RMA with Diode Dynamics - Toyota GR86, 86, FR-S and Subaru BRZ Forum & Owners Community

Tectoniic · 06-28-2016, 02:08 PM

I had purchased some LEDs and HIDs from Diode Dynamics back in December. Noticed this morning that one of the DRL LEDs was dead this morning. Took it out and the unit was dead/burnt.

Submitted my RMA on their site and not even 20 minutes later they had already approved and are sending out the replacement along with a box to send the bad one back. I have spoken/emailed with Diode dynamics 3 or 4 times from general production questions to this RMA and they have always been very helpful and easy to deal with.

Quick 6/30/16 Update: Received replacement part in less than 48 hours!! Defective part has been sent back. New one works and everything is good. Thank you again @Diode Dynamics

jchudson13 · 06-28-2016, 02:10 PM

Quote:

Originally Posted by Tectoniic

I had purchased some LEDs and HIDs from Diode Dynamics back in December. Noticed this morning that one of the DRL LEDs was dead this morning. Took it out and the unit was dead/burnt.

Submitted my RMA on their site and not even 20 minutes later they had already approved and are sending out the replacement along with a box to send the bad one back. I have spoken/emailed with Diode dynamics 3 or 4 times from general production questions to this RMA and they have always been very helpful and easy to deal with.

Do you know the cause of why it burnt? I've been looking at getting some lighting from them, I want high quality.

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Tectoniic · 06-28-2016, 02:18 PM

Quote:

Originally Posted by jchudson13

Do you know the cause of why it burnt? I've been looking at getting some lighting from them, I want high quality.

Sent from my SM-G928V using Tapatalk

In my limited experience/knowledge with lighting: I'm guessing it was just a bad/fried component somewhere within the unit itself. None of my other parts from them have had any problems from the other DRL LED to the HIDs to the interior/trunk LEDs (They all survived a chicago winter too lol). I just noticed it this morning so I haven't sent it back to them yet, not sure if they do an inspection or what upon receipt.

I wouldn't be worried at all about their quality. From everything I could find online they have a good reputation and my buddy with a genesis was who originally pointed me to them as he has been running their lights for a long time with absolutely no issues.

jchudson13 · 06-28-2016, 02:22 PM

Quote:

Originally Posted by Tectoniic

In my limited experience/knowledge with lighting: I'm guessing it was just a bad/fried component somewhere within the unit itself. None of my other parts from them have had any problems from the other DRL LED to the HIDs to the interior/trunk LEDs (They all survived a chicago winter too lol). I just noticed it this morning so I haven't sent it back to them yet, not sure if they do an inspection or what upon receipt.

I wouldn't be worried at all about their quality. From everything I could find online they have a good reputation and my buddy with a genesis was who originally pointed me to them as he has been running their lights for a long time with absolutely no issues.

Ok thank you. I've heard good things about them. This is really the first bad thing I've seen lol

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XanRules · 06-28-2016, 06:55 PM

Yeah, I've had their LEDs in my last two cars with no issues. Good folks.

06-28-2016, 02:08 PM	#1
Tectoniic #FiftyShadesOfBlue Join Date: Apr 2015 Drives: 2015 FR-S Location: Chicago Posts: 1,195 Thanks: 2,086 Thanked 1,425 Times in 730 Posts Mentioned: 13 Post(s) Tagged: 4 Thread(s)	RMA with Diode Dynamics I had purchased some LEDs and HIDs from Diode Dynamics back in December. Noticed this morning that one of the DRL LEDs was dead this morning. Took it out and the unit was dead/burnt. Submitted my RMA on their site and not even 20 minutes later they had already approved and are sending out the replacement along with a box to send the bad one back. I have spoken/emailed with Diode dynamics 3 or 4 times from general production questions to this RMA and they have always been very helpful and easy to deal with. Quick 6/30/16 Update: Received replacement part in less than 48 hours!! Defective part has been sent back. New one works and everything is good. Thank you again @Diode Dynamics __________________ Engine/Exhaust: OFT w/ E85 Tune \| FT86SF Catted UEL \| Invidia Q300 Catback Wheels/Tires/Suspension: Avid.1 AV-20 18x8.5 +33 w/ 245/35/18 PSS \| RCE Yellow Springs \| Velox LCAs Cosmetic: Valenti FT86SF Special Edition Tails \| Diode Dynamics Full HID/LEDs \| BRZ Fender Garnishes Last edited by Tectoniic; 06-30-2016 at 11:46 AM.

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06-28-2016, 06:55 PM	#5
XanRules A Very Powerful Wizard Join Date: Mar 2014 Drives: 2014 BRZ LTD WRB (RIP), 2017 FiST Location: Portland Posts: 558 Thanks: 231 Thanked 245 Times in 154 Posts Mentioned: 10 Post(s) Tagged: 0 Thread(s)	Yeah, I've had their LEDs in my last two cars with no issues. Good folks.

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