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Old 08-20-2019, 06:28 PM   #239
Conman
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Brian V is rude, vindictive, and impossible to communicate with. This whole company should get flushed down the shitter. What an awful business.
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Old 08-21-2019, 01:56 PM   #240
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Thought I'd put my 2 cents in. FT86Speedfactory is just too understaffed.

I ordered a FT86SF Brand short shifter. They have a policy where you can cancel the order at any time BEFORE it ships to get a refund. I found that I have an aluminium driveshaft and read up that short shifters and aluminum drive shafts dont fit together. A couple hours I placed the order. I made a request for a refund for said reason. I didnt receive a reply for a couple of days. They already shipped it when I specifically emailed for a refund. Obviously the customer service department and the shipping department are not talking to each other. Long story short.. Brian V said just ship it back to us and i'll get a refund. All is well and I have my refund.

I still got what I wanted but it was an inconvenience due to their lack of communication internally to their company. They do GREAT PR with Youtube. They just need more employees. If management does not reassess their business strategy, they will definitely suffer.

Hell... You cant even CALL them. I can go to the biggest local tuner shop in my area and get someone on the phone.
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Old 08-27-2019, 12:31 PM   #241
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I have had mixed experiences with them having placed well over 10 orders over the last 1.5 years of various $ amounts. Ive never had problem contacting them. Emailed yesterday for tracking on my package ordered Friday. He emailed me early this morning with tracking and package was already delivered in mailbox yesterday.

Main issue I've had is they never send tracking anymore and have to contact them for it. Haven't had issue cancelling an order that hasn't shipped, or getting missing parts sent out, just had to take a picture of what i received.

Also i think they recently downsized the warehouse and have a lot less inventory stocked now so a lot is on backorder. Just check it says in stock, and not ships from factory.
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Old 08-27-2019, 04:02 PM   #242
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Also i think they recently downsized the warehouse and have a lot less inventory stocked now so a lot is on backorder. Just check it says in stock, and not ships from factory.
Even if it says in stock it is not. Most of the time they drop ship from the manufacturer or distributor. This makes business sense as you don't have to buy the part until you have sold it. That is not an issue but they need to make sure it is done right. I had a thread about my last experience and it was the last for me. Maybe my standards are too high, I did run the parts sales/distribution side of my company for a while and prioritized customer service.
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Old 08-27-2019, 08:00 PM   #243
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I had to badger them with like 20 emails for them to agree to send me my order. Says "IN stock" on their site, well its been back order for 2 months. I guess they dont have a clue if its in stock or not. Still dont have my item after over 2 months of back and forth with their customer service idiots.. Making a report to the BBB
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Old 08-27-2019, 09:02 PM   #244
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I had to badger them with like 20 emails for them to agree to send me my order. Says "IN stock" on their site, well its been back order for 2 months. I guess they dont have a clue if its in stock or not. Still dont have my item after over 2 months of back and forth with their customer service idiots.. Making a report to the BBB
What item?
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Old 08-27-2019, 09:16 PM   #245
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Said "IN stock" when i ordered. Then they didn't tell me anything until i got my order and it was missing.. I emailed them to find out its on back order and wont be here until end of july... End of july comes and nothing. Send a flurry of emails, now its the end of august and still no part... NOw i see they relisted it as in stock so I Emailed again and was assured it is now on the way. Lol awful people really. Still dont have tracking number.
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Old 09-09-2019, 11:44 AM   #246
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Even if it says in stock it is not. Most of the time they drop ship from the manufacturer or distributor. This makes business sense as you don't have to buy the part until you have sold it. That is not an issue but they need to make sure it is done right. I had a thread about my last experience and it was the last for me. Maybe my standards are too high, I did run the parts sales/distribution side of my company for a while and prioritized customer service.
Customer service is a dying art, much like hand shakes.
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Old 09-09-2019, 12:17 PM   #247
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Customer service is a dying art, much like hand shakes.
It's a lot easier to lose customers, then it is to gain them. All you have to do is do what you say you are going to do.
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