03-31-2015, 02:56 PM | #99 |
Sweeper
Join Date: Oct 2014
Drives: '02 RA Bugeye | '15 FRS
Location: Seattle, WA
Posts: 1,876
Thanks: 2,291
Thanked 1,488 Times in 788 Posts
Mentioned: 41 Post(s)
Tagged: 0 Thread(s)
|
Recently had someone rear-end me (minor damage to my vehicle, bent the righthand Upper Control Arm from hitting the curb as a result though) and elected to cancel a $500 order of some knick knacks.. the guys were so understanding that they did a ONE-TIME deal to credit the whole outlay back to my account, citing that I have been a good customer historically.. but really, it just speaks volumes about the firm and their ability to help people in a time of need. That is the epitome of customer service and building a relationship.
|
The Following 2 Users Say Thank You to Koa For This Useful Post: | FT-86 SpeedFactory (03-31-2015), Tcoat (03-31-2015) |
03-31-2015, 06:05 PM | #100 |
Senior Member
Join Date: Aug 2013
Drives: 2013 Raven
Location: Arlington, TX
Posts: 394
Thanks: 115
Thanked 181 Times in 121 Posts
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
|
Finally did my transmission/diff fluid this weekend. One Laffy Taffy when I opened the box. And another one at the bottom.
Two Laffy Taffy's. I felt like a true winner. Thanks, FT86SF. |
The Following User Says Thank You to N_A For This Useful Post: | FT-86 SpeedFactory (03-31-2015) |
05-26-2015, 02:42 PM | #101 |
Senior Member
Join Date: Oct 2014
Drives: 2015 BRZ Limited (Crystal Black)
Location: Austin, TX
Posts: 131
Thanks: 165
Thanked 173 Times in 77 Posts
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
|
Great Customer Service
I just wanted to take a minute to review my recent customer service experience with FT86SpeedFactory. I installed some GCS Halo fog lights and after two days one of the fogs experienced some condensation inside the sealed housing.
I emailed the customer service and they responded in less than an hour with a quick request for a picture of the affected light. After they received my picture they immediately had a replacement sent out. I like the taffy, but I love the customer service! Highly recommend them, and I will continue to purchase with them and support a good merchant! |
The Following User Says Thank You to austinbrz For This Useful Post: | FT-86 SpeedFactory (06-21-2015) |
05-29-2015, 11:56 AM | #102 |
That Striped FRS
Join Date: Apr 2015
Drives: 2013 Ultramarine FR-S 6MT
Location: Pennsylvania
Posts: 204
Thanks: 320
Thanked 218 Times in 97 Posts
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
|
How long did it take anyone to get an email about the order being shipped out? Its been a few days since I ordered, and if that is par, I'd rather not bother them and just ask how long it took for you all to get packages shipped from them to you.
Ordered: Valenti Tails GCS Reverse Bar Amber LEDs for Side Markers *All items were in stock at the time of purchase* Last edited by JellyForSale; 05-29-2015 at 11:57 AM. Reason: Clarity |
05-29-2015, 05:50 PM | #103 |
Member
Join Date: Apr 2013
Drives: 2013 Subaru BRZ Sport-Tech
Location: Calgary
Posts: 85
Thanks: 17
Thanked 29 Times in 22 Posts
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
|
I'd also like to vouch for ft86speedfactory.
My front splitter was damaged in shipping and all it took was a couple photos and they sent me a new one, no questions asked. Didn't have to send the broken one back either. I can't think of many businesses that would do that, or at the very least make it as easy of a process as that. |
The Following User Says Thank You to wahsaihin For This Useful Post: | FT-86 SpeedFactory (06-21-2015) |
05-30-2015, 04:46 AM | #104 |
Member
Join Date: Sep 2014
Drives: 2013 Subaru BRZ Limited
Location: Kirkland
Posts: 26
Thanks: 0
Thanked 6 Times in 3 Posts
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
|
This was my second order i placed with FT86Speedfactory. I ordered $1200 of stuff from them, and their shipping and response was fast. However, i lost my package from the front door on the delivered date, and I contacted FT86Speedfactory for desperate help. Without a lot of questions, they resent the whole order, yes!!! $1200 of stuff the next day. I received the items 5 days later with signature required delivery. On the second delivery, there was a TRD push button (the wrong one that does not fit the factory push start system. It was my mistake. I placed the order that way). And they shipped out the right product within a day with a return slip that i can return the other wrong TRD push start button. Yes, they sent it out before i even returned the wrong part for exchange.
This is a real customer service guys. This is a company that values long term relationship with their customer. I will be buying every mods and parts from them from now on. I highly recommend them. Company that practices ethical and good business model needs recognition, and they got mine here on this forum and on social media groups. |
The Following 3 Users Say Thank You to MNGBRZ For This Useful Post: |
06-16-2015, 03:09 AM | #105 |
Senior Member
|
just got my DSS Driveshaft from @FT-86 SpeedFactory.. even thou we had some miscommunication, they still managed to pull something off and shipped me the item i wanted right away.. thanks a lot guys!
__________________
2013 Toyota 86
Sterling Silver Metallic IG: @pcuerpo.images |
The Following User Says Thank You to pcuerpo For This Useful Post: | FT-86 SpeedFactory (06-21-2015) |
06-25-2015, 08:07 AM | #106 |
Senior Member
Join Date: Oct 2014
Drives: 2017 Cayman S
Location: Maryland
Posts: 341
Thanks: 41
Thanked 128 Times in 73 Posts
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
|
I have placed and received 4 orders from this vendor since December 2014 and highly I recommend this vendor for their responsiveness, customer service and fast, secure and consistent shipping.
There was some miscommunication on my first order regarding availability. I have to tell you that I was pretty upset, as I was told an item was available, and it turned out that it was not. My expectations for my first order was high and the delay affected my initial impression of FT86 Speedfactory. However, the staff was very customer oriented and through a series of email and phone communications worked out the problem. Yesterday, my Valenti tail lights arrived. Same great communications. Same excellent packing. Same fast shipping including a discount coupon for my next order and an Sour Apple Laffy Taffy candy treat. Big thanks to Casey! Satisfied Customer!
__________________
… and loving it! Maxwell Smart
. Gone but not forgotten 2014 BRZ Limited - 2013 VW Golf R - 2010 Forester XT - 2006 Mazda 3 GT |
The Following User Says Thank You to Agent 86 For This Useful Post: | FT-86 SpeedFactory (06-25-2015) |
06-26-2015, 01:47 PM | #107 |
Senior Member
Join Date: Dec 2014
Drives: '15 Brz Series Blue
Location: Livermore, CA
Posts: 541
Thanks: 270
Thanked 344 Times in 186 Posts
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
|
Just recieved my intake from speed factory. Happy customer here. Previous buyer as well and will be continuing to purchase from them! Got my laffy taffy as well, however it was 100+ degrees outside yesterday so it was kind of mushy when I got around to opening the box.
Happy happy happy. Intake installed in 5 min and came packaged well and with everything I needed in the box.
__________________
"Listen, smile, agree and then do whatever the fuck you were going to do anyway." -Robert Downey Jr.
|
The Following User Says Thank You to Eski For This Useful Post: | FT-86 SpeedFactory (06-29-2015) |
07-13-2015, 05:47 PM | #108 |
Junior Member
Join Date: Jun 2015
Drives: 15 BRZ
Location: Houston
Posts: 1
Thanks: 0
Thanked 1 Time in 1 Post
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
|
Had my BRZ for two weeks and already spent more money at ft86sf then I cared too..... Why do you guys have so many products in stock at great prices?!? And now I wait for my next 6 packages to arrive.
|
The Following User Says Thank You to bltslp For This Useful Post: | FT-86 SpeedFactory (07-21-2015) |
07-21-2015, 09:59 AM | #109 |
Senior Member
Join Date: Oct 2013
Drives: 2014 Scion FRS
Location: NNJ
Posts: 2,289
Thanks: 1,808
Thanked 1,432 Times in 756 Posts
Mentioned: 30 Post(s)
Tagged: 2 Thread(s)
|
idk why i got such a good kick out of this
any reason shipping is so expensive on super small items? wanted to buy a bushing, it was $17, to ship it was $15 for something that weighs next to nothing??? |
The Following User Says Thank You to WhiteFRS69 For This Useful Post: | iJeff (07-21-2015) |
07-21-2015, 11:43 PM | #110 |
Join Date: Jul 2012
Drives: 2013 Scion FR-S
Location: Des Moines, IA
Posts: 7,694
Thanks: 1,298
Thanked 3,578 Times in 1,253 Posts
Mentioned: 341 Post(s)
Tagged: 5 Thread(s)
|
We offer free shipping on orders over $250. Small bushings, stickers, and other small items are perfect add on's to orders that get you to the free shipping mark.
|
The Following User Says Thank You to FT-86 SpeedFactory For This Useful Post: | austinbrz (07-22-2015) |
07-22-2015, 12:27 AM | #111 |
Senior Member
Join Date: Jan 2014
Drives: '13 Argento FR-S (Sold)
Location: Ontario
Posts: 2,126
Thanks: 3,209
Thanked 1,439 Times in 855 Posts
Mentioned: 19 Post(s)
Tagged: 2 Thread(s)
|
I wish we could get free shipping to Canada
__________________
|
The Following User Says Thank You to D_Thissen For This Useful Post: | PureShield (01-26-2016) |
07-22-2015, 05:00 AM | #112 |
Senior Member
Join Date: Jun 2015
Drives: GT86-ACE-JRZ-RPF1-Essex
Location: France
Posts: 600
Thanks: 485
Thanked 463 Times in 247 Posts
Mentioned: 2 Post(s)
Tagged: 2 Thread(s)
|
About shipping cost. They are extraordinary high for Europe on FT86 Speedfactory. ( nearly double the price of anything). Something must be wrong with the calculation settings.
You should check for example a set of 4 rpf1 sent to France. https://photos.google.com/share/AF1Q...V5MEl6MklYMmdR
__________________
JRZ 12-32 | ACE 350 | Delicious Tuning | RPF1 | Essex Sprint | SPL | Powerflex | My Car
|
|
|
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Evasive FT86 Service & Maintenance Thread Discount Labor for FT86 Members | Evasive Motorsports | Southern California | 423 | 10-01-2018 12:49 PM |
FT-86 SpeedFactory | Frostyman | User/Vendor/Sponsor Reviews, Feedback, Comments | 61 | 06-20-2014 06:13 AM |
FT-86 SpeedFactory | Knightmare | User/Vendor/Sponsor Reviews, Feedback, Comments | 1 | 01-14-2013 10:31 AM |
FT-86 SpeedFactory | AlexT | User/Vendor/Sponsor Reviews, Feedback, Comments | 13 | 11-11-2012 10:57 PM |
Invidia N1 - Group Buy **FT-86 SpeedFactory** | FT-86 SpeedFactory | Groupbuys | 65 | 10-23-2012 12:25 PM |