Customer Service at Nigel JDM parts - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Storm_Trooper · 08-21-2016, 12:22 AM

July 26th:

Their reply July 27th:

My reply

They never responded. I just checked their website again out of curiously.

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Tcoat · 08-21-2016, 12:32 AM

So their ad had an error and they corrected it. Mind you a thanks for catching the mistake may have been in order.

Tectoniic · 08-21-2016, 12:33 AM

This goes in the vendor review section.

Also consider that not every vendor has every single detail of their site perfectly updated....

Impureclient · 08-21-2016, 01:55 AM

I don't know if I'd be defending this in any way. I am waaaay more a smaller company than they are and I've given away much greater than $22 when I made a mistake in my pricing.
As a matter of fact I just gave my customer I just finished work on just today more than that $22 just because I was being nice and didn't add in extra materials I had to buy to finish the job.
I didn't even tell them, I just ate the loss and went on my way. Had Nigel JDM parts accepted a small lose for shipping on this transaction, which most likely didn't actually cost the full $22 to ship,
they would have had a happy Storm_Trooper on their hand that may have came in here to tell his positive experience. In most cases people who have good experiences with a company don't go much out
of their way to tell others but a bad one usually gets around as this post shows. And I know from experience as my A+ BBB rating, zero complaints and no negative online reviews tell me so.

At the moment I am sitting on about a month and a half wait for Winjet to take care of a warranty issue on one of their products I bought and had issues with.
They can be assured that if they don't take care of this correctly I will be blabbing all over the internet about the end result if they aren't satisfactory.

08-21-2016, 12:22 AM	#1
Storm_Trooper Member Join Date: Jan 2013 Drives: FR-S Location: United States Posts: 80 Thanks: 47 Thanked 67 Times in 24 Posts Mentioned: 0 Post(s) Tagged: 0 Thread(s)	Customer Service at Nigel JDM parts July 26th: Their reply July 27th: My reply They never responded. I just checked their website again out of curiously. Sent from my iPhone using Tapatalk

08-21-2016, 12:32 AM	#2
Tcoat Senior Member Join Date: Jul 2014 Drives: 2020 Hakone Location: London, Ont Posts: 69,845 Thanks: 61,656 Thanked 108,283 Times in 46,456 Posts Mentioned: 2495 Post(s) Tagged: 50 Thread(s)	So their ad had an error and they corrected it. Mind you a thanks for catching the mistake may have been in order. __________________ Racecar spelled backwards is Racecar, because Racecar.

08-21-2016, 12:33 AM	#3
Tectoniic #FiftyShadesOfBlue Join Date: Apr 2015 Drives: 2015 FR-S Location: Chicago Posts: 1,195 Thanks: 2,086 Thanked 1,425 Times in 730 Posts Mentioned: 13 Post(s) Tagged: 4 Thread(s)	This goes in the vendor review section. Also consider that not every vendor has every single detail of their site perfectly updated.... __________________ Engine/Exhaust: OFT w/ E85 Tune \| FT86SF Catted UEL \| Invidia Q300 Catback Wheels/Tires/Suspension: Avid.1 AV-20 18x8.5 +33 w/ 245/35/18 PSS \| RCE Yellow Springs \| Velox LCAs Cosmetic: Valenti FT86SF Special Edition Tails \| Diode Dynamics Full HID/LEDs \| BRZ Fender Garnishes

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08-21-2016, 01:55 AM	#4
Impureclient Banned Join Date: May 2015 Drives: 2015 FR-S Location: NPR, Florida Posts: 2,404 Thanks: 1,802 Thanked 2,903 Times in 1,282 Posts Mentioned: 25 Post(s) Tagged: 2 Thread(s)	I don't know if I'd be defending this in any way. I am waaaay more a smaller company than they are and I've given away much greater than $22 when I made a mistake in my pricing. As a matter of fact I just gave my customer I just finished work on just today more than that $22 just because I was being nice and didn't add in extra materials I had to buy to finish the job. I didn't even tell them, I just ate the loss and went on my way. Had Nigel JDM parts accepted a small lose for shipping on this transaction, which most likely didn't actually cost the full $22 to ship, they would have had a happy Storm_Trooper on their hand that may have came in here to tell his positive experience. In most cases people who have good experiences with a company don't go much out of their way to tell others but a bad one usually gets around as this post shows. And I know from experience as my A+ BBB rating, zero complaints and no negative online reviews tell me so. At the moment I am sitting on about a month and a half wait for Winjet to take care of a warranty issue on one of their products I bought and had issues with. They can be assured that if they don't take care of this correctly I will be blabbing all over the internet about the end result if they aren't satisfactory.

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