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01-11-2019, 10:37 AM | #15 | |
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01-11-2019, 04:21 PM | #16 |
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I have the gold plus warranty so I think it's still covered
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01-11-2019, 06:53 PM | #17 | |
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SB are meant to be updates to vehicle repair procedures offered from the factory, nothing more. People on the internet read way more than what it should be. |
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01-11-2019, 08:03 PM | #18 |
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So to be clear, if you have a 2016 or newer with less than 36k this repair should be done at no cost to the owner?
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01-11-2019, 11:38 PM | #19 |
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As long as the issue is present.
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01-12-2019, 07:31 AM | #20 |
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Good for us and bad for them. The bumper problem is a fact and can happen EASILY even without removing it. It is just sad that we had to wait about 6 years until the manufacturer recognised it and issued a TSB. I had the bumper gap problem for at least 3 years and if this document was available before my car would be fixed within warranty. Instead I had to wait and now I'll pay for the fix myself.
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01-12-2019, 10:09 PM | #21 | |
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The bulletin provides a part and procedure to perform a repair without replacing parts. If you’re under warranty it should be fixed. Sometimes there’s an easy way (with or without a published bulletin). Sometimes it’s the hard way. Also, generally the tech isn’t paid any diagnosis time for a repair under a bulletin (unless the bulletin lays out a diagnostic plan, they love flow charts). The techs keep up with bulletins, and there’s usually a quick way to search for them. Say a car comes in with xy complaint. I can spend an hour figuring it out, determine what parts are needed, then get it fixed. If there’s a bulletin, the repair and parts will be known, no (or very litttle) diag required. Last edited by maslin; 01-12-2019 at 10:24 PM. |
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01-13-2019, 05:57 AM | #22 |
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It was difficult to claim a warranty for a bumper issue before this TSB. The first thing manufacturer would contend would be that the bumper was touched by another car. In other cases where the bumper was already removed, things would be even more complex causing even a void of warranty. In general, I am not aware of many people here that managed to fix this under warranty. On the contrary there are numerous posts trying to fix it using aftermarket solutions, custom solutions, some changed OEM mounting brackets (without much success) and so on. For me it was just a small cosmetic issue and without much of importance, but for sure a thing that should be addressed by a reputable manufacturer. A TSB means at least an admittance of the problem and from now on an easier procedure to claim a fix under warranty!
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01-16-2019, 12:36 PM | #23 |
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Is this up anywhere? I can't seem to find it in any online order catalogs yet from Subaru
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01-16-2019, 01:05 PM | #24 |
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It won't be available in the online catalogs. It 'll be used only as part of the TSB.
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01-16-2019, 01:52 PM | #25 |
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Which means you could probably order them through the dealership themselves. Probably isn't an actual Subaru/Toyota part.
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01-16-2019, 02:37 PM | #26 |
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How many pieces do you need exactly? I see that you ordered 4. Just want to confirm.
It also looks like they haven't listed the affected VINs in the service bulletin. |
01-16-2019, 02:52 PM | #27 |
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01-16-2019, 02:57 PM | #28 | |
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Does your car not have this issue? It is my understanding that EVERY Twin will eventually deal with this.
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