VIN into the NHTSA site to see if your specific car is affected.

https://vinrcl.safercar.gov/vin/vinLookup

It wasn't the full 2013 model run. It was only a few months out of the whole thing.
Your car may not be affected at all.

Then you can safely worry about other problems instead of that one.

Thank you for that link! The only VIN cross check I could find was on Toyota's website and it wouldn't recognize my VIN for some reason. According to that link I'm golden, so I won't worry about it!

[Opie]

Originally Posted by Snow27

I understand what you're saying, but from a consumer perspective, neither dealers nor Subaru are taking any responsibility and the issue isn't being addressed. This would be a whole lot less of an issue if there weren't 10x more dead cars as a result of the recall than the valve springs it's supposed to be fixing, and they didn't wait until cars were out of warranty to issue the recall.

Subaru/Toyota share in some of the blame here.

Subaru/Toyota identified a potential defect/failure, engineered a step by step repair for it that is provided to the dealerships/technicians and is covering 100% the cost of the correction on vehicles, what more should Subaru/Toyota do?

If the technicians at the dealership are performing a repair incorrectly that is causing a failure, that responsibility lies with the dealership. This is the reason why repair facilities (dealership & independent) have garage liability insurance, for customer issues caused by incorrect or incomplete repairs. If you have had an engine failure following the valve spring repair you first need to address it (professionally) with the dealership/management/ownership. If that does not bring about a satisfactory result then start a claim with the dealerships garage liability insurance. They will independently assess the situation and determine if the dealership or repair is at fault, if so, they will process the claim and facilitate the repair.

Just like there are legitimate failures due to improper repair methods during the recall, there are also failures that have nothing to do with the repair, i.e unrelated part failure, pre-existing condition, abuse, etc.