BRZ/FR-S Hood Struts - Any Interest? - Page 45 - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Jeffboyarrdee · 01-28-2013, 11:15 AM

Yeah seriously a box with return label...they are providing it!

Thanks guys! Hope to get it this weekend!

Mo707 · 01-28-2013, 11:35 AM

I don't want to add on to what's already going on. But when is the other half of the list going too get contacted for payment? Just wondering. Take your time.

86 FRS · 01-28-2013, 12:00 PM

Quote:

Originally Posted by GrimmSpeed

I just poked my head into assembly and they've got the replacements all boxed up with return labels enclosed. They'll be going out today, so you should expect them to arrive on Wednesday or Thursday. We'll have you just repackage your duplicate bracket, slap the label on the box and send it back.

Matt
Engineering

do we need to send a PM, email or call to get the replacement bracket?

GrimmSpeed · 01-28-2013, 12:22 PM

Quote:

Originally Posted by 86 FRS

do we need to send a PM, email or call to get the replacement bracket?

Good question.

Everybody who was sent a kit last week will automatically receive the replacement bracket and instructions/box/label for sending your duplicate back to us. No need to email/call/etc.

Matt
Engineering

Jayde · 01-28-2013, 01:13 PM

Quote:

Originally Posted by GrimmSpeed

Good question.

Everybody who was sent a kit last week will automatically receive the replacement bracket and instructions/box/label for sending your duplicate back to us. No need to email/call/etc.

Matt
Engineering

This is why I love you guys.

Payment will be sent shortly.

GrimmSpeed · 01-28-2013, 01:58 PM

Quote:

Originally Posted by Mo707

I don't want to add on to what's already going on. But when is the other half of the list going too get contacted for payment? Just wondering. Take your time.

We are still waiting on the 2nd batch of gas springs/dampeners to get out of produciton, hopefully it will be this week! You know they day they are, I will be sending out payment instructions -Matt Homes

OrbitalEllipses · 01-28-2013, 02:01 PM

Quote:

Originally Posted by GrimmSpeed

Good question.

Everybody who was sent a kit last week will automatically receive the replacement bracket and instructions/box/label for sending your duplicate back to us. No need to email/call/etc.

Matt
Engineering

Will tracking numbers be generated and sent to our emails?

GrimmSpeed · 01-28-2013, 03:05 PM

UPDATE: After some discussion with the team, we've decided to forgo trying to get the duplicate brackets back from you guys. Providing return labels through USPS is difficult/time consuming and we don't want to ask you to drop them off at a FedEx location. So, in order to get the replacements to your door as quickly as possible, keep the duplicate as a souvenir! Thanks again for your understanding and like I said before, if you've got any questions, don't hesitate to give me a call.

Once again. If you received a kit with duplicate brackets, you will be automatically sent a replacement bracket. No need to contact us to receive it and no need to return your duplicate.

Quote:

Originally Posted by OrbitalEllipses

Will tracking numbers be generated and sent to our emails?

Yep, you will be notified by USPS and by our invoice. The brackets will be processed in the same way that we process a normal order.

Matt
Engineering
612-379-0000

Foobar · 01-28-2013, 03:33 PM

Quote:

Originally Posted by GrimmSpeed

UPDATE: After some discussion with the team, we've decided to forgo trying to get the duplicate brackets back from you guys. Providing return labels through USPS is difficult/time consuming and we don't want to ask you to drop them off at a FedEx location. So, in order to get the replacements to your door as quickly as possible, keep the duplicate as a souvenir! Thanks again for your understanding and like I said before, if you've got any questions, don't hesitate to give me a call.

Once again. If you received a kit with duplicate brackets, you will be automatically sent a replacement bracket. No need to contact us to receive it and no need to return your duplicate.

Yep, you will be notified by USPS and by our invoice. The brackets will be processed in the same way that we process a normal order.

Matt
Engineering
612-379-0000

Thanks Matt - that's good news. I suspect the cost to ship it back is probably a wash for how much it would take you to fab the part anyway, unless it was just regular snail mail. Either way, I know it was an honest mistake so if you would benefit in getting it shipped back, I have no problem dropping it off at the USPS for you. Gives me another excuse to drive the BRZ

Jayde · 01-28-2013, 03:39 PM

Don't know if this was asked, but how are these being shipped? FedEx, UPS, or USPS?

Foobar · 01-28-2013, 03:43 PM

Quote:

Originally Posted by Jayde

Don't know if this was asked, but how are these being shipped? FedEx, UPS, or USPS?

USPS Priority - I just got my Stamps.com notification about 20 mins ago.

Jayde · 01-28-2013, 03:47 PM

Quote:

Originally Posted by Foobar

USPS Priority - I just got my Stamps.com notification about 20 mins ago.

Heh, just saw that as I scrolled up.
@GrimmSpeed, any chance you could do UPS for this for me? Makes life a little easier.

Marcoscrdo · 01-28-2013, 03:57 PM

Just got my struts in the mail! Grimmspeed thank you!!!

chanomatik · 01-28-2013, 04:03 PM

Mine came in today, but I'm at work. I guess Alaska is an extra day longer to ship to. Oh well. I'm glad it's here! I can't wait to swap the parts to complete the kit.

Thanks!

Edit: Just got my notice that the correct bracket is shipping today. Noice.

01-28-2013, 03:39 PM	#626
Jayde Senior Member Join Date: Jan 2012 Drives: 2013 Satin White Pearl BRZ Limited Location: Poughkeepsie, NY Posts: 2,310 Thanks: 751 Thanked 696 Times in 464 Posts Mentioned: 47 Post(s) Tagged: 1 Thread(s)	Don't know if this was asked, but how are these being shipped? FedEx, UPS, or USPS? __________________ ◄Tri-State Owners Club, Facebook Group► *BRZerhood*

01-28-2013, 04:03 PM	#630
chanomatik Snow Don't Hurt! Join Date: Jul 2012 Drives: 2013 BRZ Limited 6MT CBS Location: Anchorage, Alaska, USA Posts: 2,538 Thanks: 6,416 Thanked 1,497 Times in 902 Posts Mentioned: 42 Post(s) Tagged: 0 Thread(s)	Mine came in today, but I'm at work. I guess Alaska is an extra day longer to ship to. Oh well. I'm glad it's here! I can't wait to swap the parts to complete the kit. Thanks! Edit: Just got my notice that the correct bracket is shipping today. Noice. Last edited by chanomatik; 01-28-2013 at 04:28 PM.

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01-28-2013, 11:15 AM	#617
Jeffboyarrdee Senior Member Join Date: Aug 2012 Drives: 2013 Subaru brz limited wr blue Location: Los Angeles Posts: 140 Thanks: 56 Thanked 42 Times in 24 Posts Mentioned: 1 Post(s) Tagged: 1 Thread(s)	Yeah seriously a box with return label...they are providing it! Thanks guys! Hope to get it this weekend!

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