The Racers Line! Northern California's FT86 Parts Sales and Installation Specialist

[sw20kosh]

Been a customer of Neal’s for 5 years now. Helps maintain and upgrade my dedicated track 86. He’s done everything from clutch replacements to solid bushing installs to dyno tuning. I feel at ease when dealing with Neal as he is reliable and knows the 86 platform like the back of his hand! Will keep taking my cars to him no question.

[Tcoat]

LOL are we going to see every single person that hasn't logged on the forum in months or years pop up and say "Oh they are great I love them"?
Did somebody send for the cavalry?

[DandoX]

Originally Posted by Tcoat

LOL are we going to see every single person that hasn't logged on the forum in months or years pop up and say "Oh they are great I love them"?
Did somebody send for the cavalry?

I think its more that when a shop does good work your pleased about, gives solid advice and insight, offers good prices for honest work. Also hosts large meet events and gives a lot to the community. You make friends who will go out of there way to offer their positive experience. I know that I would be super bummed if TRL wasn't around. Even living down in SoCal I plan on eventually going back up to Neal for certain part installations or even calling for general advice. Having experienced multiple shady shops and dealers going to Neal is not only far more cost effective but I think it also gets better results. He is an easy guy to defend if you have ever meet him.

[new2subaru]

Originally Posted by Kaotic Lazagna

I never said bent. I said it made a slight indentation. You can try dropping an impact gun rated socket onto your wheel, and see what I mean.

Well, I've dropped plenty in my time. Don't know if I've ever hit a wheel but I just don't see how an indentation or dent could happen. You think you get more damage from driving the thing. I guess my point it, unless this is a car that is trailered to shows I wouldn't worry about it. Cars get beat to hell when just daily driven. There's nothing you can do about it.

[Kaotic Lazagna]

Originally Posted by new2subaru

Well, I've dropped plenty in my time. Don't know if I've ever hit a wheel but I just don't see how an indentation or dent could happen. You think you get more damage from driving the thing. I guess my point it, unless this is a car that is trailered to shows I wouldn't worry about it. Cars get beat to hell when just daily driven. There's nothing you can do about it.

I think you're picturing something big like curb rash. It's a small half inch indentation. However, my wheels had no damage prior to that despite being my DD at the time. Wasn't big enough for me to want to risk causing more issues with a repair. I was more disappointed in him not saying anything than being mad about the damage.

[Tcoat]

Originally Posted by DandoX

I think its more that when a shop does good work your pleased about, gives solid advice and insight, offers good prices for honest work. Also hosts large meet events and gives a lot to the community. You make friends who will go out of there way to offer their positive experience. I know that I would be super bummed if TRL wasn't around. Even living down in SoCal I plan on eventually going back up to Neal for certain part installations or even calling for general advice. Having experienced multiple shady shops and dealers going to Neal is not only far more cost effective but I think it also gets better results. He is an easy guy to defend if you have ever meet him.

So is Josh!
Don't think either party here is in the wrong really.
A negative review was made by an unhappy customer that had some legit issues it happens.
An equally negative response was posted by the vendor who was upset with a negative review. Also happens.
The guys that pop up out of nowhere to say "Great service" are a bit odd but I suppose that also happens.

[Sapphireho]

Even the best people in earth make mistakes. My opinion, the difference between the Good and great is how you handle mistakes/bad case. Make no excuses, admit mistake, make it right asap. That gets you from good to great.

I have met both parties. Both good people. I hope it gets worked out.

[osi]

First off wow reading the last couple of pages... people need to chill out its car mods, shit happens, move on. If there is an issue deal with it in person then post how it went here (so its not pages of he said she said)



Adding my experience to the thread -

I recently had Neal do a JRSC install on my 2013 frs, and couldn't be happier with the results. He answered all my questions and gave me a lot of little tips to watch out for after the install was done. I'm about 3k miles into life with a little boost and I'm 100% happy I went to TRL for the work, I'll be taking all my future work outside of engine internals to Neal. This poor frs gets hooned a lot, so I am super excited to find a great local shop.