Nameless Performance customer service/returns/ordering review

[SirBrass]

So, back when I had the '13 STI, I had ordered a HFC turbo downpipe from Nameless with an extra O2 bung. Cost was $619 before shipping (not bad considering the quality), but I hadn't managed to get it installed before I traded in the STI and got the BRZ.

So, here I had a never-installed, effectively-NIB downpipe. Thought it wouldn't be too hard to sell it for $500 to the SWIC (SouthWest Impreza Owners Club) guys and get some extra $$ to go towards Nameless stuff for my BRZ.

Unfortunately, no dice. Not when they could get a more-cheaply-manufactured Invidia catless DP for lots less. It being a catted dp was a deal killer for most, too. Even dropping the price to $400, I was only getting "no thanks" responses.

Then, Travis at SRP suggested I contact Nameless directly and ask about returns. "They're pretty good about this sort of thing," he said (I'm paraphrasing).

I figured I'd be out restocking fees on the item and have to pay shipping back to them, but even with that I figured I'd still get back more than what I was offering to sell it for locally.

So, I called the guys at Nameless and spoke to @Ryan@Nameless and much to my surprise, NP was willing to refund me the full price of the dp, less shipping to and from, as long as the refund was in store credit (any other kind of refund would be less a 20% restocking fee). Talk about a good deal!

So, I finally got off my lazy rear end last week and sent the dp back via FedEx 3 day ground. They got the dp in today and processed right away (awesome!). So, as soon as I got the email, I gave Ryan a call and ordered

2.5" op/fp w/ HFC & Hemholz resonator ,
Nameless FA20 t-shirt

Including shipping, that still leaves me with about $13 in store credit. The order was entered while I drove the < 5 minutes back to the office from lunch.

All this to say how fantastic and stress-free dealing with Nameless for the entire process of returning my NIB STI dp and basically exchanging it for a FP/OP for my BRZ has been.

They may be small and build times may be long due to batch processing, and they may be more expensive than some others, but honestly I think it's all worth it.

Good job, Nameless!

[2point0]

Nice deal! I had a really good volley of emails back and forth with Jason about a crack in one of my axleback tips over about 2 or 3 days (bought it used, so no real warranty). Then, it's like they fell off the earth. Several more emails over the next couple of months and not one reply.

I keep meaning to call, but when I'm at work my signal is horrible and when I'm not at work, they probably aren't either. Bums me out, because I really like the company and their philosophy, but this left a sour taste in my mouth. I have to remind myself that email is not a guarantee and it's best to call.

I don't mean to take away from your experience, I have to say it's rare for any company to work with the customer like in your case. Some of them really stick to that restocking fee, too.

[SirBrass]

Well I was the original buyer & had a part I bought from them that I literally could not use & was in perfect condition.

They also do state clearly on the website that they will not accept returns which have been installed in the vehicle.

Also, calling them is the best way to get in touch.

I'm on my phone so if I make mistakes, blame Sportsguy83

[Dave-ROR]

This doesn't surprise me at all.

[JDM FRS]

I wish my experience with nameless was good. I ordered an axelback from them almost a month ago, I got one email telling me that it was put into their build queue and that was it. A couple weeks later I emailed them to make sure everything was okay and a couple days later I got an email explaining that the status meant that it was in the build queue and that they were experiencing a high volume of orders. I totally understood and apologized for pestering. But now almost a month later I have no other emails or response from them regarding my order. It doesn't seem like too much to ask for an approximation of when it would begin manufacturing. Almost 600$ is a lot of money to give to a company and not hear anything for a month.

Sent from my HTC One using Tapatalk

[SirBrass]

Again, calling is the best way to get in touch with them.

When my sti downpipe was being made, it was quite a while till I got it, too. That is, quite a while between it going into the build queue & the email telling me that it had shipped.

On phone I am. Therefore, if mistakes I make, Frank Oz blame you should.

[JDM FRS]

Originally Posted by SirBrass

Again, calling is the best way to get in touch with them.

When my sti downpipe was being made, it was quite a while till I got it, too. That is, quite a while between it going into the build queue & the email telling me that it had shipped.

On phone I am. Therefore, if mistakes I make, Frank Oz blame you should.

Yea I'm going to try giving them a call today. But from a customer service standpoint I shouldn't have to, they should be feeding information once it goes over their average build time.

Sent from my HTC One using Tapatalk

[SirBrass]

They're small, dude. They don't exactly have the manpower to be as on the ball with electronic communications. That they're good with phone communication, however, negates the lack of customer service swiftness through email, IMO.

On phone I am. Therefore, if mistakes I make, Frank Oz blame you should.