Why i will not sell Enkei wheels anymore!!

[RRnold]

Shouldn't you be more upset with Tire Rack on how they are handling the situation?

The problem is you ordered the China made ones, not the Japanese ones.

http://www.enkei.co.jp/wheels/

[canu_50]

Originally Posted by immaculate

I can see why OP would be upset about customers possibly not being satisfied. But, judging by the pictures it does not seem to be a big deal at all to me. I can't imagine that being at all noticeable once the lug nuts are installed. Not to mention the paint there would likely get scratched up after mounting them a few times anyway.

Even by enthusiast's standards I'd say I'm pretty anal about these kinds of things, and this probably wouldn't bother me. Maybe it looks worse in person...

They are bolted on the car. The gray area you see around the gray lugbolt cover. The wheels are on the car when the picture are taken.

[immaculate]

Originally Posted by canu_50

They are bolted on the car. The gray area you see around the gray lugbolt cover. The wheels are on the car when the picture are taken.

Sorry, comprehension fail on my part...long day. You're definitely justified with your disappointment in the quality.

[Clipdat]

Actually, they are made in Thailand.

Originally Posted by RRnold

Shouldn't you be more upset with Tire Rack on how they are handling the situation?

The problem is you ordered the China made ones, not the Japanese ones.

http://www.enkei.co.jp/wheels/

[acg2010]

Originally Posted by canu_50

Up here in canada….

Ahh, I thought you were in Louisiana (Terrebonne Parish). Makes more sense that you wouldn't have an enkei account being in Canada.

[krayzie]

I have Made in Japan Enkei STI wheels and don't have this problem. You get what you paid for.

[R.S-HawK]

Originally Posted by ML

If that was me, I would have shrugged my damn shoulders and drove my AUDI!

Why? It's a TT

[krayzie]

OP you could have emailed Tirerack this picture straight off their webpage, and accuse them of bait and switch (isn't this a felony idk).

http://www.tirerack.com/images/wheel...19_b_ci1_l.jpg

[gily25]

Originally Posted by microbionic

If that was the case, the Enkei rep should have said it was designed that way... would have put an end to this suffering.

More than likely the rep is just a phone jockey who really doesn't know much about the wheels. It's no different than any other phone based customer service. *2 cents*

As for the 4th wheel which appears to be correct...ever thought THAT one may have too much paint and be the actual mistake?

[Sportsguy83]

Originally Posted by canu_50

Please post pictures of your Enkei, I want to compare how many wheels with unpainted lug bolt are out there!!

The internet is just incredible.... The above is really what OP is asking for...

BUT here we are, arguing how/when/why/what he NEEDS to do about the situation....

:facepalm:

[AznBRZer]

Originally Posted by Sportsguy83

The internet is just incredible.... The above is really what OP is asking for...

BUT here we are, arguing how/when/why/what he NEEDS to do about the situation....

:facepalm:

Reading comprehension is a lost art nowadays...

[daiheadjai]

Would this be more of an issue with black-painted (or gold-painted) wheels?
I would suspect the basic silver ones wouldn't exhibit this issue?

[Tainen]

Recently got some NT03+Ms, fully painted no issues.


Also talked to the enkei reps extensively regarding their lineup- I can tell you they appeared to me to be extremely knowledgeable and helpful. Sounds like most of your issue is with Tirerack. Also I don't think you really need a 50k/yr account with Enkei to be a dealer. In fact quite the opposite, quite a few small time shops around me carry enkei wheels at similar to online prices. Having a relationship with the north America distributors is pretty important if you're running a business imo- it lets you get more accountability out of them.

[canu_50]

Originally Posted by Tainen

Recently got some NT03+Ms, fully painted no issues.


Also talked to the enkei reps extensively regarding their lineup- I can tell you they appeared to me to be extremely knowledgeable and helpful. Sounds like most of your issue is with Tirerack. Also I don't think you really need a 50k/yr account with Enkei to be a dealer. In fact quite the opposite, quite a few small time shops around me carry enkei wheels at similar to online prices. Having a relationship with the north America distributors is pretty important if you're running a business imo- it lets you get more accountability out of them.

Havin a local shop having a price close to an internet shop doesn't mean you are direct with enkei. It means the distribution is better and since there is a MAP policy you won't find price below a certain cost.

Anyhow, price is not the point, nor those the way a business in canada, ordering parts from the US, using some channel of distribution is the point. I could make a topic on that and explain the way this industry work to about anyone, and also point the difference between canadian customer/shop and typical us customer/shop. But here this is not the point.You are right about the accountability, but pricing structure dictate otherwise. Enkei prefer to have 10 wholesaler who's gonna take care of 300 dealer. Which is normal..