Denied service... - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Chen · 03-20-2013, 04:48 PM

So I took my car in for its first service today... Right after I dropped the car off I get a call from the dealership saying they can't work on the car... I asked why. They said its because I have after market parts on the car. I immediately asked to speak with a manager and he persisted in saying the same thing. I insisted they serviced it. They ended up doing it. I understand if it came up as a warrenty thing, but that had nothing to do with it... The dealer had no other customers on the lot... I feel like they were just being lazy. what gives? Anybody else have issues?

Mickeyt86 · 03-20-2013, 05:11 PM

I have had issues with every dealership I have taken the car to in the greater Tacoma area. However, I haven't had an issue with aftermarket parts thus far. Have you tried another dealer?

norsamerican · 03-20-2013, 05:20 PM

I seem to recall some sort of form that states they recognize the car has aftermarket parts but will work on the car as long as you agree to some terms that relives them of any fault.

Neziah · 03-20-2013, 05:38 PM

I had a few aftermarket parts on mine and Wilsonville Toyota did not give me any grief. In fact they complimented me on the exhaust.

Which aftermarket parts did they have the issue with?

Chen · 03-20-2013, 05:47 PM

Quote:

Originally Posted by Mickeyt86

I have had issues with every dealership I have taken the car to in the greater Tacoma area. However, I haven't had an issue with aftermarket parts thus far. Have you tried another dealer?

Unfortunately the next closest dealer is about 45 min away.

Quote:

Originally Posted by Neziah

I had a few aftermarket parts on mine and Wilsonville Toyota did not give me any grief. In fact they complimented me on the exhaust.

Which aftermarket parts did they have the issue with?

They didn't state pacifically. They just didn't want to work on it. I didn't had issues with cel or crickets. First time I've brought the car in to that dealer actually

Lverasky · 03-20-2013, 06:11 PM

Quote:

Originally Posted by Chen

So I took my car in for its first service today... Right after I dropped the car off I get a call from the dealership saying they can't work on the car... I asked why. They said its because I have after market parts on the car. I immediately asked to speak with a manager and he persisted in saying the same thing. I insisted they serviced it. They ended up doing it. I understand if it came up as a warrenty thing, but that had nothing to do with it... The dealer had no other customers on the lot... I feel like they were just being lazy. what gives? Anybody else have issues?

questions, @Chen...how do you make them to do the service for your car. I havn't bring my car to the dealership to done any service since the intake was installed...I afraid I will end up stock in the same situation as you had today.

any advice.

Touge_ninja · 03-20-2013, 06:25 PM

Same here. They didnt say anything about my mods except that my exhaust was way too loud...

wrohdejr · 03-20-2013, 06:25 PM

Quote:

Originally Posted by Chen

So I took my car in for its first service today... Right after I dropped the car off I get a call from the dealership saying they can't work on the car... I asked why. They said its because I have after market parts on the car. I immediately asked to speak with a manager and he persisted in saying the same thing. I insisted they serviced it. They ended up doing it. I understand if it came up as a warrenty thing, but that had nothing to do with it... The dealer had no other customers on the lot... I feel like they were just being lazy. what gives? Anybody else have issues?

I have taken mine in the dealership here in Gresham and they loved the mods that i have done and didn't think twice about the service.

Luke.Cariveau · 03-20-2013, 07:09 PM

No issues here and I've brought it to Puyallup Subaru and Olympia Subaru for service.
Maybe just jealousy issues of your ride =P

Mr.Jay · 03-20-2013, 07:39 PM

if this happens you should just tell him thats fine but you are going to call Scion USA and see if process and treatment is normal.

They should change their tune considering you are asking them to do something that doesnt include any of the aftermarket parts you have

Mnoland9 · 03-20-2013, 08:14 PM

Tonkin on 122nd gave me a good quizzing about where I bought my exhaust. Several of the tech's gathered around to listen to it. No problems with service. Agree with Mr Jay. I am guessing they would not like to have a black mark on their service record.

31katys · 03-20-2013, 09:19 PM

Hit em with a bad survey, mention names. They'll play nice next time.

DeepHunta · 03-20-2013, 10:27 PM

Maybe it's a Toyota/Scion thing. My Subaru dealer will gladly service aftermarket cars.

Some WRX's and STI's and modded and they still service them. I haven't done much to my BRZ, but I'm sure they'll service it. Bring your FR-S to a Subaru dealer and see if they'll service it, hehehe.

Same car after all.

Cade01 · 03-20-2013, 11:35 PM

Weird, what dealership?

03-20-2013, 04:48 PM	#1
Chen Regional Moderator Join Date: Aug 2012 Drives: 13' ZN6 / 00' AP1 / 20' A90/ 15 EVO Location: Portland, OR Posts: 4,629 Thanks: 85 Thanked 1,275 Times in 854 Posts Mentioned: 307 Post(s) Tagged: 0 Thread(s)	Denied service... So I took my car in for its first service today... Right after I dropped the car off I get a call from the dealership saying they can't work on the car... I asked why. They said its because I have after market parts on the car. I immediately asked to speak with a manager and he persisted in saying the same thing. I insisted they serviced it. They ended up doing it. I understand if it came up as a warrenty thing, but that had nothing to do with it... The dealer had no other customers on the lot... I feel like they were just being lazy. what gives? Anybody else have issues?

03-20-2013, 05:11 PM	#2
Mickeyt86 Member Join Date: Sep 2012 Drives: FR-S Asphalt M/T Location: Tacoma WA Posts: 93 Thanks: 25 Thanked 28 Times in 10 Posts Mentioned: 4 Post(s) Tagged: 0 Thread(s)	I have had issues with every dealership I have taken the car to in the greater Tacoma area. However, I haven't had an issue with aftermarket parts thus far. Have you tried another dealer? __________________ Asphalt FR-S M/T Airaid intake/5Axis wing

03-20-2013, 07:39 PM	#10
Mr.Jay Senior Member Join Date: Mar 2011 Drives: FRS :D Location: Vancouver BC Posts: 2,985 Thanks: 545 Thanked 699 Times in 438 Posts Mentioned: 18 Post(s) Tagged: 0 Thread(s)	if this happens you should just tell him thats fine but you are going to call Scion USA and see if process and treatment is normal. They should change their tune considering you are asking them to do something that doesnt include any of the aftermarket parts you have __________________ Out of the FRS game

03-20-2013, 10:27 PM	#13
DeepHunta Senior Member Join Date: Mar 2012 Drives: '05 Outback Wgn, '05 Lotus Elise Location: WA Posts: 543 Thanks: 21 Thanked 99 Times in 67 Posts Mentioned: 11 Post(s) Tagged: 0 Thread(s)	Maybe it's a Toyota/Scion thing. My Subaru dealer will gladly service aftermarket cars. Some WRX's and STI's and modded and they still service them. I haven't done much to my BRZ, but I'm sure they'll service it. Bring your FR-S to a Subaru dealer and see if they'll service it, hehehe. Same car after all. __________________ Proud ex-owner of GBS 6MT BRZ Limited. Pre-ordered on Feb-29-2012, got VIN on 5/19 with ETA 6/6, arrived early on 6/2, but still didn't pick it up until Jun-6-2012. Recently sold the Buuurz as of 4/21/2014

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03-20-2013, 05:20 PM	#3
norsamerican Senior Member Join Date: Jan 2013 Drives: WRB BRZ Location: Houston Posts: 539 Thanks: 101 Thanked 233 Times in 112 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	I seem to recall some sort of form that states they recognize the car has aftermarket parts but will work on the car as long as you agree to some terms that relives them of any fault.

03-20-2013, 06:25 PM	#7
Touge_ninja Sending rods to their doo Join Date: Jul 2012 Drives: 700HP STi Location: Seattle WA Posts: 1,920 Thanks: 169 Thanked 536 Times in 364 Posts Mentioned: 49 Post(s) Tagged: 0 Thread(s)	Same here. They didnt say anything about my mods except that my exhaust was way too loud...

03-20-2013, 07:09 PM	#9
Luke.Cariveau "Fast Looking Slow Car" Join Date: Jul 2012 Drives: 13' BRZ Location: Colorado Springs, CO Posts: 298 Thanks: 62 Thanked 83 Times in 54 Posts Mentioned: 10 Post(s) Tagged: 0 Thread(s)	No issues here and I've brought it to Puyallup Subaru and Olympia Subaru for service. Maybe just jealousy issues of your ride =P

03-20-2013, 08:14 PM	#11
Mnoland9 Member Join Date: Oct 2012 Drives: Scion Fr-S / Hot lava Location: Portland Oregon Posts: 23 Thanks: 24 Thanked 8 Times in 6 Posts Mentioned: 7 Post(s) Tagged: 0 Thread(s)	Tonkin on 122nd gave me a good quizzing about where I bought my exhaust. Several of the tech's gathered around to listen to it. No problems with service. Agree with Mr Jay. I am guessing they would not like to have a black mark on their service record.

03-20-2013, 09:19 PM	#12
31katys Senior Member Join Date: Oct 2012 Drives: whiteout mt fr-s Location: Bellevue, WA Posts: 147 Thanks: 45 Thanked 27 Times in 17 Posts Mentioned: 3 Post(s) Tagged: 0 Thread(s)	Hit em with a bad survey, mention names. They'll play nice next time.

03-20-2013, 11:35 PM	#14
Cade01 Senior Member Join Date: Jun 2012 Drives: '13 White FR-S, 09 Triumph St.3 R Location: Eugene, OR Posts: 812 Thanks: 30 Thanked 135 Times in 106 Posts Mentioned: 8 Post(s) Tagged: 0 Thread(s)	Weird, what dealership?

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