Visconti Tuning - Latest BRZ Flash Info - Page 394 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

cobrabyte · 06-25-2013, 04:31 PM

What kills me is that Rich was 'hired' (see link below) to ensure that customers got the customer service / communication they deserve. We're not talking about peanut purchases here... there's substantial amounts of money tied into the purchases of John's products. What he's selling is worth the cost but, on the flip side, there's a certain level of expectation when that amount of money is paid. You deserve to receive what you paid for or, at the very least, timely updates on the status of your order. John's a busy guy, yes. That doesn't excuse his near-total lack of customer service.

It's weird that we've grown accustomed to long delays and even longer bouts of silence from John/Rich.

What's worse is that it seems that Rich's hands are tied and he's sitting in the same boat we are where John is concerned. It seems he can't do anything without John's involvement. I'd be hiding from the angry mobs, too, if I were him.

See: Visconti Hires Rich@ViscontiTuning for Customer Service

-- hoping not to be soup nazi'd for this honest post

whitefrs · 06-25-2013, 04:44 PM

Quote:

Originally Posted by Deepseadiver

I have had something like this happen as well. First thing in the morning When I pushed the button to start the car if slowly burbles to a start. This has happend twice now. It has never stalled yet.

This is exactly happening to me

My car stalls and it doesnt start till 3 or 4 tims

whitefrs · 06-25-2013, 04:46 PM

Btw here is rich number

(410) 739-4626

Carwhisperer · 06-25-2013, 04:46 PM

Quote:

Originally Posted by CircuitJerk

Sometimes you need vacation from your vacation...

Yeah exactly. He needed a good break.

Jeff86 · 06-25-2013, 05:23 PM

Quote:

Originally Posted by Carwhisperer

Yeah exactly. He needed a good break.

swinging from his nuts doesn't work either lmao

JK JK

Apoc · 06-25-2013, 05:55 PM

Quote:

Originally Posted by Jeff86

swinging from his nuts doesn't work either lmao

JK JK

cupping them is bad too. Sometimes John needs to know he's cold and heartless

Carwhisperer · 06-25-2013, 07:37 PM

For how well hes done with my vehicles sure I'll admit it. But I am having submission ticket withdrawals insomnia regrets.

JPxM0Dz · 06-26-2013, 11:11 AM

Quote:

Originally Posted by cobrabyte

What kills me is that Rich was 'hired' (see link below) to ensure that customers got the customer service / communication they deserve. We're not talking about peanut purchases here... there's substantial amounts of money tied into the purchases of John's products. What he's selling is worth the cost but, on the flip side, there's a certain level of expectation when that amount of money is paid. You deserve to receive what you paid for or, at the very least, timely updates on the status of your order. John's a busy guy, yes. That doesn't excuse his near-total lack of customer service.

It's weird that we've grown accustomed to long delays and even longer bouts of silence from John/Rich.

What's worse is that it seems that Rich's hands are tied and he's sitting in the same boat we are where John is concerned. It seems he can't do anything without John's involvement. I'd be hiding from the angry mobs, too, if I were him.

See: Visconti Hires Rich@ViscontiTuning for Customer Service

-- hoping not to be soup nazi'd for this honest post

Hold on to your lug nuts, It's time for an overhaul!

Visconti · 06-26-2013, 01:29 PM

Sorry guys, rich has a hard time doing two things at once lol

Had to give the GTR guys a little attention this week and yesterday I was on the dyno further tweaking my flex fuel tune.

Saw 180WHP on Pumpgas, then 187WHP on E50

Pretty Cool if you ask me.

Anyways, just spoke to Rich and he's gonna jump on here and make replys as needed

John

mikalem · 06-26-2013, 01:30 PM

So question of the moment is.... has anyone else seen the new tune other than the few here from late last week? I'm one of the guys with the flex fuel kit but I'm holding off on installing it, I have a request in for the STG1 tune and I just got word that the P&L group buy has started to ship so I'll have to deal with that as well.... waiting a week plus for updates is kinda slowing down the install schedule.

mikalem · 06-26-2013, 01:30 PM

Quote:

Originally Posted by Visconti

Sorry guys, rich has a hard time doing two things at once lol

Had to give the GTR guys a little attention this week and yesterday I was on the dyno further tweaking my flex fuel tune.

Saw 180WHP on Pumpgas, then 187WHP on E50

Pretty Cool if you ask me.

Anyways, just spoke to Rich and he's gonna jump on here and make replys as needed

John

Figures, EXACTLY as I ask the question the man appears.... lol.

Visconti · 06-26-2013, 01:33 PM

Quote:

Originally Posted by mikalem

Figures, EXACTLY as I ask the question the man appears.... lol.

so many tune requests , so much to do

I need to clone myself

mikalem · 06-26-2013, 01:35 PM

Quote:

Originally Posted by Visconti

so many tune requests , so much to do

I need to clone myself

Agree.... you need an apprentice, star-wars jedi style.

Ryan86 · 06-26-2013, 01:36 PM

John, we all acknowledge you have other clients and activities, but how about just posting a quick message just advising us to wait a few days. Your last post to send tickets, 6 days later most have had nothing.

Communication is key and keeps everyone in the loop.

06-25-2013, 04:46 PM	#5505
whitefrs Love Boost!!!!!!!! Join Date: Jun 2012 Drives: Whiteout Scion FR-S Location: Long Island NY Posts: 3,612 Thanks: 429 Thanked 902 Times in 606 Posts Mentioned: 87 Post(s) Tagged: 3 Thread(s)	Btw here is rich number (410) 739-4626 __________________ ༼ つ ◕_◕ ༽つ I LOVE BOOST ༼ つ ◕_◕ ༽つ

06-25-2013, 07:37 PM	#5509
Carwhisperer Senior Member Join Date: Jan 2012 Drives: A lot of supercars. Location: USA Posts: 495 Thanks: 237 Thanked 148 Times in 90 Posts Mentioned: 5 Post(s) Tagged: 0 Thread(s)	For how well hes done with my vehicles sure I'll admit it. But I am having submission ticket withdrawals insomnia regrets. Last edited by Carwhisperer; 06-26-2013 at 11:05 AM.

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06-26-2013, 01:29 PM	#5511
Visconti Banned Join Date: Apr 2012 Drives: 05 STi Location: Norwalk, CT Posts: 2,843 Thanks: 196 Thanked 3,188 Times in 1,197 Posts Mentioned: 375 Post(s) Tagged: 2 Thread(s)	Sorry guys, rich has a hard time doing two things at once lol Had to give the GTR guys a little attention this week and yesterday I was on the dyno further tweaking my flex fuel tune. Saw 180WHP on Pumpgas, then 187WHP on E50 Pretty Cool if you ask me. Anyways, just spoke to Rich and he's gonna jump on here and make replys as needed John

06-26-2013, 01:36 PM	#5516
Ryan86 Road Warrior Join Date: Nov 2012 Drives: Toyota 86 Satin Pearl White Location: Durban, South Africa Posts: 1,651 Thanks: 181 Thanked 544 Times in 359 Posts Mentioned: 59 Post(s) Tagged: 0 Thread(s)	John, we all acknowledge you have other clients and activities, but how about just posting a quick message just advising us to wait a few days. Your last post to send tickets, 6 days later most have had nothing. Communication is key and keeps everyone in the loop.

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