oem audio plus questions - Page 2 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Hen3ry · 07-31-2015, 11:38 PM

I ordered on 7/26. Still waiting on notification of shipping.

twag4 · 08-02-2015, 01:43 PM

Quote:

Originally Posted by Hen3ry

I ordered on 7/26. Still waiting on notification of shipping.

Yup, mine was ordered morning of 7/25. Much impatience...

ravisraval · 08-02-2015, 11:40 PM

Quote:

Originally Posted by twag4

Yup, mine was ordered morning of 7/25. Much impatience...

Fingers crossed for tomorrow!

twag4 · 08-05-2015, 09:20 PM

...waiting still....

twag4 · 08-07-2015, 10:48 AM

Well I ordered on 7/24. (I said 7/25 in a previous post, but looked at my invoice and the calender- it was a Friday 7/24) I was told that they expected it to ship by 7/31. It is now 8/7 and nothing. I have a small road trip next week I won't have this for. I'm ok with waiting, but only if you go into it knowing there will be a wait. I sure hope this is worth the wait, I'm pretty disappointed I won't have it for my trip. I have read several others reports on this forum of customers receiving their systems in three and four days, I guess that is what I expected. Customer service is more than kind words, following through on delivery dates is also customer service. OEMaudioplus doesn't get high marks at all in that respect. Still waiting for a solid idea when this will ship. And waiting...

edit: I should add that they said they will be doing an upgrade for my wait, new rear speakers to go with the reference package. Still no kit though.

oemaudioplus · 08-07-2015, 02:05 PM

@ravisraval @twag4 @Hen3ry @DJCarbine,

Thank you each for choosing O+!! I hope by now each of you has spoken directly to a O+ representative expressing our sincere apologies for the delays and inaccurate estimated ship dates. We build each of our sound solutions for YOU to ENJOY not to wait for and for this we can't begin to express our deepest sincerity.

Like @twag4 said "Customer service is more than kind words, following through on delivery dates is also customer service." WE COMPLETELY AGREE and are remorseful to have not shipped within our estimated lead-time. @twag4 thank you for your honest feedback.

We have encountered unforeseen production delays with this last batch of orders and intend to keep all customers affected by these delays updated and in the loop as we put in the extra time, effort and investment on our end to ensure that we exceed our Owners expectations. We put the utmost care into each O+ sound solution and it is extremely important to our team that our Owners have an unmatched experience.

Please do not hesitate to contact us directly via PM or phone (855-636-6346 x4) for the most up to date status of your order.

We will not be content until each order has been fulfilled and our owners are COMPLETELY SATISFIED.

twag4 · 08-07-2015, 05:23 PM

Now that is good, honest customer service. Thanks @oemaudioplus! Got a Monday ship date now. Can't wait to install after I get back from my trip!

DJCarbine · 08-07-2015, 06:39 PM

Customer service has been top notch ever since I contacted them about a shipping date estimate. I got a call back today with an update and shipping date, so definitely care about keeping you in the loop and doing whatever they can. A few goodies were thrown in as well to smooth over the rough patch with the delay, could not be happier.

These guys care about their customers, and reputation. You get the idea that they wish to keep their reputation excellent, and that means going out of their way without even asking them to. All good in my book.

Hen3ry · 08-07-2015, 07:16 PM

To echo everyone else, great customer service during this delay. Certainly makes the wait go by easier.
You guys are awesome!!!

ravisraval · 08-07-2015, 09:03 PM

Just wanted to add my good experience. My basic kit was also delayed, and they bumped me up to the reference kit for free. More than happy to wait as a result! They've been very communicative in the mean time.

- A happy customer.

Avo1789 · 08-13-2015, 12:17 PM

What happened to the youtube subscription promo? Getting ready to check out and cant seem to find it..
Edit: just noticed it was until the end of July

twag4 · 08-13-2015, 04:35 PM

Update: I'm on the road, but my kit is supposed to deliver to my house tomorrow. I have a tracking number and everything. It will be three weeks to the day since I ordered. OEM Audio Plus really has been good with communication. The wait was kind of long, but Daniel has been exceptionally kind and responsive to my concerns and gripes. If the system works half as well as everyone says, I believe this will end up being a very worthwhile experience and purchase.

DJCarbine · 08-14-2015, 06:50 PM

Mine is on the truck to be delivered, can't be much longer now.....

:::edit

aaaaaaaand its here

twag4 · 08-14-2015, 10:24 PM

Mine arrived too. Got home this afternoon and it was waiting.

08-07-2015, 10:48 AM	#19
twag4 Senior Member Join Date: Sep 2013 Drives: frs Location: The depths Posts: 749 Thanks: 355 Thanked 427 Times in 241 Posts Mentioned: 5 Post(s) Tagged: 2 Thread(s)	Well I ordered on 7/24. (I said 7/25 in a previous post, but looked at my invoice and the calender- it was a Friday 7/24) I was told that they expected it to ship by 7/31. It is now 8/7 and nothing. I have a small road trip next week I won't have this for. I'm ok with waiting, but only if you go into it knowing there will be a wait. I sure hope this is worth the wait, I'm pretty disappointed I won't have it for my trip. I have read several others reports on this forum of customers receiving their systems in three and four days, I guess that is what I expected. Customer service is more than kind words, following through on delivery dates is also customer service. OEMaudioplus doesn't get high marks at all in that respect. Still waiting for a solid idea when this will ship. And waiting... edit: I should add that they said they will be doing an upgrade for my wait, new rear speakers to go with the reference package. Still no kit though. Last edited by twag4; 08-07-2015 at 10:58 AM. Reason: more info

08-07-2015, 06:39 PM	#22
DJCarbine Thupercharged Join Date: Mar 2013 Drives: 2013 FR-S Location: La Grange Park, IL. Posts: 1,501 Thanks: 116 Thanked 751 Times in 439 Posts Mentioned: 23 Post(s) Tagged: 0 Thread(s)	Customer service has been top notch ever since I contacted them about a shipping date estimate. I got a call back today with an update and shipping date, so definitely care about keeping you in the loop and doing whatever they can. A few goodies were thrown in as well to smooth over the rough patch with the delay, could not be happier. These guys care about their customers, and reputation. You get the idea that they wish to keep their reputation excellent, and that means going out of their way without even asking them to. All good in my book. __________________ 2013 FRS Vortech V3 11psi Revworks UEL - PLM Overpipe - MOTIV catted frontpipe - Invidia Q300 2019 Series.Grey STI - Stage1+ SF

08-07-2015, 07:16 PM	#23
Hen3ry Member Join Date: Jun 2015 Drives: 2014 FRS Monogram Edition Location: New Jersey Posts: 37 Thanks: 0 Thanked 37 Times in 21 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	To echo everyone else, great customer service during this delay. Certainly makes the wait go by easier. You guys are awesome!!! Last edited by Hen3ry; 08-11-2015 at 10:15 PM.

08-14-2015, 06:50 PM	#27
DJCarbine Thupercharged Join Date: Mar 2013 Drives: 2013 FR-S Location: La Grange Park, IL. Posts: 1,501 Thanks: 116 Thanked 751 Times in 439 Posts Mentioned: 23 Post(s) Tagged: 0 Thread(s)	Mine is on the truck to be delivered, can't be much longer now..... :::edit aaaaaaaand its here __________________ 2013 FRS Vortech V3 11psi Revworks UEL - PLM Overpipe - MOTIV catted frontpipe - Invidia Q300 2019 Series.Grey STI - Stage1+ SF

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07-31-2015, 11:38 PM	#15
Hen3ry Member Join Date: Jun 2015 Drives: 2014 FRS Monogram Edition Location: New Jersey Posts: 37 Thanks: 0 Thanked 37 Times in 21 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	I ordered on 7/26. Still waiting on notification of shipping.

08-05-2015, 09:20 PM	#18
twag4 Senior Member Join Date: Sep 2013 Drives: frs Location: The depths Posts: 749 Thanks: 355 Thanked 427 Times in 241 Posts Mentioned: 5 Post(s) Tagged: 2 Thread(s)	...waiting still....

08-07-2015, 02:05 PM	#20
oemaudioplus Join Date: Oct 2013 Drives: http://bit.ly/Vantage86 Location: Southern California Posts: 189 Thanks: 173 Thanked 108 Times in 73 Posts Mentioned: 33 Post(s) Tagged: 1 Thread(s)	@ravisraval @twag4 @Hen3ry @DJCarbine, Thank you each for choosing O+!! I hope by now each of you has spoken directly to a O+ representative expressing our sincere apologies for the delays and inaccurate estimated ship dates. We build each of our sound solutions for YOU to ENJOY not to wait for and for this we can't begin to express our deepest sincerity. Like @twag4 said "Customer service is more than kind words, following through on delivery dates is also customer service." WE COMPLETELY AGREE and are remorseful to have not shipped within our estimated lead-time. @twag4 thank you for your honest feedback. We have encountered unforeseen production delays with this last batch of orders and intend to keep all customers affected by these delays updated and in the loop as we put in the extra time, effort and investment on our end to ensure that we exceed our Owners expectations. We put the utmost care into each O+ sound solution and it is extremely important to our team that our Owners have an unmatched experience. Please do not hesitate to contact us directly via PM or phone (855-636-6346 x4) for the most up to date status of your order. We will not be content until each order has been fulfilled and our owners are COMPLETELY SATISFIED.

08-07-2015, 05:23 PM	#21
twag4 Senior Member Join Date: Sep 2013 Drives: frs Location: The depths Posts: 749 Thanks: 355 Thanked 427 Times in 241 Posts Mentioned: 5 Post(s) Tagged: 2 Thread(s)	Now that is good, honest customer service. Thanks @oemaudioplus! Got a Monday ship date now. Can't wait to install after I get back from my trip!

08-07-2015, 09:03 PM	#24
ravisraval Senior Member Join Date: Oct 2014 Drives: 2013 FRS Location: Bay Area, CA Posts: 104 Thanks: 115 Thanked 24 Times in 18 Posts Mentioned: 2 Post(s) Tagged: 0 Thread(s)	Just wanted to add my good experience. My basic kit was also delayed, and they bumped me up to the reference kit for free. More than happy to wait as a result! They've been very communicative in the mean time. - A happy customer.

08-13-2015, 12:17 PM	#25
Avo1789 Senior Member Join Date: May 2013 Drives: Ultramarine FR-S Location: North Hollywood Posts: 193 Thanks: 20 Thanked 40 Times in 30 Posts Mentioned: 0 Post(s) Tagged: 1 Thread(s)	What happened to the youtube subscription promo? Getting ready to check out and cant seem to find it.. Edit: just noticed it was until the end of July

08-13-2015, 04:35 PM	#26
twag4 Senior Member Join Date: Sep 2013 Drives: frs Location: The depths Posts: 749 Thanks: 355 Thanked 427 Times in 241 Posts Mentioned: 5 Post(s) Tagged: 2 Thread(s)	Update: I'm on the road, but my kit is supposed to deliver to my house tomorrow. I have a tracking number and everything. It will be three weeks to the day since I ordered. OEM Audio Plus really has been good with communication. The wait was kind of long, but Daniel has been exceptionally kind and responsive to my concerns and gripes. If the system works half as well as everyone says, I believe this will end up being a very worthwhile experience and purchase.

08-14-2015, 10:24 PM	#28
twag4 Senior Member Join Date: Sep 2013 Drives: frs Location: The depths Posts: 749 Thanks: 355 Thanked 427 Times in 241 Posts Mentioned: 5 Post(s) Tagged: 2 Thread(s)	Mine arrived too. Got home this afternoon and it was waiting.

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