Direct Injector Leaking

[Lonewolf]

Originally Posted by Tirewarmer

Brought my car into McDaniel Subaru in Columbia, SC today. June of last year delivery BRZ with almost 17K miles on it. The first one that my aforementioned dealer received. First time that it has been there for any service.

Printed out these service bulletins, since the service person that I talked to on the phone at the dealer told me that only their technicians have access to the service bulletins, and asked for them to look into the following:

02-138-12 Asked for them to check that the car had the latest ECM programming. Told them about the popping that I've been hearing.
11-130-13 Asked for them to look into the idle drop that I've been experiencing.
15-158-12 Told them that I was getting continuous loss of signal.
12-131-12 Told them that I have had considerable condensation in both tail lights, and that i had photos. They never asked for the photos.

Took their loaner and drove away. Received a call just over an hour later from the service manager. Told me bluntly, "Your car is done." I told him that seemed fast. He replied, "Nothing is wrong with you car."

I started by asking him about the taillights. He told me that there was no condensation in them, and that they weren't cracked, and that they would need photos. He also told me that he had 3 sets of lights delivered, but would have to order more. I assume because they've replaced other tail lights already?

I told him that I had photos and had offered the photos to them, and he then told me that he would only replace the seals. At that point I saw that we were getting nowhere, told him that I would be there at 5:30 to pick up the car and hung up. Then called the 1-800-Subaru3 number and explained the situation. Very professional person at Subaru on the other end who took my issues down and told me that he would be calling the dealer.

Should be a fun time when I get there to pick up the car at 5:30

Please keep us updated on this...

[mad_sb]

Originally Posted by Tirewarmer

Brought my car into McDaniel Subaru in Columbia, SC today. June of last year delivery BRZ with almost 17K miles on it. The first one that my aforementioned dealer received. First time that it has been there for any service.

Printed out these service bulletins, since the service person that I talked to on the phone at the dealer told me that only their technicians have access to the service bulletins, and asked for them to look into the following:

02-138-12 Asked for them to check that the car had the latest ECM programming. Told them about the popping that I've been hearing.
11-130-13 Asked for them to look into the idle drop that I've been experiencing.
15-158-12 Told them that I was getting continuous loss of signal.
12-131-12 Told them that I have had considerable condensation in both tail lights, and that i had photos. They never asked for the photos.

Took their loaner and drove away. Received a call just over an hour later from the service manager. Told me bluntly, "Your car is done." I told him that seemed fast. He replied, "Nothing is wrong with you car."

I started by asking him about the taillights. He told me that there was no condensation in them, and that they weren't cracked, and that they would need photos. He also told me that he had 3 sets of lights delivered, but would have to order more. I assume because they've replaced other tail lights already?

I told him that I had photos and had offered the photos to them, and he then told me that he would only replace the seals. At that point I saw that we were getting nowhere, told him that I would be there at 5:30 to pick up the car and hung up. Then called the 1-800-Subaru3 number and explained the situation. Very professional person at Subaru on the other end who took my issues down and told me that he would be calling the dealer.

Should be a fun time when I get there to pick up the car at 5:30

Good for you dude, I hate it when dealer service departments act like the little "we know everything about your car" act is going to work on people that actually do know about their cars... they get so F'ing arrogant some times.

At this point, i pretty much write off my warranties the day i buy a car and never go to the dealer... but if i were to go for a tsb or something, i print it off ahead of time and make sure to show it to them when i get there.

In the case of the DI issues, i would print out the copies of the Toyota tsb from south africa etc and try to gather the names of other people from the forum there that have had issues acknowledged by the dealer.

[DJCarbine]

When I asked my dealer about these issues they claimed to have never heard of them.

Last night someone came by to pick up my old catback. Turns out he works for Toyota, when I asked him if he had any DI failures he knew exactly what I was refering to and said "Thankfully not yet"

[ill86]

Originally Posted by topazsparrow

I'm not sure I would have gone directly over their heads like that. Pissing off the dealer isn't a great way to start your relationship with them.

I would have done the same thing. Corporate needs to have these dealers reported. Screw having a relationship with that kind of service anyway. Obviously don't give them any more business while you're at it. If they want to sell cars they need to respect their customers and follow suit accordingly.

:happy0180:

[topazsparrow]

Originally Posted by ill86

I would have done the same thing. Corporate needs to have these dealers reported. Screw having a relationship with that kind of service anyway. Obviously don't give them any more business while you're at it. If they want to sell cars they need to respect their customers and follow suit accordingly.

:happy0180:

I agree! I just don't think it should be the VERY FIRST thing you do when you haven't even brought up the issue with the service manager yet.

You're much better off explaining your feelings to the manager and having him on your side than getting pissed off because some grump tech didn't want to deal with you and go right over their heads and give the business headaches.

Squeeky wheels DO get the grease, just don't be a broken wheel that refuses to turn.

[ill86]

Originally Posted by topazsparrow

I agree! I just don't think it should be the VERY FIRST thing you do when you haven't even brought up the issue with the service manager yet.

Bro, re-read his post. It was the service manager who he spoke with.

http://www.ft86club.com/forums/showp...&postcount=267

You can save your grease and wheel analogies for the next guy. :-)

But since we are playing word games:

don't forget to check your tire pressure and lugs are on tight..

Or how about a math puzzle:

New car + warranty + lame service manager = 1800toybaru

Then corporate calls the dealership owner and Mr nice guy service manger treats you the way you deserve.

Peace! :happy0180:

[topazsparrow]

Originally Posted by ill86

Bro, re-read his post. It was the service manager who he spoke with.

http://www.ft86club.com/forums/showp...&postcount=267

You can save your grease and wheel analogies for the next guy. :-)

But since we are playing word games:

don't forget to check your tire pressure and lugs are on tight..

Or how about a math puzzle:

New car + warranty + lame service manager = 1800toybaru

Then corporate calls the dealership owner and Mr nice guy service manger treats you the way you deserve.

Peace! :happy0180:

Bro? What are we, teenagers? I didn't notice that he spoke to the service manager. It sounded like it was just the service desk guy.

No need to take it personal man. I'm not trying to pick a fight with you over someone Else's decision to go straight to the manufacturer. It just seemed like he escalated that whole thing pretty quickly without really giving the service manager much of a chance.

To each their own I guess...

I'm still eager to hear a follow up from the guy.

[ill86]

Dude, man, stranger, whatever doesn't insult you. I meant bro in the nicest possible way...

It sounded like maybe you didn't read the service manger part. I was kindly bringing it to your attention that he did and even reexplained the issues. Who else should he take it up with besides the dealership owner or corporate? How many chances does the service manager get? or he could try another dealer and waste more of his time. Not only is the service manager wasting his time but wasting resources getting a simple job done.

Anyway, I didn't take anything personal. You gave me a super witty analogy about wheels and grease so I felt like I should at least try and return the humor.

Don't take it personal, bro.

To each their own and carpe diem.

Edit:
I too am eagerly awaiting an update. :-)

See? We have something else in common besides whitty internet catch phrases!

:happy0180:

Originally Posted by topazsparrow

Bro? What are we, teenagers? I didn't notice that he spoke to the service manager. It sounded like it was just the service desk guy.

No need to take it personal man. I'm not trying to pick a fight with you over someone Else's decision to go straight to the manufacturer. It just seemed like he escalated that whole thing pretty quickly without really giving the service manager much of a chance.

To each their own I guess...

I'm still eager to hear a follow up from the guy.

[Carwhisperer]

Resale value on my car is going to be complete shit. I've been in a car accident. ( Kid in a stock 98 Honda civic blew through a red light and hit the very front of my car caused just over 2,000$ out of his insurance.. Ouch) and my car has been in and out of repairs for DI's for over a month. Not Happy.

[Tirewarmer]

Originally Posted by topazsparrow

I'm not sure I would have gone directly over their heads like that. Pissing off the dealer isn't a great way to start your relationship with them.

you have to remember they get a lot of people who think their yaris is a ferrari and come in for every little thing they *think* could be wrong with it. They're used to dealing with people who have their heads up their ass when it comes to talking about cars and diagnosing problems.

I would have at least spoken with the tech in person before hanging up and calling subaru about it. You stand a good chance of making the situation more difficult to deal with. It's usually a last resort if the deal isn't willing to cooperate, not a go to move.

Wasn't the technician. It was the service Manager that I spoke to.

I have another dealer that I can go to that I personally know the Service Manager at. It's a longer ride, but that is plan B.

There was not talking to this Service Manager. I work with people everyday in situations like this. It wasn't going to go anywhere productive with this guy. I paid for a vehicle with a warranty, part of his job is to provide the service end of that warranty.

I did speak with two other service people at this dealer. Without getting too specific, the Service Manager is new, formerly worked with Porsches, and may believe that working with Subarus is beneath him.

[xjohnx]

Originally Posted by Tirewarmer

Without getting too specific, the Service Manager is new, formerly worked with Porsches, and may believe that working with Subarus is beneath him.

That attitude is probably the reason he's no longer working for Porsche.

[Tirewarmer]

Originally Posted by ill86

Edit:
I too am eagerly awaiting an update. :-)

See? We have something else in common besides whitty internet catch phrases!

:happy0180:

And as an update, I haven't heard anything back from Subaru Corporate yet. I plan on giving them a call at the end of the week.

When I picked up the car, the service manager was not there to see me. As an obviously disgruntled customer, if I was in his shoes I would have made sure that I was there to speak to me when I arrived. He is in a customer service role, and doesn't seem to have that part of his job mastered yet. I wish that I had taped the phone conversation. It is legal to tape in state phone conversations in South Carolina.

As an interesting part of this entire situation, I received no documentation that my car was in for service. I asked very nicely to receive a printout, but was told that the Service Manager stated that they do not write up documentation when they cannot reproduce the issue. I mentioned the lemon law and that I have never been to a dealer that doesn't document all customer warranty interaction. Even though parts were "ordered" to fix the taillight issue, I received nothing to say that I had ever been there even after my request.

I have been in touch with the manager of the dealer two marque dealer(Porsche/Subaru), and she asked for me to submit my complaint to her in writing, which I am after I hear back from Subaru. I also sent the photo of my taillight condensation to the Subaru Dealer Manager as was requested, since the contact information for the Service Manager is not yet listed on their website.

[xjohnx]

Originally Posted by Tirewarmer

As an interesting part of this entire situation, I received no documentation that my car was in for service. I asked very nicely to receive a printout, but was told that the Service Manager stated that they do not write up documentation when they cannot reproduce the issue. I mentioned the lemon law and that I have never been to a dealer that doesn't document all customer warranty interaction. Even though parts were "ordered" to fix the taillight issue, I received nothing to say that I had ever been there even after my request.

Probably done to prevent you from receiving a customer satisfaction survey.

[topazsparrow]

Originally Posted by Tirewarmer

Wasn't the technician. It was the service Manager that I spoke to.

I have another dealer that I can go to that I personally know the Service Manager at. It's a longer ride, but that is plan B.

There was not talking to this Service Manager. I work with people everyday in situations like this. It wasn't going to go anywhere productive with this guy. I paid for a vehicle with a warranty, part of his job is to provide the service end of that warranty.

I did speak with two other service people at this dealer. Without getting too specific, the Service Manager is new, formerly worked with Porsches, and may believe that working with Subarus is beneath him.

Ah, that's enlightening. Didn't mean to rustle anyone's jimmies. I just interpreted the situation wrong.