09-07-2017, 12:42 PM | #15 |
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Back when I had my GS-R i ordered, and paid for, an RS*R cat-back exhaust and RS*R header. They told me it would take a while to deliver because each piece was made-to-order. 3 months later I had the exhaust; 6 months after that I had the header. There were plenty of options at the time for each part from DC or Comptech, but that was my choice and I was aware of the delivery issue.
When it comes to car parts, quality is top priority. If it takes Jackson Racing longer to get it right, then fine. 86 Speed should have been upfront and just said, "it's gonna take some time. We will keep you posted." |
09-07-2017, 12:51 PM | #16 |
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Yeah, that sounds like really poor communication across the board.
Unfortunately I feel like that sometimes that is inevitable when you are one of the first people to use/purchase a newly developed product. |
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09-07-2017, 12:57 PM | #17 | ||
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I've never ordered from 86speed and have no affiliation with them. A lot of these distributors drop ship items directly from the manufacture though and don't store everything at their own location. Sometimes things happen, and it sucks. That's why communication is key, and the lack of it from them, in this instance, caused more issue. I order most of my stuff from the same people I've been ordering from for years, specifically because their communication is awesome.
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09-07-2017, 02:42 PM | #18 | |
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If they hesitate to refund, file a chargeback. |
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09-07-2017, 02:49 PM | #19 |
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Chung-
There seems to be some confusion on this, but let me try and straighten a few things out: 1. We have not released the 2017 86/BRZ supercharger system to the public. This system is not available on JacksonRacing.com. This system is finishing development. There is no confusion on this and if you call and talk to us here, we will tell you that. There were quite a few little changes to the new models, requiring some JR hardware changes, a new Factory Tuned calibration, and CARB. Kit and CARB updates do not happen overnight, and the products must be tested before going to the public. We have a 2017 86 and 2017 BRZ in our facility for development. Again, we do not have the 2017 kit available, and we will release when final development is complete. We expect that shortly. 2. We showed the 2017 86/BRZ system at 86Fest on a development BRZ, but DID NOT announce availability. At 86Fest we told some of our dealers, in confidence, our hopeful release time frame of the 2017 system, but this was never made official. 3. Our dealers order multiple kits for a whole range of years and transmission types. It sounds like 86Speed gave you our general order update a couple times, not specifically the 2017 model kit development, which again, is not available. 4. Our dealers are not authorized to give discounts on Jackson Racing products. They would have to consult with us. In this case, Chris was consulted, but we do not have an official time frame of release on the new 2017 system. So Chris was not going to be able to fairly give you a firm ship date. Chris offered the T-Shirt as an apology for the misunderstanding, not as the solution. Chris needed to clear up with Oscar Sr. and myself the 2017 release plan. Chris was trying to provide you with proper and accurate information. If you have any further questions, please give us a call and we can answer them. -Oscar Jr. |
09-07-2017, 03:46 PM | #20 | |
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This puts the ball in 86Speed's court. Unless they refute this info above, it's purely a customer service issue with them communicating what the customer wants to hear as opposed to the truth. That sucks, but it happens! Usually not when a platform is so spoiled for choice of components and vendors though.
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09-07-2017, 04:18 PM | #21 | |
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2. Not sure if you guys had problems communicating with 86 speed or what other reason. I was told by Christian that you guys would have finished the tune by August 31th and received the blower from Rotrex about the same time (he told me he called you guys to confirm that), then the kit will be packed and shipped to me by around yesterday. He even said because of labor day there could be a bit delay on the shipping time. To me it sounded like a very definite time frame. 3. 86 speed Malen repeatedly said he did not get an update from you guys and therefore he chose to not respond my emails. And again, I was never told that the kit itself was, and is still under development. The information I was given was once the blower and tune were ready then the kit would be shipped to me. Just to be fair, all the information I had before was from 86 speed, not from you guys. |
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09-07-2017, 05:31 PM | #22 | |
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09-07-2017, 06:15 PM | #23 |
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don't blame jackson racing, they didn't lie to you, this 86 speed whatever did. Get your money back and find someone better to deal with, any company that isn't fully honest with you is not worth doing business with.
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09-07-2017, 10:14 PM | #24 |
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I'm not sure about that. When I was on the phone with Chris from Jackson racing and he told me the kit isn't release yet, I asked him why I was told by 86 speed that the kit would be ready in 2-3 weeks back in mid July. And his answer was because they ordered hundreds of parts it may take longer to manufacture than expected. My understanding is that he was aware of that "2-3 weeks wait time", but now Oscar is claiming they never release a real time frame
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09-08-2017, 02:37 AM | #25 | |
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09-08-2017, 03:51 PM | #26 |
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Hi Everyone -
There is so much wrong with this post and complaint. I am not going to get into the he said she said or how words have been twisted. We want to set the record straight from our end - There's no reason to debate this any further. I will just state the facts from our end 1. Yes we forgot to reply to one email, but after that he called and we responded with the same answer we got from JRSC 2. There is no problem issuing a refund on his deposit (we did not collect the full amount because we try not to hold all your money until the kit date is about to ship) 3. We told him we have to work out the logistics on the Refund. We have already paid Jackson Racing in full for his kit even though we have only received a deposit from the customer. 4 The email we did not reply back to you on was the one asking if you could use your discount tire reward card to pay on the balance. 5 You offered to pay your balance and we refused because we did not get a firm ship date and saw no reason to collect more money or the balance due 6 We offered you discounts to try to help you(on other products plus the apparel that Chris at JRSC offered you) 7 We never told you to get lost we asked what you want to do - Do you want to wait it out and still be one of the first to get this kit (but get it fitting proper & tuned correct) or do you want to cancel? In the OP you stated the conversation got heated - It never did on our end. We can understand you are upset and you have the right to be. We never would have told you to F off as you quoted we simply offered you your money back instead of the kit, maybe that was not the answer you wanted. We as a business also have the right to pick and choose who we do business with and it just seamed like it was not going to work out and you did not want our assistance any more so we are glad to refund you. 8 Cris (86speed) who you spoke to on the phone a few times told you that the date got pushed back and every time you called we hung up the phone and called JRSC to try to get solid answers. we also suggested that you can also contact Jackson at any time so you got the answers direct from them. We don't think you did and thats okay - its our job as a reseller to communicate the information that we get to you and we feel we did. 9 We are actually still waiting on a reply from an email sent to you from our support email. [86 Speed] replied 2 days ago (Wed, Sep 6 at 10:32 PM) Replied to : nathaxxxxxx@gxxx.com ----- We have only had 86 Speed since the platform was launched but we (I) have been in this industry and business for well over 20 years and we have many business rules and practices in situations like this. We are not some new shop or business with zero experience in this industry. Rule 1. We are not a bank it does us no good to hold money on product that has not shipped - if the customer wants a refund give it to him if the product has yet to ship Rule 2. We are very familiar with manufacture delays and push backs and in this case we can only tell the customer what the MFG is telling us and if they extend or push back the dates we all know it is not something the customer wants to hear but facts are facts Rule 3. We know we cannot make everyone happy and meet all expectations - We do our best to process all the orders every day and communicate the best we can to each and every customer, We are human and our entire team at 86 Speed wants to strive to help every customer within our means and tools. Sorry we could not meet your expectations. To sum it up Bottom line we were told an estimated date for the release of the 17 kits and tunes based on holding for Carb and testing on the Yellow BRZ more, This got pushed back by Management and Quality Control at JRSC and is beyond our control. When the order was placed we just got the info that the kit for 2017 was 2-3 weeks out. This was the information we passed on to you. We have no reason to lie to you (back to rule #1) and now debate all the facts here, the kit got pushed back waiting on Carb or the kit is still not ready and JRSC wants to make sure its 100% good on the 2017 before they release it (RULE#2) it got delayed now for a updated development. Delayed again (common with new products) The most recent delay was a fitment change to correct a tight fitment because of a bumper change on the 2017 86 model. The team at JRSC was not going to let the kit be released like that and wanted to make changes so they can offer the best fitting and a quality product. We are already in communication with other 17 owners who have this kit on order to let them know what we recently found out. The refund process has started for Chung and we will confirm to him via our email system with screen shots to him once it has been processed. |
09-08-2017, 04:37 PM | #27 | |
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1 to 4. My gmail account is now showing you did not respond to 3 of my emails, and all of the emails was asking for an update of my order. Want me to post a picture here to prove you lied? Malen responded me once about the status but that was on the same day after I called Christian. "Malen, Just want to know if the production time will be longer than expected." "Still no update?" "Do you have an estimated time? Thanks." 5. I never ask to pay my balance. Why would I pay full amount for something you dont even have ready? 6. You asked as if this is all me trying to make money out of the situtation "Hi Nathan So what is it that your looking for - a discount? They are not going to discount the kit on his end but we can help you out if you are interested. " 8. You never suggest me to call JR until I told Malen I'm done waiting and want my money back. 9. I didn't get a response from Malen neither and that was sent two days ago. Again, want me to post a picture here? |
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09-08-2017, 04:42 PM | #28 |
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And I told Malen the same thing, even if you guys don't have update, how hard is it for you to respond a email saying you don't have an update for my order but will let me know after you contact JR?
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